- •Содержание
- •10 Modern Trends in Hospitality Industry
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •10 Modern Trends in Hospitality Industry
- •Providing healthy food
- •Providing wellness service
- •Extreme sports
- •Questions
- •Green sustainable tourism and hospitality
- •Low budget tourism
- •Questions
- •Innovative technology
- •Social media promotion
- •Questions
- •Sharing economy
- •Questions
- •Complete the sentences with the words from the text.
- •Match the words with their definitions.
- •Wellness tourism
- •Complete the text with the words from the box.
- •Explain in what way wellness tourism is different from medical tourism.
- •Render the text into English.
- •Watching & Listening
- •Watch the video “Wellness Tourism” and answer the questions.
- •What have you learnt about wellness tourism? Why do you think it is so popular nowadays? AirBnB & CouchSurfing
- •Complete the text with the words from the box.
- •What is AirBnB?
- •Render the text into English.
- •Complete the text with the -ing form or infinitive of the verbs in brackets.
- •Watching & Listening
- •Watch the video “What is CouchSurfing?” and role play the conversation.
- •Render the text into English.
- •What alternative kinds of accommodation can be recommended to those people who don’t feel like staying in a hotel? What are pros and cons of each type? Uber Watching & Listening
- •Travis Kalanick and Garret Camp founded Uber in 2009. So what exactly is Uber? Watch a video and find out.
- •Complete the sentences with missing information from the video.
- •Sharing economy Watching & Listening
- •Watch the video “What is sharing economy” and complete the text with the words from the box.
- •What is the sharing economy?
- •Render the text into English.
- •Project Work
- •Make a PowerPoint presentation about the forms of sharing economy.
- •Reading
- •Read and translate the text about e-booking. The Advantages of Online Reservations
- •Convenience
- •Changes and Cancelations
- •Customer Reviews
- •Here is the standard algorithm for online hotel booking:
- •The advantages of booking hotels online
- •Speak about the advantages of e-booking both for guests and hotels. Watching & Listening
- •What does the hotel room of the future look like? What innovative hotel concepts and solutions meet the challenges of a changing world? Watch the video “Future Hotel” and find out.
- •Watch the video again and choose the correct answer.
- •Complete the text with the words from the box.
- •Project work
- •Writing
- •Self-check
- •International hotel chains in Russia
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Russian hospitality market trends
- •Questions
- •Questions
- •Questions
- •Five-star hotels
- •Four/three star hotels
- •Questions
- •Bed & Breakfast, guest houses and mini hotels
- •Questions
- •Questions
- •Hostels
- •Questions
- •Decide if the following statements are true or false.
- •Complete the sentences with the information from the text.
- •Match the words with their definitions.
- •Complete the sentences with a suitable word. Put the verbs in the correct form.
- •Income (n) revenue (n)
- •Read the descriptions of guest houses and hostels. In what way do they similar to and differ from hotels? Guest houses
- •Hostels
- •Translate the sentences.
- •Speak about Russian hospitality market trends. Project Work
- •International hotel chains in Russia Reading
- •Read and translate the text.
- •Are you good at remembering figures? Try this test and check.
- •Choose the best headline for the article.
- •Complete the sentences with prepositions.
- •Translate into English.
- •Moscow hotel market
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text about Moscow hotel market. Moscow hotel market
- •Western-style Hotels
- •Work in pairs. Ask and answer questions about the Moscow hotel market.
- •Read the interview with Andrew Smirnov, Director of Sales and Marketing, Moscow Marriott Hotel about the main trends in the Moscow hotel industry.
- •Vocabulary Practice
- •Study the dictionary descriptions of the following word and word combinations and translate the examples.
- •Complete the sentences with a suitable word or word combination from the box.
- •Project Work
- •Reading
- •Watching & Listening
- •Watch the video “Moscow out: three-star hotels” and complete the table.
- •Complete the descriptions of three-star hotels with suitable words and word combinations from the box. Red Zarya
- •Kitai Gorod Hotel
- •The Maxima Irbis Hotel
- •Hotel Kamergersky
- •Render the text into English.
- •Watch the video “Moscow out: Hostels” and answer the questions.
- •Match the names of the hostels with their locations.
- •Which of the hostels above…?
- •Put the verbs in brackets in the correct form.
- •Complete the descriptions with suitable words from the box.
- •Render the text in English.
- •Project Work
- •Make a PowerPoint presentation of one of Moscow hostels.
