Appendix XII delegation

CONCEPT QUIZ

True False 1. Delegation requires shifting decision-making authority to a
lower-level employee in the organization.

True False 2. Delegation is the sharing of authority between a manager and a subordinate.

True False 3. Responsibility is the passing of formal rights to a subordinate so that person can act on a manager's behalf.

True False 4. Authority should be equal to responsibility.

True False 5. Accountability adds a performance requirement to responsibility.

True False 6. Managers who delegate can never be accused of abdicating responsibility.

True False 7. Delegation works because most subordinates can perform tasks better than their managers can.

True False 8. The most important determinant of whether or not a manager delegates is how heavy the manager's workload is.

True False 9.Reverse delegation is synonymous with participation.

True False 10. Delegation still can be effective if subordinates make occasional mistakes.

Answers: (1) True; (2) False; (3) False; (4) True; (5) True; (6) False; (7) False; (8) False; (9) False; (10) True

Bibliography

This bibliography serves both to acknowledge our sources and to provide readers with references for additional reading.

1. Arden M., Dowling B. Business Concepts For English Practice. 2^nd ed. Heinle&Heinle Publishers, 1993.

2. Bovee T.S. Business Communication Today. 7^th ed. Prentice Hall, Pearson education, Inc., Upper Saddle River, New Jersey, 2003.

3. Locker K. Business and Administrative Communication. 4^th ed. Irwin McGraw-Hill, 1998.

4. Munter M. Guide to Managerial Communication. Prentice Hall, Pearson education, Inc., Upper Saddle River, New Jersey, 2003.

5. O’Brien The Fast Forward MBA in Business. John Wiley&Sons, Inc., 1996.

6. Robbins S.P., Hunsaker Ph. L. Training in Interpersonal Skills. Prentice Hall, Pearson education, Inc., Upper Saddle River, New Jersey, 2003.

7. Blood M.R. “The Role of Organizational Behavior in the Business School Curriculum.” In Organizational Behavior: The State of Science, edited by Jerald Greenberg. Hillsdale. NJ: Lawrence Erlbaum, 1994.

8. Bailey Edward P. Writing and Speaking at Work.2^nd ed. Prentice Hall, Pearson education, Inc., Upper Saddle River, New Jersey, 2003.

9. Greenberg J., Baron R. Behavior in Organizations. 8^th ed., Prentice Hall, Upper Saddle river, New Jersey, 2002.

10. Beebe Steven A., Beebe Susan J. Public Speaking. An Audience –Centered Approach. 6^th edition. Pearson, Boston, 2006.

PREFACE 3

PART I 7

COMMUNICATION STRATEGIES 7