- •Содержание
- •10 Modern Trends in Hospitality Industry
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •10 Modern Trends in Hospitality Industry
- •Providing healthy food
- •Providing wellness service
- •Extreme sports
- •Questions
- •Green sustainable tourism and hospitality
- •Low budget tourism
- •Questions
- •Innovative technology
- •Social media promotion
- •Questions
- •Sharing economy
- •Questions
- •Complete the sentences with the words from the text.
- •Match the words with their definitions.
- •Wellness tourism
- •Complete the text with the words from the box.
- •Explain in what way wellness tourism is different from medical tourism.
- •Render the text into English.
- •Watching & Listening
- •Watch the video “Wellness Tourism” and answer the questions.
- •What have you learnt about wellness tourism? Why do you think it is so popular nowadays? AirBnB & CouchSurfing
- •Complete the text with the words from the box.
- •What is AirBnB?
- •Render the text into English.
- •Complete the text with the -ing form or infinitive of the verbs in brackets.
- •Watching & Listening
- •Watch the video “What is CouchSurfing?” and role play the conversation.
- •Render the text into English.
- •What alternative kinds of accommodation can be recommended to those people who don’t feel like staying in a hotel? What are pros and cons of each type? Uber Watching & Listening
- •Travis Kalanick and Garret Camp founded Uber in 2009. So what exactly is Uber? Watch a video and find out.
- •Complete the sentences with missing information from the video.
- •Sharing economy Watching & Listening
- •Watch the video “What is sharing economy” and complete the text with the words from the box.
- •What is the sharing economy?
- •Render the text into English.
- •Project Work
- •Make a PowerPoint presentation about the forms of sharing economy.
- •Reading
- •Read and translate the text about e-booking. The Advantages of Online Reservations
- •Convenience
- •Changes and Cancelations
- •Customer Reviews
- •Here is the standard algorithm for online hotel booking:
- •The advantages of booking hotels online
- •Speak about the advantages of e-booking both for guests and hotels. Watching & Listening
- •What does the hotel room of the future look like? What innovative hotel concepts and solutions meet the challenges of a changing world? Watch the video “Future Hotel” and find out.
- •Watch the video again and choose the correct answer.
- •Complete the text with the words from the box.
- •Project work
- •Writing
- •Self-check
- •International hotel chains in Russia
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Russian hospitality market trends
- •Questions
- •Questions
- •Questions
- •Five-star hotels
- •Four/three star hotels
- •Questions
- •Bed & Breakfast, guest houses and mini hotels
- •Questions
- •Questions
- •Hostels
- •Questions
- •Decide if the following statements are true or false.
- •Complete the sentences with the information from the text.
- •Match the words with their definitions.
- •Complete the sentences with a suitable word. Put the verbs in the correct form.
- •Income (n) revenue (n)
- •Read the descriptions of guest houses and hostels. In what way do they similar to and differ from hotels? Guest houses
- •Hostels
- •Translate the sentences.
- •Speak about Russian hospitality market trends. Project Work
- •International hotel chains in Russia Reading
- •Read and translate the text.
- •Are you good at remembering figures? Try this test and check.
- •Choose the best headline for the article.
- •Complete the sentences with prepositions.
- •Translate into English.
- •Moscow hotel market
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text about Moscow hotel market. Moscow hotel market
- •Western-style Hotels
- •Work in pairs. Ask and answer questions about the Moscow hotel market.
- •Read the interview with Andrew Smirnov, Director of Sales and Marketing, Moscow Marriott Hotel about the main trends in the Moscow hotel industry.
- •Vocabulary Practice
- •Study the dictionary descriptions of the following word and word combinations and translate the examples.
- •Complete the sentences with a suitable word or word combination from the box.
- •Project Work
- •Reading
- •Watching & Listening
- •Watch the video “Moscow out: three-star hotels” and complete the table.
- •Complete the descriptions of three-star hotels with suitable words and word combinations from the box. Red Zarya
- •Kitai Gorod Hotel
- •The Maxima Irbis Hotel
- •Hotel Kamergersky
- •Render the text into English.
- •Watch the video “Moscow out: Hostels” and answer the questions.
- •Match the names of the hostels with their locations.
- •Which of the hostels above…?
- •Put the verbs in brackets in the correct form.
- •Complete the descriptions with suitable words from the box.
- •Render the text in English.
- •Project Work
- •Make a PowerPoint presentation of one of Moscow hostels.
- •Self-check
- •Unit 3 Hotel Contracting
- •Tour operation management: allotment and commitment contracts
- •Vocabulary
- •Study the vocabulary.
