- •Содержание
- •10 Modern Trends in Hospitality Industry
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •10 Modern Trends in Hospitality Industry
- •Providing healthy food
- •Providing wellness service
- •Extreme sports
- •Questions
- •Green sustainable tourism and hospitality
- •Low budget tourism
- •Questions
- •Innovative technology
- •Social media promotion
- •Questions
- •Sharing economy
- •Questions
- •Complete the sentences with the words from the text.
- •Match the words with their definitions.
- •Wellness tourism
- •Complete the text with the words from the box.
- •Explain in what way wellness tourism is different from medical tourism.
- •Render the text into English.
- •Watching & Listening
- •Watch the video “Wellness Tourism” and answer the questions.
- •What have you learnt about wellness tourism? Why do you think it is so popular nowadays? AirBnB & CouchSurfing
- •Complete the text with the words from the box.
- •What is AirBnB?
- •Render the text into English.
- •Complete the text with the -ing form or infinitive of the verbs in brackets.
- •Watching & Listening
- •Watch the video “What is CouchSurfing?” and role play the conversation.
- •Render the text into English.
- •What alternative kinds of accommodation can be recommended to those people who don’t feel like staying in a hotel? What are pros and cons of each type? Uber Watching & Listening
- •Travis Kalanick and Garret Camp founded Uber in 2009. So what exactly is Uber? Watch a video and find out.
- •Complete the sentences with missing information from the video.
- •Sharing economy Watching & Listening
- •Watch the video “What is sharing economy” and complete the text with the words from the box.
- •What is the sharing economy?
- •Render the text into English.
- •Project Work
- •Make a PowerPoint presentation about the forms of sharing economy.
- •Reading
- •Read and translate the text about e-booking. The Advantages of Online Reservations
- •Convenience
- •Changes and Cancelations
- •Customer Reviews
- •Here is the standard algorithm for online hotel booking:
- •The advantages of booking hotels online
- •Speak about the advantages of e-booking both for guests and hotels. Watching & Listening
- •What does the hotel room of the future look like? What innovative hotel concepts and solutions meet the challenges of a changing world? Watch the video “Future Hotel” and find out.
- •Watch the video again and choose the correct answer.
- •Complete the text with the words from the box.
- •Project work
- •Writing
- •Self-check
- •International hotel chains in Russia
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Russian hospitality market trends
- •Questions
- •Questions
- •Questions
- •Five-star hotels
- •Four/three star hotels
- •Questions
- •Bed & Breakfast, guest houses and mini hotels
- •Questions
- •Questions
- •Hostels
- •Questions
- •Decide if the following statements are true or false.
- •Complete the sentences with the information from the text.
- •Match the words with their definitions.
- •Complete the sentences with a suitable word. Put the verbs in the correct form.
- •Income (n) revenue (n)
- •Read the descriptions of guest houses and hostels. In what way do they similar to and differ from hotels? Guest houses
- •Hostels
- •Translate the sentences.
- •Speak about Russian hospitality market trends. Project Work
- •International hotel chains in Russia Reading
- •Read and translate the text.
- •Are you good at remembering figures? Try this test and check.
- •Choose the best headline for the article.
- •Complete the sentences with prepositions.
- •Translate into English.
- •Moscow hotel market
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text about Moscow hotel market. Moscow hotel market
- •Western-style Hotels
- •Work in pairs. Ask and answer questions about the Moscow hotel market.
- •Read the interview with Andrew Smirnov, Director of Sales and Marketing, Moscow Marriott Hotel about the main trends in the Moscow hotel industry.
- •Vocabulary Practice
- •Study the dictionary descriptions of the following word and word combinations and translate the examples.
- •Complete the sentences with a suitable word or word combination from the box.
- •Project Work
- •Reading
- •Watching & Listening
- •Watch the video “Moscow out: three-star hotels” and complete the table.
- •Complete the descriptions of three-star hotels with suitable words and word combinations from the box. Red Zarya
- •Kitai Gorod Hotel
- •The Maxima Irbis Hotel
- •Hotel Kamergersky
- •Render the text into English.
- •Watch the video “Moscow out: Hostels” and answer the questions.
- •Match the names of the hostels with their locations.
- •Which of the hostels above…?
- •Put the verbs in brackets in the correct form.
- •Complete the descriptions with suitable words from the box.
- •Render the text in English.
- •Project Work
- •Make a PowerPoint presentation of one of Moscow hostels.