- •Self-check
- •Unit 3 Hotel Contracting
- •Tour operation management: allotment and commitment contracts
- •Vocabulary
- •Study the vocabulary.
- •Translate the terminology definitions.
- •Complete the definitions with suitable words from the box.
- •Imagine that you have to compile an English-Russian glossary of the hospitality industry terms. Render the following glossary articles into English.
- •Reading
- •Read and translate the text about tour operation management. Tour operation management
- •Answer the questions
- •Complete the text with suitable words from the box.
- •Allotments
- •Match the terms with their definitions
- •Render the text into English.
- •Before concluding a contract tour operators and hotels often have to negotiate room rates. Read this memo explaining the Grand Hotel's policy on room rates. Answer the questions which follow.
- •Basic bates
- •Questions
- •Listening
- •Writing
- •Read this letter sent to the group of three couples mentioned in Ex. 13 (1). Grand Hotel
- •Now write a similar letter in answer to the enquiry in 13 (2) or 13 (3). Use the updated information from Listening and follow this structure:
- •Project work
- •Plan the pricing strategy of an imaginary hotel in your home town, and prepare a promotional leaflet giving information on prices and special offers including your policy on group discounts.
- •Writing
- •Imagine that you are an event planner. Study a room-block request form, complete it and write an email to book a room block for your attendees to the event.
- •Watching & Listening
- •Watch the video “How to Control Allotment Execution and Overbooking with Clock Evo Hotel pms” and translate the text below.
- •Watch the video again and answer the questions.
- •Contract law vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •Questions
- •Give the Russian equivalents of the following words and word combinations.
- •Give the English equivalents of the following word combinations.
- •Match the terms with the definitions.
- •Practice the business vocabulary. What the video “English legal vocabulary – Contract law”.
- •Translate the sentences.
- •Give the definitions of the following terms.
- •Code of Practice on the Relations between Hoteliers and Travel Agents
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Give the Russian equivalents to the following terminology definitions.
- •Read and translate the text about the contractual relationship between hotels and travel companies.
- •Read the text again and find the words or expressions that correspond to these definitions.
- •Read the articles of the Code of Practice and answer the questions.
- •Reservation Document
- •Questions
- •Advance Payment
- •Payment due to the hotelier
- •Clear Understanding of the Commission Policy
- •Definitions of Groups and Individuals
- •Questions
- •Cancellations – General Terms
- •Cancellation of Groups
- •Cancellation time-limits:
- •Cancellation fees
- •Cancellations for Individuals
- •Cancellation fees
- •Guaranteed and Non-Guaranteed Reservations - No-Shows
- •Guaranteed reservations
- •Premature Departure
- •Questions
- •Force Majeure
- •Settlement of Disputes
- •Questions
- •Complete the texts with suitable words and expressions from the box. Reservation
- •Guaranteed reservation
- •Force Majeure
- •The Xara Palace Relais & Chateaux has made an allotment offer. Read the offer and answer the questions. Notes
- •Hotel Agreement and Allotment Confirmation
- •Special requirements and supplements
- •Questions
- •Study the Terms & Conditions of the Xara Palace Hotel ’s offer. Terms & Conditions
- •Make an allotment contract using the following sample and the information in the Terms & Conditions.
- •Contracting parties
- •Purpose of the contract
- •Booking conditions
- •Arrival and departure
- •Accommodation
- •Listening
- •Read through the statements below, listen again, and complete the sentences.
- •Look at the rooming list sent to the guide escorting the Koala Tours 'Sydney Opera’ group and answer the following questions.
- •Role play activity
- •Role play the situation.
- •The hotels
- •Language and behaviour
- •Achieving your objectives
- •Follow-up
- •Role Play Activities Activity 1 Preliminary negotiations
- •Activity 2 Negotiations with a hotel
- •Tour operators
- •Hotel representatives
- •Secretaries
- •Spend some time preparing your roles in your groups. Then hold the meeting.
- •After the meeting return to your groups and disicuss:
- •Self-check
- •Unit 4 Business Travel
- •Mice Industry
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Mice Industry
- •Questions
- •Meetings and conventions
- •Questions
- •Incentives
- •Conferences
- •Exhibitions and trade fairs
- •Questions
- •Listening & Watching
- •Watch the video “Meetings, incentives, conferences exhibitions” and put the verbs in the correct form.
- •Match the terms with their definitions.
- •Complete the text with suitable words from the box. What is a conference?
