9. Match the terms with their definitions

   allocation contract commitment contract occupancy rate fixed (hard) room block release date stop sale on-request sale

   an official agreement between a tour company and a hotel in which the company must pay for all the beds it has reserved even if it does not sell them fixing certain hotel rooms for specific tour operator a period of time beyond which the unsold room block is released by a hotel the percentage of rooms that are occupied by customers in a hotel the date when a tour operator must inform a hotel how many rooms it requires at a particular period in the future an offical agreement between a tour company and a hotel in which the company does not have to pay for any beds that it has reserved but not sold a tour operator’s reservation enquiry sent to a hotel after receiving a reservation request which is due to be confirmed or rejected within 24 hours

10. Render the text into English.

Элотмент и комитмент  - это два основных вида сотрудничества между туроператорами и гостиницами.

Суть элотмента состоит в том, что туроператор получает блок мест в гостинице, не оплачивая его заранее, а расплачиваясь с гостиницей непосредственно перед заселением гостей. Данная форма сотрудничества является для отеля более рискованной, а для туроператора наоборот более выгодной. Чаще всего на условиях элотмент соглашаются сотрудничать не самые популярные отели, у которых есть проблемы с загрузкой. Также часто отели практикуют данную форму сотрудничества в наиболее низкие туристические сезоны.

Комитмент в туристическом бизнесе описывает форму сотрудничества туроператора и гостиницы, когда туроператор часть номеров на определённый период времени выкупает на условиях предоплаты, не имея права в дальнейшем отказаться от этого блока номеров. Учитывая, что для гостиниц комитмент гораздо выгоднее, чем элотмент, то и цена для туроператора в случае комитмента оказывается гораздо выгоднее. Попытка минимизации финансовых потерь связанных с термином комитмент и породило такое популярное явление в туризме, как «горящие номера» или «горящие туры».

11. Before concluding a contract tour operators and hotels often have to negotiate room rates. Read this memo explaining the Grand Hotel's policy on room rates. Answer the questions which follow.

From: The General Manager Date: September 6 20__

To: All Front Office staff

Subject: Pricing policy

It is clear that some clarification of our policy on pricing and room rates is needed.

Basic bates

We have a basic rate for all room types. However, it is common for different rates to be charged.

This is because the Sales and Marketing Department negotiates special rates for different agents, corporate clients, and other clients.

The basic rates are:

Standard room: £80.00 (double) Luxury/Executive Plus: £115.00 (double) Suite: Individually priced Standard discounts

Weekend rate (Fri/Sat or Sat/Sun): 15% discount

Weekly rate: seven nights for the price of five

Specially-negotiated rates

Most guests come as part of a tour, through a tour operator, or as a corporate guest. In this case a special rate will have been negotiated and will be on the computer for Reservations and the Front Office to access.

Free Sale Agents

Free Sale Agents are sent availability charts every two weeks. They sell rooms at an agreed rate (usually the corporate rate). They don’t have to check with us, so administration costs are kept low.

Allocation Holders

Allocation Holders have a certain number of rooms which they agree to sell (usually at FIT - Fully Inclusive Tariff - rates).

The customer pays them directly and they take commission and pass on what is left to the hotel.

For weekends they have the rooms on a 48-hour release (in other words the hotel can take them back by Thursday and resell).

If you have any more questions, please speak to the Reservations Manager or the Sales and Marketing Department.