- •Содержание
- •10 Modern Trends in Hospitality Industry
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •10 Modern Trends in Hospitality Industry
- •Providing healthy food
- •Providing wellness service
- •Extreme sports
- •Questions
- •Green sustainable tourism and hospitality
- •Low budget tourism
- •Questions
- •Innovative technology
- •Social media promotion
- •Questions
- •Sharing economy
- •Questions
- •Complete the sentences with the words from the text.
- •Match the words with their definitions.
- •Wellness tourism
- •Complete the text with the words from the box.
- •Explain in what way wellness tourism is different from medical tourism.
- •Render the text into English.
- •Watching & Listening
- •Watch the video “Wellness Tourism” and answer the questions.
- •What have you learnt about wellness tourism? Why do you think it is so popular nowadays? AirBnB & CouchSurfing
- •Complete the text with the words from the box.
- •What is AirBnB?
- •Render the text into English.
- •Complete the text with the -ing form or infinitive of the verbs in brackets.
- •Watching & Listening
- •Watch the video “What is CouchSurfing?” and role play the conversation.
- •Render the text into English.
- •What alternative kinds of accommodation can be recommended to those people who don’t feel like staying in a hotel? What are pros and cons of each type? Uber Watching & Listening
- •Travis Kalanick and Garret Camp founded Uber in 2009. So what exactly is Uber? Watch a video and find out.
- •Complete the sentences with missing information from the video.
- •Sharing economy Watching & Listening
- •Watch the video “What is sharing economy” and complete the text with the words from the box.
- •What is the sharing economy?
- •Render the text into English.
- •Project Work
- •Make a PowerPoint presentation about the forms of sharing economy.
- •Reading
- •Read and translate the text about e-booking. The Advantages of Online Reservations
- •Convenience
- •Changes and Cancelations
- •Customer Reviews
- •Here is the standard algorithm for online hotel booking:
- •The advantages of booking hotels online
- •Speak about the advantages of e-booking both for guests and hotels. Watching & Listening
- •What does the hotel room of the future look like? What innovative hotel concepts and solutions meet the challenges of a changing world? Watch the video “Future Hotel” and find out.
- •Watch the video again and choose the correct answer.
- •Complete the text with the words from the box.
- •Project work
- •Writing
- •Self-check
- •International hotel chains in Russia
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Russian hospitality market trends
- •Questions
- •Questions
- •Questions
- •Five-star hotels
- •Four/three star hotels
- •Questions
- •Bed & Breakfast, guest houses and mini hotels
- •Questions
- •Questions
- •Hostels
- •Questions
- •Decide if the following statements are true or false.
- •Complete the sentences with the information from the text.
- •Match the words with their definitions.
- •Complete the sentences with a suitable word. Put the verbs in the correct form.
- •Income (n) revenue (n)
- •Read the descriptions of guest houses and hostels. In what way do they similar to and differ from hotels? Guest houses
- •Hostels
- •Translate the sentences.
- •Speak about Russian hospitality market trends. Project Work
- •International hotel chains in Russia Reading
- •Read and translate the text.
- •Are you good at remembering figures? Try this test and check.
- •Choose the best headline for the article.
- •Complete the sentences with prepositions.
- •Translate into English.
- •Moscow hotel market
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text about Moscow hotel market. Moscow hotel market
- •Western-style Hotels
- •Work in pairs. Ask and answer questions about the Moscow hotel market.
- •Read the interview with Andrew Smirnov, Director of Sales and Marketing, Moscow Marriott Hotel about the main trends in the Moscow hotel industry.
- •Vocabulary Practice
- •Study the dictionary descriptions of the following word and word combinations and translate the examples.
- •Complete the sentences with a suitable word or word combination from the box.
- •Project Work
- •Reading
- •Watching & Listening
- •Watch the video “Moscow out: three-star hotels” and complete the table.
- •Complete the descriptions of three-star hotels with suitable words and word combinations from the box. Red Zarya
- •Kitai Gorod Hotel
- •The Maxima Irbis Hotel
- •Hotel Kamergersky
- •Render the text into English.
- •Watch the video “Moscow out: Hostels” and answer the questions.
- •Match the names of the hostels with their locations.
- •Which of the hostels above…?
- •Put the verbs in brackets in the correct form.
- •Complete the descriptions with suitable words from the box.
- •Render the text in English.
- •Project Work
- •Make a PowerPoint presentation of one of Moscow hostels.
- •Self-check
- •Unit 3 Hotel Contracting
- •Tour operation management: allotment and commitment contracts
- •Vocabulary
- •Study the vocabulary.
- •Translate the terminology definitions.
- •Complete the definitions with suitable words from the box.
- •Imagine that you have to compile an English-Russian glossary of the hospitality industry terms. Render the following glossary articles into English.
- •Reading
- •Read and translate the text about tour operation management. Tour operation management
- •Answer the questions
- •Complete the text with suitable words from the box.
