В гостинице

В.: Good morning. I’d like to check in.

- Доброе утро. Я бы хотел зарегистрироваться.

Reception Clerk.: Do you have a reservation with us?

- Вы бронировали номер у нас?

В.: Yes, I do. I made a reservation by phone last night.

- Да, по телефону, вчера вечером.

R.C.: Your name, please?

- Ваше имя, пожалуйста.

В.: Brian Mitchell from San Francisco.

- Брайен Митчел из Сан-Франциско.

R.C.: Would you spell your name, please?

- Не моглибы вы повторить по буквам.

B.: M as in «Marry», I as in «Isaac», T as in «Tommy», С as in «Charley», H as in «Harry», E as in «Edward», double L as in «Lucy».

- М как в Мери, И как в Исаак, Т как в Том, Ч как в Чарли, Е как в Эдвард, Двойное Л как в Люси.

R.C.: Okay. Let me see. You have a reservation for single room. Is that correct?

- Хорошо, дайте взглянуть. У вас бронь на одноместный номер. Верно?

В.: Perfectly correct.

- Абсолютно правильно.

R.C.: Have you already decided how many nights to stay?

- Вы уже решили на сколько у нас остановитесь?

В.: At least until Wednesday. But I may stay longer than that. When should I inform you about it?

- По крайней мере до среды. Но я могу задержаться и на дольше. Когда я должен вас об этом уведомить?

R.C.: Let us know about your decision Tuesday night. You can give us a ring until 11 pm.

- Дайте нам знать о вашем решении вечером Вторника. Вы можете позвонить нам до 11 вечера.

В.: All right. What’s the price of the room?

- Хорошо. Сколько стоит номер?

R.C.: 75 dollars per night. Please, fill out the registration card. Print your name and home address.

- 75 долларов за ночь. Заполните, пожалуйста, регистрационную карту. Напишите ваше имя домашний адрес печатными буквами.

В.: Should I sign my name?

- Я должен подписать это?

R.C.: Put your signature right here. Okay, will you pay cash or by credit card?

- Поставьте вашу подпись вот здесь. Хорошо, вы будите платить наличными или кредитной картой?

В.: By credit card. Do you need it right now?

- Карточкой. Она нужна прямо сейчас?

R.C.: You can give me your credit card before checking out.

- Вы можете дать карточку когда будете выезжать.

В.: By the way, what’s the checking out time?

- Кстати, во сколько время выезда?

R.C.: One o’clock in the afternoon.

- Час дня.

В.: Thank you. I have some additional questions.

- Спасибо. У меня есть еще несколько вопросов.

R.C.: I’ll be glad to answer them.

- Буду рад на них ответить.

В.: What about room service?

- Что насчет обслуживания номеров.

R.C.: Room service is available from 6 am to 10 pm. You can dial your order from the telephone in your room.

- Обслуживание номеров действует с 6 часов утра до 10 часов вечера.Вы можете сделать заказ по телефону из вашего номера.

В.: Where is your restaurant?

- Где находиться ресторан?

R.C.: The restaurant is on the 25th floor. We also have a coffee shop. It’s right here in the lobby.

- Ресторан находится на 25 этаже. У нас также есть кафе. Оно находится прямо здесь, в вестибюле.

В.: Thank you for the information.

- Спасибо за информацию.

R.C.: You are welcome. A bellboy will help you with your luggage. Your room is number 1215. Enjoy your stay.

- Пожалуйста. Коридорный поможет вам с багажом. Ваш номер 1215.

B.: Thanks.

- Спасибо.

(Speakers: Mr. Collins and the receptionist)

- Good evening. My name is Collins. I booked a room last week for myself.

- Добрый вечер. Моя фамилия Коллинз. Я заказывал номер на себя на прошлой неделе.

- Yes, sir. What did you say the name was, sir?

- Да, сэр. Как вы сказали ваше имя?

- Collins, C, o, double l, i, n, s.

- Коллинз, к, о, двойное л, и, н, з.

- Yes, here we are. We got your letter. Room 7, please. If you sign the register, I’ll ask the porter to show you the room and help you with your luggage.

- Да, я вижу. Мы получили ваше письмо. Номер 7, пожалуйста. Подпишите регистрационную форму, и я позову носильщика, который покажет вам номер и поможет вам с багажом.

- Thank you, where do I sign?

- Спасибо. Где я должен подписать?

- Just here, sir - full name, home address, date and signature.

- Вот здесь, сэр - полное имя, домашний адрес, дата и подпись.

- Right, there we are.

- Вот, готово.

- Thank you, sir. I hope you’ll find the room comfortable.

- Спасибо, сэр. Я надеюсь номер вам понравиться.

Mr Kent: Good evening. My name is Kent. I booked a room last week for my family and myself.

- Добрый вечер. Моя фамилия Кент. Я заказывал номер на прошлой неделе для себя и своей семьи.

Receptionist: Yes, sir. What did you say the name was, sir?

- Да, сэр. Как вы сказали ваша фамилия?

Mr Kent: Kent. I asked for two double rooms – one for my wife and myself and one for the two children.