- •Self-check
- •Unit 3 Hotel Contracting
- •Tour operation management: allotment and commitment contracts
- •Vocabulary
- •Study the vocabulary.
- •Translate the terminology definitions.
- •Complete the definitions with suitable words from the box.
- •Imagine that you have to compile an English-Russian glossary of the hospitality industry terms. Render the following glossary articles into English.
- •Reading
- •Read and translate the text about tour operation management. Tour operation management
- •Answer the questions
- •Complete the text with suitable words from the box.
- •Allotments
- •Match the terms with their definitions
- •Render the text into English.
- •Before concluding a contract tour operators and hotels often have to negotiate room rates. Read this memo explaining the Grand Hotel's policy on room rates. Answer the questions which follow.
- •Basic bates
- •Questions
- •Listening
- •Writing
- •Read this letter sent to the group of three couples mentioned in Ex. 13 (1). Grand Hotel
- •Now write a similar letter in answer to the enquiry in 13 (2) or 13 (3). Use the updated information from Listening and follow this structure:
- •Project work
- •Plan the pricing strategy of an imaginary hotel in your home town, and prepare a promotional leaflet giving information on prices and special offers including your policy on group discounts.
- •Writing
- •Imagine that you are an event planner. Study a room-block request form, complete it and write an email to book a room block for your attendees to the event.
- •Watching & Listening
- •Watch the video “How to Control Allotment Execution and Overbooking with Clock Evo Hotel pms” and translate the text below.
- •Watch the video again and answer the questions.
- •Contract law vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •Questions
- •Give the Russian equivalents of the following words and word combinations.
- •Give the English equivalents of the following word combinations.
- •Match the terms with the definitions.
- •Practice the business vocabulary. What the video “English legal vocabulary – Contract law”.
- •Translate the sentences.
- •Give the definitions of the following terms.
- •Code of Practice on the Relations between Hoteliers and Travel Agents
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Give the Russian equivalents to the following terminology definitions.
- •Read and translate the text about the contractual relationship between hotels and travel companies.
- •Read the text again and find the words or expressions that correspond to these definitions.
- •Read the articles of the Code of Practice and answer the questions.
- •Reservation Document
- •Questions
- •Advance Payment
- •Payment due to the hotelier
- •Clear Understanding of the Commission Policy
- •Definitions of Groups and Individuals
- •Questions
- •Cancellations – General Terms
- •Cancellation of Groups
- •Cancellation time-limits:
- •Cancellation fees
- •Cancellations for Individuals
- •Cancellation fees
- •Guaranteed and Non-Guaranteed Reservations - No-Shows
- •Guaranteed reservations
- •Premature Departure
- •Questions
- •Force Majeure
- •Settlement of Disputes
- •Questions
- •Complete the texts with suitable words and expressions from the box. Reservation
- •Guaranteed reservation
- •Force Majeure
- •The Xara Palace Relais & Chateaux has made an allotment offer. Read the offer and answer the questions. Notes
- •Hotel Agreement and Allotment Confirmation
- •Special requirements and supplements
- •Questions
- •Study the Terms & Conditions of the Xara Palace Hotel ’s offer. Terms & Conditions
- •Make an allotment contract using the following sample and the information in the Terms & Conditions.
- •Contracting parties
- •Purpose of the contract
- •Booking conditions
- •Arrival and departure
- •Accommodation
- •Listening
- •Read through the statements below, listen again, and complete the sentences.
- •Look at the rooming list sent to the guide escorting the Koala Tours 'Sydney Opera’ group and answer the following questions.
- •Role play activity
- •Role play the situation.
- •The hotels
- •Language and behaviour
- •Achieving your objectives
- •Follow-up
- •Role Play Activities Activity 1 Preliminary negotiations
- •Activity 2 Negotiations with a hotel
- •Tour operators
- •Hotel representatives
- •Secretaries
- •Spend some time preparing your roles in your groups. Then hold the meeting.
- •After the meeting return to your groups and disicuss:
- •Self-check
- •Unit 4 Business Travel
- •Mice Industry
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Mice Industry
- •Questions
- •Meetings and conventions
- •Questions
- •Incentives
- •Conferences
- •Exhibitions and trade fairs
- •Questions
- •Listening & Watching
- •Watch the video “Meetings, incentives, conferences exhibitions” and put the verbs in the correct form.
- •Match the terms with their definitions.