- •Allotments
- •Match the terms with their definitions
- •Render the text into English.
- •Before concluding a contract tour operators and hotels often have to negotiate room rates. Read this memo explaining the Grand Hotel's policy on room rates. Answer the questions which follow.
- •Basic bates
- •Questions
- •Listening
- •Writing
- •Read this letter sent to the group of three couples mentioned in Ex. 13 (1). Grand Hotel
- •Now write a similar letter in answer to the enquiry in 13 (2) or 13 (3). Use the updated information from Listening and follow this structure:
- •Project work
- •Plan the pricing strategy of an imaginary hotel in your home town, and prepare a promotional leaflet giving information on prices and special offers including your policy on group discounts.
- •Writing
- •Imagine that you are an event planner. Study a room-block request form, complete it and write an email to book a room block for your attendees to the event.
- •Watching & Listening
- •Watch the video “How to Control Allotment Execution and Overbooking with Clock Evo Hotel pms” and translate the text below.
- •Watch the video again and answer the questions.
- •Contract law vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •Questions
- •Give the Russian equivalents of the following words and word combinations.
- •Give the English equivalents of the following word combinations.
- •Match the terms with the definitions.
- •Practice the business vocabulary. What the video “English legal vocabulary – Contract law”.
- •Translate the sentences.
- •Give the definitions of the following terms.
- •Code of Practice on the Relations between Hoteliers and Travel Agents
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Give the Russian equivalents to the following terminology definitions.
- •Read and translate the text about the contractual relationship between hotels and travel companies.
- •Read the text again and find the words or expressions that correspond to these definitions.
- •Read the articles of the Code of Practice and answer the questions.
- •Reservation Document
- •Questions
- •Advance Payment
- •Payment due to the hotelier
- •Clear Understanding of the Commission Policy
- •Definitions of Groups and Individuals
- •Questions
- •Cancellations – General Terms
- •Cancellation of Groups
- •Cancellation time-limits:
- •Cancellation fees
- •Cancellations for Individuals
- •Cancellation fees
- •Guaranteed and Non-Guaranteed Reservations - No-Shows
- •Guaranteed reservations
- •Premature Departure
- •Questions
- •Force Majeure
- •Settlement of Disputes
- •Questions
- •Complete the texts with suitable words and expressions from the box. Reservation
- •Guaranteed reservation
- •Force Majeure
- •The Xara Palace Relais & Chateaux has made an allotment offer. Read the offer and answer the questions. Notes
- •Hotel Agreement and Allotment Confirmation
- •Special requirements and supplements
- •Questions
- •Study the Terms & Conditions of the Xara Palace Hotel ’s offer. Terms & Conditions
- •Make an allotment contract using the following sample and the information in the Terms & Conditions.
- •Contracting parties
- •Purpose of the contract
- •Booking conditions
- •Arrival and departure
- •Accommodation
- •Listening
- •Read through the statements below, listen again, and complete the sentences.
- •Look at the rooming list sent to the guide escorting the Koala Tours 'Sydney Opera’ group and answer the following questions.
- •Role play activity
- •Role play the situation.
- •The hotels
- •Language and behaviour
- •Achieving your objectives
- •Follow-up
- •Role Play Activities Activity 1 Preliminary negotiations
- •Activity 2 Negotiations with a hotel
- •Tour operators
- •Hotel representatives
- •Secretaries
- •Spend some time preparing your roles in your groups. Then hold the meeting.
- •After the meeting return to your groups and disicuss:
- •Self-check
- •Unit 4 Business Travel
- •Mice Industry
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Mice Industry
- •Questions
- •Meetings and conventions
- •Questions
- •Incentives
- •Conferences
- •Exhibitions and trade fairs
- •Questions
- •Listening & Watching
- •Watch the video “Meetings, incentives, conferences exhibitions” and put the verbs in the correct form.
- •Match the terms with their definitions.
- •Complete the text with suitable words from the box. What is a conference?
- •Look at the table and find the four words, beginning with m, I, c, and e which mean the following.
- •Define the types of mice events using the items from the table. Then complete the sentences (1-5) with the words or phrases below.
- •Where are these people going? Match the sentences with the events.
- •Listening & Watching
- •Watch the video “mice industry” and answer the questions.
- •Translate into English.
- •Speak about Mice industry:
- •Mice Industry in Russia Reading
- •How do things stand in the Russian tourism market? Read the text and find out. Mice Industry in Russia
- •Find the answers to these questions.
- •Find the facts in the text that prove the following statements.
- •Read and translate the text. Business Tourism
- •In pairs discuss how business travel can benefit the tourism in a particular destination.
- •Read the text to see if any of your ideas are mentioned.
- •Inside tourism: combining business with pleasure
- •Listening
- •Render the text into English.
- •Business travellers’ needs Listening
- •Reading
- •What special facilities do business travellers expect? Make a list.
