2. Выберите правильный ответ:
1.Which expresses the greatest growth?
a)Steady growth
b)Dramatic growth
c)Minor growth
2.Finish the phrase: I suggest
a)to postpone our meeting until Wednesday.
b)postpone our meeting until Wednesday.
c)postponing our meeting until Wednesday.
3.Which type does not refer to time spent away from work?
a)Sick leave
b)Client complaint
c)Holiday request
4.E-mails are generally:
a)Shorter and more direct than letters
b)Longer and more formal than letters
c)Not used for business communication
5.Finish the phrase: I enjoy
a)meeting friends at weekends.
b)to meet friends at weekends.
c)meet friends at weekends.
6.'I didn't catch that' means:
a)My connection is not good.
b)The extension is busy.
c)I didn't understand.
7.An extension is:
a)An internal telephone number
b)An external telephone number
c)A telephone call
8.Unemployment refers to those who:
a)Have a job
b)Are without work
c)Provide jobs
9.Which phrase shows disagreement?
a)Would you mind repeating that?
b)I'm afraid I don't see your point.
c)I'm afraid I can't see the tower.
10.Which question is correct?
a)Do you never buy clothes there?
b)Do you rarely buy clothes there?
c)Do you ever buy clothes there?
11.Which phrase does not mean 'return a telephone call'?
a)Call back
b)Ring back
c)Return back
12.Which phrase is the most polite?
a)Would you mind giving me a hand?
b)Can you help me?
c)Help me
13.Which verb means 'connect'?
a)put through
b)introduce
c)pass
14.Which phrase is correct?
a)I think you should to go home now.
b)I think you should going to the doctor.
c)I think you should tell him to come.
3. Вставьте подходящее слово:
1 It’s important to understand how other cultures behave so you don’t cause ___________.
A offence B problem C disaster D behaviour
2 In some countries it is quite ______to use the correct title when talking to business colleagues.
A offensive B likely C formal D tricky
3 Having good __________may help you to make deals more easily.
A entertaining B manners C demonstrations D handshaking
4 Ian has to be very organised as his work involves meeting tight __________.
A problems B responsibilities C challenges D deadlines
5 Lesley doesn’t like having to wait for other people to __________work for her.
A generate B solve C resolve D tackle
6 Paul enjoys working at Small World because he finds the ____________stimulating.
A installation B environment C application D opportunity
7 If someone looks me straight in the eye without _________I tend to think they are honest.
A yawning B sighing C blinking D sniffing
8 Your body _________usually gives other people information about how you really feel.
A appearance B impression C language D relationship
9 Bob and Tony are business_________ and have arranged to meet at the sales conference.
A delegates B customers C associates D officers
10 I’ve given the latest sales _______to Mr Allen but he hasn’t had a chance to look at them yet.
A systems B figures C worksheets D facts