ФГБОУ ВО «Омский государственный педагогический университет»

Факультет экономики, менеджмента, маркетинга, сервиса и туризма

Кафедра экономики, менеджмента и маркетинга

Рабочая тетрадь «управление качеством»

Выполнил: _______________________________________________________________________________________________________________________________________________

________________/___________

_{(подпись студента)}

«___»__________________201__

_{(дата сдачи РСТ на кафедру)}

________________/О.А. Гешко

Проверила: ст. преподаватель

О.А. Гешко

_____баллов

________________/О.А. Гешко

Омск, 201__

Тема 1. Методология и терминология управления качеством

1.Контрольные вопросы:

1. Как связаны понятия «качество» и «удовлетворенность потребителя»?

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2. Как трансформировались представления о качестве и в чем причины этих изменений?

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3. В чем состоит вклад России в теорию и практику управления качеством?

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4. Каковы отличительные особенности подхода к управлению качеством в США и Японии? Можно ли использовать этот опыт в России?

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Список использованной литературы:

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