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3. Вставьте в диалоги пропущенные слова и переведите диалог

equipment, help, the health and fitness centre, hotel, indoor, price list

Employee	Hello, Okura Garden Hotel, can I __________ you?
Guest	Good morning, we're thinking of bringing a group for a few days to Shanghai. I'd like to know something about the amenities in your ____________, for example, can you tell me about the _____________, please?
Employee	Of course, madam. There's a fully equipped fitness club here with an ________ swimming pool and state-of-the-art gym. You'll find all the exercise _________ you need, and there's a wonderful sauna.
Guest	Is there a beauty salon?
Employee	Yes, there is, madam, with our fully trained staff, of course.
Guest	Good, so you have a full fitness centre, indoor pool, gym and a beauty salon, well, that should satisfy everybody. I think that's all. I have the ___________ here so I'll get back to you in a day or two when I've been through it all again.
Employee	Thank you very much, sir, we look forward to hearing from you.

Билет 15

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THE TELEPHONE DEPARTMENT

When guests stay at the hotel, they often use phones. There is usually the regular pay phone and the house phone.

The house phone is the system of phones throughout the hotel. There is usually an operator who operates the switchboard. With the switchboard the operator can control all in-coming and out-going calls.

If the guest wants someone to wake him up, to page him, to provide room service for him, or to send a telegram, he will call the operator. The operator can connect the guest with any hotel service: the front office, the housekeeping, the bell service, the room service, or the concierge.

The operator has to handle outside calls too. They may be local, long-distance and international.

If someone calls from outside to find some hotel guest, the telephone operator will connect him. If the guest is not in at the moment, the operator can take a message for the absent guest.

If guests want to make a long-distance or an international call, they may ask the operator to connect them. But they may also dial direct.

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1	Guest	Could you explain these items on my bill, please?
	Employee	That' s the usual practice, the laundry is charged separately.
	Employee	Is everything OK. now, madam?
	Guest	Why are there two charges for dry cleaning and laundry?
	Employee	I'll check again.
	Employee	That' s the 10% service charge in lieu of gratuities.
	Employee	Yes, our records show you made three calls overseas.
	Guest	Oh, I see. And did I really make three phone calls overseas?
	Guest	Oh, did I really?
	Employee	Certainly, madam, what would you like to know?
	Guest	But what's this 10% charge?
12	Guest	Yes, I think so.