- •Look at the table and find the four words, beginning with m, I, c, and e which mean the following.
- •Define the types of mice events using the items from the table. Then complete the sentences (1-5) with the words or phrases below.
- •Where are these people going? Match the sentences with the events.
- •Listening & Watching
- •Watch the video “mice industry” and answer the questions.
- •Translate into English.
- •Speak about Mice industry:
- •Mice Industry in Russia Reading
- •How do things stand in the Russian tourism market? Read the text and find out. Mice Industry in Russia
- •Find the answers to these questions.
- •Find the facts in the text that prove the following statements.
- •Read and translate the text. Business Tourism
- •In pairs discuss how business travel can benefit the tourism in a particular destination.
- •Read the text to see if any of your ideas are mentioned.
- •Inside tourism: combining business with pleasure
- •Listening
- •Render the text into English.
- •Business travellers’ needs Listening
- •Reading
- •What special facilities do business travellers expect? Make a list.
- •Read the text about the Copthorne Tara Business Apartments. In what ways are the facilities they offer similar to or different from the list you have made?
- •The perfect setting
- •The right facilities
- •Watching & Listening
- •Watch a video about the Corinthia Hotel in London. What services and faciltites are provided for business travellers here? Reading
- •Read the leaflets presenting 2 conference offers of different hotels. Compare the hotels with respect to their size, location, catering, convention equipment and complete the table. Offer 1
- •Offer 2
- •Which if these are more important for buisness travellers than for non-business tourists and travellers?
- •Listening
- •Listen to the interview with Margaret Sesnan, a business executive who travels a lot in her job. Before you listen, match these words with their definitions:
- •Listen to an extract from a brochure and choose the correct answer. Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •Complete the sentences with words and phrases from the word bank.
- •Match the words and phrases with definitions.
- •Listen to a conversation between a business manager and a hotel employee. Mark the statements as true or false.
- •Listen again and fill in the blanks.
- •Watching & Listening
- •What are the business travelers’ needs and what should the hotels do to fulfill them? Watch the video “a Guide to Business Travellers’ Needs” to know everything in detail.
- •Answer the questions.
- •What business facilities and locations can Moscow boast? Watch a video and find out. (Moscow out – Moscow for business people)
- •Role play the situations.
- •I’m organizing a conference for my company.
- •Activity 3
- •Writing
- •Complete the fax with suitable words and expressions from the box.
- •Self-check
- •Audioscripts
- •The needs of the business traveler
- •Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •References
- •125499, Москва, Кронштадский бульвар, д. 43 а.
- •125499, Москва, Кронштадский бульвар, д. 43 а.
Study the vocabulary.
to attend
attendance
an attendee
an attendant
посещать, присутствовать
посещаемость
участник
присутствующее лицо
a convention
съезд, собрание
to exhibit
an exhibit
exhibit space rentals
an exhibition
an exhibitor
выставлять, экспонировать
экспонат
аренда выставочных площадей
выставка
экспонент (лицо, учреждение,
организация, выставляющие
экспонат на
выставке)
a fee
an attendee registration fee
взнос, сбор
регистрационный взнос
участника
intermediary
посредник
a lectern
кафедра
MICE:
Meetings
Incentives
Conferences
Exhibitions
индустрия корпоративных мероприятий
корпоративные встречи, презентации, переговоры и т. д.
поощрительные или мотивационные туры и программы
конференции, конгрессы,
съезды, форумы
выставки, корпоративные
события
Events
деловые мероприятия
a conference
конференция, совещание (собрание представителей различных организаций, сообществ, стран для обсуждения и решения актуальных проблем)
a convention
съезд, собрание
(собрание представителей разных организаций или групп населения, деятелей в определенной области)
a forum
форум
(мероприятие, проводимое для обозначения или решения глобальных проблем)
a symposium
симпозиум (совещание, научная конференция по какому-либо научному вопросу обычно с участием представителей разных стран)
a colloquium
коллоквиум
(совещание, семинар, посвященные обсуждению научной, общественно-политической темы)
a seminar
семинар
(интерактивное практическое учебное мероприятие, участники которого обсуждают тематические сообщения, доклады, рефераты и пр.)