- •Complete the text with suitable words from the box. What is a conference?
- •Look at the table and find the four words, beginning with m, I, c, and e which mean the following.
- •Define the types of mice events using the items from the table. Then complete the sentences (1-5) with the words or phrases below.
- •Where are these people going? Match the sentences with the events.
- •Listening & Watching
- •Watch the video “mice industry” and answer the questions.
- •Translate into English.
- •Speak about Mice industry:
- •Mice Industry in Russia Reading
- •How do things stand in the Russian tourism market? Read the text and find out. Mice Industry in Russia
- •Find the answers to these questions.
- •Find the facts in the text that prove the following statements.
- •Read and translate the text. Business Tourism
- •In pairs discuss how business travel can benefit the tourism in a particular destination.
- •Read the text to see if any of your ideas are mentioned.
- •Inside tourism: combining business with pleasure
- •Listening
- •Render the text into English.
- •Business travellers’ needs Listening
- •Reading
- •What special facilities do business travellers expect? Make a list.
- •Read the text about the Copthorne Tara Business Apartments. In what ways are the facilities they offer similar to or different from the list you have made?
- •The perfect setting
- •The right facilities
- •Watching & Listening
- •Watch a video about the Corinthia Hotel in London. What services and faciltites are provided for business travellers here? Reading
- •Read the leaflets presenting 2 conference offers of different hotels. Compare the hotels with respect to their size, location, catering, convention equipment and complete the table. Offer 1
- •Offer 2
- •Which if these are more important for buisness travellers than for non-business tourists and travellers?
- •Listening
- •Listen to the interview with Margaret Sesnan, a business executive who travels a lot in her job. Before you listen, match these words with their definitions:
- •Listen to an extract from a brochure and choose the correct answer. Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •Complete the sentences with words and phrases from the word bank.
- •Match the words and phrases with definitions.
- •Listen to a conversation between a business manager and a hotel employee. Mark the statements as true or false.
- •Listen again and fill in the blanks.
- •Watching & Listening
- •What are the business travelers’ needs and what should the hotels do to fulfill them? Watch the video “a Guide to Business Travellers’ Needs” to know everything in detail.
- •Answer the questions.
- •What business facilities and locations can Moscow boast? Watch a video and find out. (Moscow out – Moscow for business people)
- •Role play the situations.
- •I’m organizing a conference for my company.
- •Activity 3
- •Writing
- •Complete the fax with suitable words and expressions from the box.
- •Self-check
- •Audioscripts
- •The needs of the business traveler
- •Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •References
- •125499, Москва, Кронштадский бульвар, д. 43 а.
- •125499, Москва, Кронштадский бульвар, д. 43 а.
Make an allotment contract using the following sample and the information in the Terms & Conditions.
GROUP CONTRACT
(one contract per group)
Contracting parties
Hotel
____________________________
(company name)
___________________________
(address)
Tel.: _______________________
Fax: _______________________
Email: ______________________
VAT number: ________________
____________________________
(authorized person – name and title)
Travel Agent
____________________________
(company name)
_________________________
(license number)
(address)
Tel.: _______________________
Fax: _______________________
Email: ______________________
VAT number: ________________
____________________________
(authorized person – name and title)
Purpose of the contract
Reservation in the hotel ____________ for the services mentioned thereafter:_____________________________________________________
Booking conditions
Arrival and departure
Number of persons planned within the group
Arrival at Hotel
Departure from Hotel
Number of nights
Day
Month
Year
Time
Day
Month
Year
Time
Accommodation
Clients
Single room(s): _____ Twin bedded room(s): _____ Double room(s): _____
Triple room(s): _____ 4 Pax room(s): ______ Suite (s): ______
Tour leader/ guide/ driver
Persons (number): ______ Single room: _______ Twin bedded room(s):______
Room facilities (cross what is required)
Bath/WC (number) |
Shower/WC (number) |
Bath/shower/WC on same floor (number) |
Heating
|
Air conditioning
|
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Mininar
|
Television |
Telephone |
Safe in room |
Computer/fax connection in room |
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Other facilities/ Requirements: __________________________________
Meals (Cross what is required)
-
Breakfast
In breakfast lounge
Continental/buffet/American
Half-board (with lunch or dinner)
Full-board
Special meal requested: ____________________________
Other Facilities / Requirements: __________________________
Other services: _________________________________________ |
|
PRICE AND PAYMENT
Net price (non commissionable) per day per person _____ per room/ unit _____ in ______ (currency) – taxes and service included.
