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3. Correct the mistakes:

1. I was very sorry hear about your problems with our service.

2. I had not idea that you were in any way dissatisfied.

3. If you had let me to know earlier, I could have investigated this immediately.

4. Let me assure you that our service to you in future will be excellent.

5. If you experience any another difficulties, please call me at once and I will take immediate action.

6. We great regret any inconvenience that may have been caused.

7. We offer apologies for the delay in answering our letter.

8. We have carefully studied your claim and must inform you that the delay in submitting the technical documentation occurred through no fault of our’s.

9. We will look into the matter and sent a serviceman.

10. Be assured that we will provide you with the good you need as soon as they are at our disposal.

4. Translate into English:

1. К нашему большому сожалению, при оформлении документов была допущена канцелярская ошибка.

2. Примите, пожалуйста, наши извинения за ошибку, которая, мы надеемся, не причинила вам беспокойства.

3. Мы должны извиниться за то, что заказанные вами инструменты, в настоящее время не могут быть доставлены.

4. Мы очень сожалеем, что не могли ответить ранее на ваше письмо от 15 октября.

5. К большому сожалению, мы не можем выслать вам наш последний каталог, так как он еще находится в печати.

6. Хотим принести наши самые искренние извинения за то, что некоторых моделей в настоящее время нет в продаже.

7. Сожалеем, что не можем предоставить необходимую вам информацию.

8. Мы приносим вам искренние извинения за причиненное вам беспокойство.

9. Заверяем вас, что мы предпримем срочные меры для исправления, создавшегося положения.

10. К нашему большому сожалению, мы не можем выполнить ваш заказ.

11. Искренне сожалеем, что некоторых моделей в настоящеевремя нет в продаже. Эти модели помечены в нашем каталоге буквой V.

12. Мы искренне сожалеем о задержке в отправке информации.

UNIT 11. APPOINTMENTS, TRAVEL ARRANGEMENTS

Tone Deaf Music

587 East Street, Anytown, mi 45123

August 15, 20__

G&S

784 Peach Street

Yurtown, MI 45126

Dear Mrs. Goodman:

I will be in Yourtown on September 5, 20__ and would like to meet with you at your office to discuss the new guitar models that you may be interested in for the upcoming year.

I have enclosed our latest catalogue. Please note the items in light blue highlights. They are the new guitar models to come in and are now on a special to preferred clients.

I will contact you later this week to schedule an appointment. If you need to get in touch with me, please call me at 1-888-457-7896. I look forward to talking with you in September. Thank you for your continued business.

Sincerely Yours,

Paime Mimonei

February 17, 20__

Dear Mr. Sukarman,

When your secretary called this morning to tell me that you would not be able to keep our appointment due to a sudden illness, I was deeply concerned.

I sincerely trust the medical attention you have received is one hundred per cent successful, that your progress continues to your benefit and to the satisfaction of your medical advisers, and that your stay is as comfortable as possible in a pleasant environment.

The few small business matters which we were going to discuss can quite easily wait until you are back in your usual robust health, and at your desk again.

In the meantime, please accept my very best wishes for a complete and speedy recovery.

Arthur R. Thompson, Branch Manager

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