Writing

50. Complete the fax with suitable words and expressions from the box.

meeting rooms	banqueting rooms	technical equipment
boardrooms	the support services	conference facilities
lectern	conference and banqueting space

To: Ms Laura French fax: 0034 208 491 445

From: Sales Office

Subject: ¹⁾ ______ Pages: 2

_______________________________________________________________

Dear Ms French,

Thank you for your email and your interest in our hotel. It is my pleasure to send information on our conference facilities with a floor plan.

The hotel has a total of 700 m² of ²⁾ ________. The Conference Centre is located on the ground floor. It consists of nine ³⁾ _______, including the Grand Hall ballroom, which is able to accommodate up to 600 people. The room can be divided into three separate sections. Next to the Grand Hall there are four ⁴⁾ _______, with capacity for about fifty people each. They can be connected to create large spaces. There are also two ⁵⁾ _______ for smaller groups. The whole conference centre is air conditioned. Five rooms have daylight.

We offer a full range of ⁶⁾ _______ including overhead projector, slide projector, microphones, flipcharts, ⁷⁾ ______, audiovisual equipment, satellite link, internet access and computer rental.

⁸⁾ _______ at our guests’ disposal include: secretarial services, conference coordinator, interpreters, printing service, florist, transportation, photographers and catering services.

If you have any other questions, please let me know.

With kind regards,

Katarzyna Zarek

Conference Bookings Manager

51. Write an email reply to the representative of a company enquiring about conference facilities. You are going to attach full details of your conference facilities, but you should answer the enquirer’s direct questions in your email.

Dear Conference Coordinator, We are interested in holding our annual conference in your hotel and I would be grateful if you could send me full details of your conference packages and facilities. We are particularly interested in the capacity of your meeting rooms and the technical equipment and services you offer. Also, are there any special features that you offer? I look forward to hearing from you. Best wishes Ralf Moller PA to the Managing Director Communications Worldwide

Self-check

1. What does the acronym MICE stand for?

2. What kinds of meetings does MICE industry cater to? Give the definitions of ‘seminar’, ‘workshop’, ‘roundtable’.

3. What is incentive tourism? What purposes is it usually conducted for?

4. What’s the difference between an exhibition and a trade fair?

5. What are the prospects of MICE tourism development in Russia?

6. What key players are involved in providing MICE industry services?

7. Give the definition of ‘Business travel’.

8. Who are business travelers?

9. What kind of business guests are important for a hotel?

10. What services does a business traveler need from a hotel? What special facilities do business travellers expect?

11. What makes a hotel suitable for hosting a conference?