Special requests: _______________________________
Other services: _______________________________
Price supplement
Early arrival/ late departure: __________________
Other: _________________________ (please specify)
Arrangements for payment
Prepayment:
Reservations fees or Guarantee deposit or Advance payment or Earnest money (per person/ room)
Payment:
Payment against invoice within a given deadline: _________
Means of payment: _____________
Interest on late payment in %: _______
CANCELLATION
Without compensation
Up to 100% of the group: ______ days prior to arrival
Up to 50% of the group: ______ days prior to arrival
Up to 25% of the group: ______ days prior to arrival
With compensation
Amount of _________________________________
2/3 of the price of the reserved services (minimum 1 night per cancelled client)
Cancellation made 3 days prior to arrival: ¾ of the price of the reserved services.
TRANSMISSION OF THE ROOMING LIST TO THE HOTEL
______ days prior to arrival of the group
SETTLEMENTS OF DISPUTES
The parties agree to submit any dispute arising from this contract to:
The IH&RA / UFTAA Arbitration Committee
The court and tribunals of the country where the service is dispute was rendered
Other (specify): _______________________________________________
CODE OF PRACTICE
The parties to this acknowledge that they are aware of the terms and conditions of the IH&RA / UFTAA Code of Practice.
Done in duplicates in: _______ , on __________ (date)
For the Hotel name and title of the authorized person |
For the Travel Agency name and title of the authorized person |
You are going to render the text about contractual relationship between hotels and travel companies. First match the Russian terms with their English equivalents and then render the text into English.
Кодекс отношений между гостиницами и турагентствами
Всемирная федерация ассоциаций турагентств
Международная ассоциация гостиниц и ресторанов
договор о твердой закупке с полной оплатой
договор о квоте мест с гарантией их заполнения на 30— 80%
договор о квоте мест без гарантии их заполнения
договор о текущем бронировании
оставшаяся часть квоты
квота номеров (мест)
гарантированная квота мест
загрузка гостиничных номеров
заявка на бронирование
fixed /guaranteed contract
occupancy rate
Code of Practice on the Relations between Hotels and Travel Agents
International Hotel and Restaurant Association (IH&RA)
on request booking
commitment contract
room block/ allotment
the unsold room block
allotment contract
reservation/booking request
fixed room block
Universal Federation of Travel Agents’ Associations (UFTAA)
В сфере международного туризма в соответствии с Кодексом отношений между гостиницами и турагентствами, принятым Всемирной федерацией ассоциаций турагентств (UFTAA) и Международной ассоциации гостиниц и ресторанов (IH&RA), вступившим в действие с 3 июля 1991 г., используются на практике следующие варианты договоров на гостиничные услуги.
Договор о твердой закупке с полной оплатой. По данному договору фирма гарантирует гостинице полную оплату выделенной квоты номеров вне зависимости от их заполнения. При таких условиях фирма «выторговывает» низкие цены на размещение в гостинице.
Гарантированная квота мест необходима турфирме для подтверждения иностранному партнеру приема большого количества тургрупп, путешествующих по одинаковому маршруту и обеспечивающих непрерывную загрузку гостиничных номеров в течение длительного времени.
Договор о квоте мест с гарантией их заполнения на 30— 80%. По такому договору турфирма получает от гостиницы в свое распоряжение определенное количество мест, которые она обязана в течение оговоренного периода заполнить. При этом она гарантирует оплату 30—80 % выделенной квоты мест, даже если они не будут использованы. Остальную часть квоты фирма имеет право аннулировать в установленные сроки. По этому договору цены на номера в гостинице ниже обычных розничных тарифов.
Договор о квоте мест без гарантии их заполнения. По этому договору фирма не берет на себя никакой ответственности за заполняемость выделенной ей квоты мест в гостинице. В силу вступает обычное правило аннуляции неиспользованных гостиничных мест. При этом фирма рассчитывается с гостиницей по обычным тарифам.
Договор о текущем бронировании. Это наиболее типичный договор для турфирм, занимающихся организацией индивидуального туризма. По договору фирма не получает от гостиницы никакой квоты мест, а всякий раз при обращении клиента направляет в гостиницу заявку на бронирование и только по получении от нее подтверждения производит продажу гостиничных услуг. При таком договоре действуют обычные тарифы на места в гостинице.