- •Translate the terminology definitions.
- •Complete the definitions with suitable words from the box.
- •Imagine that you have to compile an English-Russian glossary of the hospitality industry terms. Render the following glossary articles into English.
- •Reading
- •Read and translate the text about tour operation management. Tour operation management
- •Answer the questions
- •Complete the text with suitable words from the box.
- •Allotments
- •Match the terms with their definitions
- •Render the text into English.
- •Before concluding a contract tour operators and hotels often have to negotiate room rates. Read this memo explaining the Grand Hotel's policy on room rates. Answer the questions which follow.
- •Basic bates
- •Questions
- •Listening
- •Writing
- •Read this letter sent to the group of three couples mentioned in Ex. 13 (1). Grand Hotel
- •Now write a similar letter in answer to the enquiry in 13 (2) or 13 (3). Use the updated information from Listening and follow this structure:
- •Project work
- •Plan the pricing strategy of an imaginary hotel in your home town, and prepare a promotional leaflet giving information on prices and special offers including your policy on group discounts.
- •Writing
- •Imagine that you are an event planner. Study a room-block request form, complete it and write an email to book a room block for your attendees to the event.
- •Watching & Listening
- •Watch the video “How to Control Allotment Execution and Overbooking with Clock Evo Hotel pms” and translate the text below.
- •Watch the video again and answer the questions.
- •Contract law vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions.
- •Questions
- •Give the Russian equivalents of the following words and word combinations.
- •Give the English equivalents of the following word combinations.
- •Match the terms with the definitions.
- •Practice the business vocabulary. What the video “English legal vocabulary – Contract law”.
- •Translate the sentences.
- •Give the definitions of the following terms.
- •Code of Practice on the Relations between Hoteliers and Travel Agents
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Give the Russian equivalents to the following terminology definitions.
- •Read and translate the text about the contractual relationship between hotels and travel companies.
- •Read the text again and find the words or expressions that correspond to these definitions.
- •Read the articles of the Code of Practice and answer the questions.
- •Reservation Document
- •Questions
- •Advance Payment
- •Payment due to the hotelier
- •Clear Understanding of the Commission Policy
- •Definitions of Groups and Individuals
- •Questions
- •Cancellations – General Terms
- •Cancellation of Groups
- •Cancellation time-limits:
- •Cancellation fees
- •Cancellations for Individuals
- •Cancellation fees
- •Guaranteed and Non-Guaranteed Reservations - No-Shows
- •Guaranteed reservations
- •Premature Departure
- •Questions
- •Force Majeure
- •Settlement of Disputes
- •Questions
- •Complete the texts with suitable words and expressions from the box. Reservation
- •Guaranteed reservation
- •Force Majeure
- •The Xara Palace Relais & Chateaux has made an allotment offer. Read the offer and answer the questions. Notes
- •Hotel Agreement and Allotment Confirmation
- •Special requirements and supplements
- •Questions
- •Study the Terms & Conditions of the Xara Palace Hotel ’s offer. Terms & Conditions
- •Make an allotment contract using the following sample and the information in the Terms & Conditions.
- •Contracting parties
- •Purpose of the contract
- •Booking conditions
- •Arrival and departure
- •Accommodation
- •Listening
- •Read through the statements below, listen again, and complete the sentences.
- •Look at the rooming list sent to the guide escorting the Koala Tours 'Sydney Opera’ group and answer the following questions.
- •Role play activity
- •Role play the situation.
- •The hotels
- •Language and behaviour
- •Achieving your objectives
- •Follow-up
- •Role Play Activities Activity 1 Preliminary negotiations
- •Activity 2 Negotiations with a hotel
- •Tour operators
- •Hotel representatives
- •Secretaries
- •Spend some time preparing your roles in your groups. Then hold the meeting.
- •After the meeting return to your groups and disicuss:
- •Self-check
- •Unit 4 Business Travel
- •Mice Industry
- •Vocabulary
- •Study the vocabulary.
- •Translate the sentences.
- •Reading
- •Read the text and answer the questions. Mice Industry
- •Questions
- •Meetings and conventions
- •Questions
- •Incentives
- •Conferences
- •Exhibitions and trade fairs
- •Questions
- •Listening & Watching
- •Watch the video “Meetings, incentives, conferences exhibitions” and put the verbs in the correct form.
- •Match the terms with their definitions.
- •Complete the text with suitable words from the box. What is a conference?
- •Look at the table and find the four words, beginning with m, I, c, and e which mean the following.
- •Define the types of mice events using the items from the table. Then complete the sentences (1-5) with the words or phrases below.