- Кент. Я просил два двухместных номера - один для моей жены и меня и второй для двоих детей.

Receptionist: Ah yes – here we are, sir. Yes – we got your letter. Rooms 11 and 12. If you’ll sign the register, I’ll ask the porter to show you the rooms and help you with your luggage.

- Ах да, вижу. Мы получили ваше письмо. Номера 11 и 12. Если вы подпишетесь в журнале регистраций я вызову носильщика, который покажет вам номер и поможет вам с багажом.

Mr Kent: Thank you. Where do I sign?

- Спасибо. Где мне расписаться?

Receptionist: Just here, sir – full name, home address, date and signature.

- Вот здесь, сэр - полное имя, домашний адрес, дата и подпись.

Mr Kent: Right – there we are.

- Готово.

Receptionist: Thank you, sir. I think you’ll find the rooms comfortable. One of them has a bathroom. The other hasn’t I’m afraid, but there’s a bathroom very near – just along the corridor. There’s a radio in each room and of course if you want Room Service just use the telephone.

- Спасибо, сэр. Я надеюсь, вам понравяться номера. В одном из них есть ванная комната. Во второй, я боюсь, нет, но есть ванная комната совсем рядом по корридору. В каждом номере есть радио, и, конечно, обслуживание номеров доступно по телефону.

Mr Kent: Yes – now what about meal times? We’d like dinner of course – and breakfast in the morning before we leave.

- Что насчет приемов пищи? Мы хотели бы ужин и завтрак до нашего ухода.

Receptionist: Dinner is from 6.30 until 9.30. We start serving breakfast at 7.30 in the morning and you can have morning tea in your room if you wish - from 6.30 onwards. ... You’ll find the dining-room just over there.

- Ужин с 18.30 до 21.30. Завтраки мы накрываем начиная с 7.30. Вы так же можете заказать чай в номер с 6.30 если пожелаете. Столовая находиться вон там.

Mr Kent: Thank you very much.

- Большое спасибо.

Clerk: Hi! Can I help you?

- Я могу вам помочь?

Martin: Yes, we had a reservation for this weekend.

- Да, у нас бронь на выходные.

C.:All right, what was the name, sir?

- Как ваша фамилия, сэр?

M.: Baum, Martin Baum.

- Баум, Мартин Баум.

C.: Baum . . . Baum . . . oh, yes, here it is. A double for two nights?

- Баум ... Баум ... ах да, вот, нашел. Двухместный номер на два дня.

M.: Yes, that’s right. But we were wondering . . . would you happen to have a suite available this weekend, something with a living area and a kitchenette?

- Верно. Но , может быть у вас найдется номер люкс с кухней на выходные.

C.: Well, the only one that’s available this weekend is the executive suite, and that’ll run you $140 a night.

- Ну, свободен только административный люкс, который будет вам стоить 140 долларов за ночь.

M.: I see. That’s pretty high . . .

- Понятно. Довольно дорого.

C.: You know, sir, this double is more than twenty feet square, and it has a refrigerator.

- Знаете, этот номер более 20 футов квадратных в площади и с холодильником.

M.: Oh, really? That sounds fine, then. What do you say, Sally?

- Действительно? Звучит заманчиво. Что скажешь, Салли.

Sally: Sounds good to me, too.

- Мне тоже нравиться.

C.: Good, the double then. Do you have a credit card, sir?

- Хорошо, двухместный номер. У вас кредитная карта?

M.: No, I’ll be paying cash

- Нет, я заплачу наличными.

C.: Then I’ll have to ask you to pay in advance. Fifty-five a night, plus $8 tax comes to $126. And would you fill out this registration form, please? Here’s a pen. Just your name, address, and the make and license number of your car.

- Тогда мы вынуждены попросить вас заплатить вперед. 55 за ночь, плюс 8 долларов налог. всего 126 долларов. Заполните пожалуйста регистрационную форму. Вот ручка. Напишиет ваше имя, адрес, и номер вашего автомобиля.

M.: OK . . . here you are. And travelers checks for $130.

- Хорошо ... вот. Дорожные чеки.

C.: Fine, Mr. Baum. Here’s $4 change. Check-out time is 12:00 noon. The bellman will take you up ... Harvey! Room 615 ... If you need anything, just let me know.

- Замечательно, мистер Баум. Вот сдача, 4 доллара. Время съезда 12 часов дня. Корридорный ответет вас ... Харви! Номер 615. Если вам что-нибудь понадобиться, дайте мне знать.

M.: Thank you. Good night.

- Спасибо, спокойной ночи.

Clerk: Front desk.

- Стойка регистрации.

Martin: Hello. This is Martin Baum. The bathroom light in my room doesn’t work. Could you have somebody come up and take a look at it, please?

- Привет. Это Мартин Баум. Свет в моей ванной не работает. Не могли бы послать кого-нибудь взглянуть на него?

C.: Oh, of course, Mr. Baum. What room number was that, please?

- Конечно, мистер Баум. Какой у вас номер?

M.: Room 615.

- Номер 615.

C.: Okay, I’ll have a man up there in a minute.

- Хорошо, через минуту у вас будет человек.