a workshop
практический семинар, секция, рабочая группа (интенсивное учебное мероприятие, предполагающее активную работу всех участников)
a roundtable
«круглый стол»
(дискуссия за круглым столом, обсуждение каких-л. вопросов в группе)
a panel discussion
панельная дискуссия (обсуждение темы группой людей перед аудиторией на научных, деловых или академических конференциях)
a training meeting
тренинг
(краткосрочное мероприятие или ряд мероприятий, на которых участники получают знания или приобретают навыки)
meeting setups
boardroom style
classroom style
theatre style
типы рассадок помещений для проведения деловых мероприятий
стиль зала для заседаний
стиль классной комнаты
стиль театрального зала
an outcome
результат
purpose-built
специализированный
to reward
вознаграждение, поощрение
to target
a target
a target audience
намечать, планировать
цель, задача
целевая аудитория
teambuilding
командообразование (модель корпоративного менеджмента, построение команды, корпоративного духа с помощью игр и специальных тренингов)
a venue
место проведения деловых мероприятий
Translate the sentences.
MICE is an acronym for group business organizations whose market segments are comprised of meetings, incentives, conventions, and exhibitions or events.
The importance of the MICE industry lies in the fact that it converts the annual business meetings and conferences into a glamorous and enjoyable event for the delegates and attendants.
MICE as a new form of business tourism is the fastest growing section of the international tourism market and one of the fastest growing segments within the tourism industry generating millions in revenues for cities and countries.
The MICE industry represents an important revenue source for organizations.
The primary sources of MICE revenues are attendee registration fees, exhibit space rentals, sponsorship fees, and conference program advertising fees.
Sometimes meeting planners try to keep attendance fees low in an effort to attract the largest number of attendees.
Meetings are conferences, workshops, seminars, or other events designed to bring people together for the purpose of exchanging information.
A conference is the most general term to indicate a meeting for discussion, most commonly adopted by associations and organizations for their regular meetings.
A forum is an assembly for the discussion of common concerns.
A seminar is a lecture and a dialogue that allows participants to share experiences in a particular field.
A symposium describes a meeting at which a particular subject is discussed by experts and opinions are gathered.
The term “colloquium” indicates both a traditional conference and a conversational seminar.
A workshop is a brief intensive educational program for a small group of people that focuses on techniques and skills in a particular field.
Roundtables commonly bring together academics who usually are invited as key-note speakers.
During a panel discussion three or more subject area specialists give a brief presentation after which the audience has the opportunity to ask questions of the panellists.
The three main types of meeting setups are theater style, classroom style, and boardroom style.
Incentive tourism is usually undertaken as a type of employee reward by an organization for targets met or exceeded.
Exhibitions are events that bring together sellers of products and services at a location (usually a convention center) where they can show their products and services to a group of attendees at a convention or trade show.
A trade fair is a marketplace for commercial suppliers of products or services that are of interest to a specific profession or market segment.
Reading
Read the text and answer the questions. Mice Industry
MICE is an acronym for group business organizations whose market segments are comprised of meetings, incentives, conventions, and exhibitions or events.
It caters to various forms of business meetings, international conferences and conventions, events and exhibitions and is slowly but steadily capturing every big hotelier's attention.
The importance of the MICE industry lies in the fact that it converts the annual business meetings and conferences into a glamorous and enjoyable event for the delegates and attendants.
MICE as a new form of business tourism is the fastest growing section of the international tourism market and one of the fastest growing segments within the tourism industry generating millions in revenues for cities and countries. Europe and United States still remain the major markets worldwide in respect of the number of meetings, conferences and exhibitions. The industry statistics point to the fact that the average MICE tourist spends about twice the amount of money that other tourists spend.
Four major parties are generally involved in the group business travel industry consumption cycle:
The individual participant in the event
The sponsor of the event (the association or corporation)
The intermediary (the meeting planner, travel agent or convention and visitors bureau)
The venue (the hotel, convention/exhibition center, or municipal facility).
The MICE industry represents an important revenue source for organizations. Whether a meeting planner is organizing a meeting, a convention or an exhibition, the primary sources of revenues are as follows:
Attendee registration fees
Exhibit space rentals
Sponsorship fees
Conference program advertising fees
The pricing strategy for organizing events varies. For example, when organizing an event in which a large public attendance is desired, it may be best to keep attendance fees low in an effort to attract the largest number of attendees. In that case, the meeting planners would attempt to attract corporate sponsors, exhibitors, or advertisers to make up the difference in revenue.
Several factors are evaluated when determining the venue. Considerations include facility location and service level, accessibility, hotel room availability, conference room availability, price, city, restaurant service and quality, personal safety, local attractions and geographic location, and hospitality.