- •Read the text about the Copthorne Tara Business Apartments. In what ways are the facilities they offer similar to or different from the list you have made?
- •The perfect setting
- •The right facilities
- •Watching & Listening
- •Watch a video about the Corinthia Hotel in London. What services and faciltites are provided for business travellers here? Reading
- •Read the leaflets presenting 2 conference offers of different hotels. Compare the hotels with respect to their size, location, catering, convention equipment and complete the table. Offer 1
- •Offer 2
- •Which if these are more important for buisness travellers than for non-business tourists and travellers?
- •Listening
- •Listen to the interview with Margaret Sesnan, a business executive who travels a lot in her job. Before you listen, match these words with their definitions:
- •Listen to an extract from a brochure and choose the correct answer. Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •Complete the sentences with words and phrases from the word bank.
- •Match the words and phrases with definitions.
- •Listen to a conversation between a business manager and a hotel employee. Mark the statements as true or false.
- •Listen again and fill in the blanks.
- •Watching & Listening
- •What are the business travelers’ needs and what should the hotels do to fulfill them? Watch the video “a Guide to Business Travellers’ Needs” to know everything in detail.
- •Answer the questions.
- •What business facilities and locations can Moscow boast? Watch a video and find out. (Moscow out – Moscow for business people)
- •Role play the situations.
- •I’m organizing a conference for my company.
- •Activity 3
- •Writing
- •Complete the fax with suitable words and expressions from the box.
- •Self-check
- •Audioscripts
- •The needs of the business traveler
- •Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •References
- •125499, Москва, Кронштадский бульвар, д. 43 а.
- •125499, Москва, Кронштадский бульвар, д. 43 а.
Find the answers to these questions.
What are the prospects of MICE tourism development in Russia?
Who were the nominees at the Russian Business Travel & MICE Award-2016 ceremony?
What MICE industry event was organized by a top player in this market?
Why does Moscow account for 50-60% of all the business conferences, tourism and other related events in the country?
What gross market share does St. Petersburg account for?
Why is the hospitality industry in the epicenter of the MICE market?
What other key players apart from hotels are involved in providing MICE industry services?
Find the facts in the text that prove the following statements.
All areas of corporate tourism firmly established themselves in modern business lexicon of the Russian economy.
Moscow is the key player in organizing the business events in the country.
MICE events mean additional revenues to hotels.
Find out about business travel to and from your country. Research some of the large companies in your country to see if they are involved in any of the business travel events.
Business Travel
Reading
Read and translate the text. Business Tourism
Business travel is one of the most stable working and highly profitable part of world tourism, and one of the youngest, too. Business travel or MICE (abbreviation from Meetings / Incentive / Conferences / Exhibitions) became a separate branch of tourism business in 1970s. First, business travel was considered by businessmen only as opportunities to have a good rest at the expense of the government or the company you work for. The situation changed greatly after 1998 when the number of entertaining trips has lowered and at the same time the number of corporate events has grown.
Business travellers are businessmen and government officials. They travel on different missions. They often travel to attend a convention. Convention tourism is a part of business tourism. It involves taking part in a conference or a seminar. Business travellers often travel to attend an international exhibition or a trade fair.
Business travel will develop faster than other types of tourism in future. There will be more business tourists and more tourist companies which will deal with business tourism. They will provide more services in future. They will collect information on markets and trade partners, provide economic data on monitors, arrange negotiations, offer pre-convention and post-convention tours.
In pairs discuss how business travel can benefit the tourism in a particular destination.
Example: increased hotel occupancy
Read the text to see if any of your ideas are mentioned.
Inside tourism: combining business with pleasure
The first major way in which business travel benefits tourism in general is that it brings more business to travel agents, transport providers, and hotels. Travel for business-related purposes can increase the level of leisure and recreational activity at the destination in a number of ways.
Extenders: Business travelers extending their visit to the destination – adding a number of days before or after – in order to enjoy the cultural, shopping, or sightseeing resources of the destination.
Guests: Business travelers being accompanied by guests (usually spouses or families) who engage in leisure tourism activities such as sightseeing excursions while at the destination.
Social programme: Business travelers themselves engaging in leisure or recreational activities as part of the social, networking, or relaxation element of the event attended.
Returners: Business travelers who have been impressed by the destination returning with their spouses or families for holidays or short breaks, or encouraging others to do so.
The second major way in which business travel benefits tourism is that it provides employment. Often this work is temporary – helping at conferences, trade fairs, or hospitality events – but these jobs can lead to longer term work and careers in tourism.
Which of these activities and tours are examples of ‘extenders’, ‘guests’, ‘social programme’, or ‘returners’?
Edinburgh: Special whiskey-tasting evening for delegates.
Vancouver: Come and see us again! Bring the family and get a discount.
Istanbul: While you work – sightseeing excursion for your partner.
Helsinki: Post-conference three-day Lapland tour
What extender, guest, and social programme activities would you include for a conference in your city or region?