- •Where are these people going? Match the sentences with the events.
- •Listening & Watching
- •Watch the video “mice industry” and answer the questions.
- •Translate into English.
- •Speak about Mice industry:
- •Mice Industry in Russia Reading
- •How do things stand in the Russian tourism market? Read the text and find out. Mice Industry in Russia
- •Find the answers to these questions.
- •Find the facts in the text that prove the following statements.
- •Read and translate the text. Business Tourism
- •In pairs discuss how business travel can benefit the tourism in a particular destination.
- •Read the text to see if any of your ideas are mentioned.
- •Inside tourism: combining business with pleasure
- •Listening
- •Render the text into English.
- •Business travellers’ needs Listening
- •Reading
- •What special facilities do business travellers expect? Make a list.
- •Read the text about the Copthorne Tara Business Apartments. In what ways are the facilities they offer similar to or different from the list you have made?
- •The perfect setting
- •The right facilities
- •Watching & Listening
- •Watch a video about the Corinthia Hotel in London. What services and faciltites are provided for business travellers here? Reading
- •Read the leaflets presenting 2 conference offers of different hotels. Compare the hotels with respect to their size, location, catering, convention equipment and complete the table. Offer 1
- •Offer 2
- •Which if these are more important for buisness travellers than for non-business tourists and travellers?
- •Listening
- •Listen to the interview with Margaret Sesnan, a business executive who travels a lot in her job. Before you listen, match these words with their definitions:
- •Listen to an extract from a brochure and choose the correct answer. Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •Complete the sentences with words and phrases from the word bank.
- •Match the words and phrases with definitions.
- •Listen to a conversation between a business manager and a hotel employee. Mark the statements as true or false.
- •Listen again and fill in the blanks.
- •Watching & Listening
- •What are the business travelers’ needs and what should the hotels do to fulfill them? Watch the video “a Guide to Business Travellers’ Needs” to know everything in detail.
- •Answer the questions.
- •What business facilities and locations can Moscow boast? Watch a video and find out. (Moscow out – Moscow for business people)
- •Role play the situations.
- •I’m organizing a conference for my company.
- •Activity 3
- •Writing
- •Complete the fax with suitable words and expressions from the box.
- •Self-check
- •Audioscripts
- •The needs of the business traveler
- •Get the Job Done An Office Away from Home
- •Conferences and Workshops
- •Corporate retreats
- •References
- •125499, Москва, Кронштадский бульвар, д. 43 а.
- •125499, Москва, Кронштадский бульвар, д. 43 а.
Tour operation management: allotment and commitment contracts
Vocabulary
Study the vocabulary.
allotment
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syn. obligation |
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allocation contract (allotment contract)
fixed (guaranteed) contract
commitment contract
contractual commitments (obligations) |
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~ a contract
~ a deal
negotiated negotiated price |
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the release date
the release back period |
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fixed (hard) room block unsold room block (soft room block)
room block allotment room block commitment |
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free sale on-request sale stop sale |
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Translate the terminology definitions.
Room block allotment - allocation of a certain block of pre-negotiated hotel rooms to a tour operator to sell until a given date, when the unsold rooms are ‘released back’ to the hotel without payment.
Room block commitment – a set of commitments between a tour operator and a hotel under which the tour operator buys and fully pre-paid a pre-negotiated block of rooms for a specific period of time.
Fixed (hard) room block means fixing certain hotel rooms for specific tour operator.
Unsold room block (soft room block) is the number of rooms unsold by a tour operator by a stop-sale time.
An allocation contract is an official agreement between a tour operator and a hotel in which the company does not have to pay for any beds that it has reserved but not sold.
A commitment contract is an official agreement between a tour company and a hotel in which the company must pay for all the beds it has reserved even if it does not sell them.
The release date - the day when unsold or unreserved rooms by a tour operator or a travel agency will be released. Tour operators book a certain number of rooms in hotels and have the right to use them by a given date, known as a release date, that usually is some days prior to tourists’ arrival.
Release back period - the period within which unsold room block is released. A couple of days prior to hotel check-in any unsold rooms may be released back to the supplier if such an agreement exists between the two parties. A release back period is also negotiated as part of the allotment contract.
Free sale - an arrangement that enables a tour operator to sell an agreed room block without first checking availability with the hotel, whereby reservations can be confirmed immediately to the client.
On-request sale - a tour operator’s reservation enquiry sent to a hotel after receiving a reservation request which is due to be confirmed or rejected within 24 hours.
Stop sale - a period of time beyond which the unsold room block is released by a hotel.