Exercise 4*
Managers should have some characteristics to perform their functions successfully. Match each item in the box with the pictures (1 – 10).
Make up sentences according to the model: A good manager should be + adjective. A good manager should have + noun.
creative emotionally strong flexible good communicator
knowledgeable leadership
skills mental skills sensitive to others social skills
technically skilled
1
3
4
7
8
6
9
10
Exercise 5*
The table below contrasts two styles of behaviour, Culture A and Culture B. Study the table, then answer the True/False questions below.
Culture A Managerial activity Culture B
Plan for every situation. PLANNING Accept surprises. Develop a
Develop plan with boss. plan, then ask boss to agree.
Create a department organizing Organize department into
hierarchy. Communicate teams. Communicate infre-
frequently face-to-face, quently face-to-face, often rarely by e-mail. by e-mail.
Inform subordinates LEADING Involve subordinates in
of decisions. Get involved decision-making. Allow
in disputes between subor- subordinates to solve
dinates. their own problems.
Monitor activities, guide CONTROLLING Evaluate, then reward – based
behaviour. Emphasize on results. Focus on customer
financial results in evaluating satisfaction in evaluation.
performance.
1. Culture A is more modern. True/False
2. Culture A is more flexible. True/False
3. In culture A, the manager is more “hands on” and directive. True/False
4. Hierarchical companies have a top-down way of working. True/False
5. Subordinates help in decision-making in less traditional, True/False
modern companies.
6. If finance is the main factor in decision-making, staff are happy. True/False
Exercise 6
Match these pairs of contrasting management style.
Characterise briefly the democratic and autocratic management styles using the vocabulary from this exercise and information from ex. 5.
1. autocratic a) collaborative
2. centralizing b) controlling
3. directive c) delegating
4. empowering d) democratic
5. hands on e) people-orientated
6. task-orientated f) laissez-faire