M.: Fine. And another thing -I don’t seem to have a room service menu. Is there one?

- Замечательно. И еще - у меня в номере, по - моему, нет меню обслуживания номеров. У вас есть обслуживание?

C.: Yes, there is. We have 24-hour room service. I’m sorry about that. I’ll have a room service waiter bring you a menu up right away.

- Да, конечно. У нас круглосуточное обслуживание. Извините за неудобства. Официант по обслуживанию номеров принесет вам меню прямо сейчас.

M.: Thanks.

- Спасибо.

C.: If you need anything else, just let me know.

- Если вам понадобиться что=либо еще, просто дайте мне знать.

M.: I will. Good night.

- Хорошо, спокойной ночи.

C.: Good night.

- Спокойной ночи.

Word part of speech

Meaning

Example sentence

adjoining rooms noun

two hotel rooms with a door in the centre

If you want we can book your parents in an adjoining room.

amenities noun

local facilities such as stores and restaurants

We are located downtown, so we are close to all of the amenities.

attractions noun

things for tourists to see and do

The zoo is our city's most popular attraction for kids.

baggage noun

bags and suitcases packed with personal belongings

If you need help with your baggage we have a cart you can use.

Bed and Breakfast noun

a home that offers a place to stay and a place to eat

I can book you into a beautiful Bed and Breakfast on the lake.

bellboy noun

a staff member who helps guests with their luggage

The bellboy will take your bags to your room for you.

book verb

arrange to stay in a hotel

I can book your family in for the weekend of the seventh.

booked adj

full, no vacancies

I'm afraid the hotel is booked tonight.

brochures noun

small booklets that provide information on the local sites and attractions

Feel free to take some brochures to your room to look at.

check-in verb

go to the front desk to receive keys

You can check-in anytime after four o'clock.

check-out noun

return the keys and pay for the bill

Please return your parking pass when you check-out.

complimentary breakfast noun

free of charge

All of our rooms have complimentary soap, shampoo, and coffee.

cot, rollaway bed noun

a single bed on wheels that folds up

If you need an extra bed, we have cots available.

damage charge noun

money a guest owes for repairs to hotel property (when caused by violent or careless acts)

We will have to add a damage charge for the hole you put in the wall.

deposit noun

amount paid ahead of time to secure a reservation

You will not receive your deposit back if you cancel.

double bed noun

a bed large enough for two people

They are a family of four, so give them a room with two double beds.

floor noun

a level of the building

The swimming pool is on the main floor.

front desk, reception noun

the place where guests go to check in and out and to get information

Towels are available at the front desk.

guest noun

a person that is staying at the hotel

Our washrooms are for guests only.

hostel noun

a very inexpensive place for backbackers and travelers on a budget

In the hostel you probably won't get your own room.

hotel manager noun

person in charge at the hotel

I'll let you make your complaint to the hotel manager.

housekeeping, maid noun

staff members that clean the rooms and linen

Put a sign on the door if you want housekeeping to come in and change the sheets on the bed.

ice machine noun

a machine that automatically makes ice that guests can use to keep drinks cold

There is an ice machine by the elevator on all of the even numbered floors.

indoor pool noun

place for guests to swim inside the hotel

The heated indoor pool is open until 10 pm.

inn noun

another word for "hotel"

There's an inn on the other side of town that has a vacancy.

Jacuzzi, hot tub, whirl pool noun

a small hot pool for relaxation

Our honeymoon room has a personal hot tub.

king-size bed noun

extra large bed

A room with a king size bed costs an extra ten dollars a night.

kitchenette noun

a small fridge and cooking area

Your room has a kitchenette so you can prepare your own breakfasts and lunches.

late charge noun

a fee for staying past the check-out time

You will be charged a ten dollar late charge for checking out after 11 am.

linen noun

sheets, blankets, pillow cases

We will come in and change the linens while you are out of your room.

lobby noun

large open area at the front of the hotel

You can stand in the lobby and wait for your bus.

luggage cart noun

a device on wheels that guests can push their luggage on

Please return the luggage cart to the lobby when you are finshed with it.

maximum capacity noun

the most amount of people allowed

The maximum capacity in the hot tub is ten people.

motels noun

accommodations that are slightly cheaper than hotels

Our motel is very clean and is close to the beach.

noisy adj

loud

The guests next to you have complained that you are being too noisy.

parking pass noun

a piece of paper that guests display in the car window while in the hotel parking lot

Display this parking pass in your window to show that you are a hotel guest.

pay-per-view movie noun

extra charge for movies and special television features

If you order a pay-per-view movie, the charge will appear on your bill.

pillow case noun

the covering that goes over a pillow

Room 201 doesn't need their sheets changed, but they requested one new pillow case.

queen size bed noun

bed with plenty of space for two people (bigger than a double)

They have a queen size bed so the small child can eaily fit in the middle.

rate noun

cost of renting a room for a certain time period

Our rates change depending on the season.

reservation noun

a request to save a specific room for a future date

They say they made a reservation but it doesn't show on the computer.

room service noun

delivery of food or other services requested by guests

If you would like a bottle of wine, just call room service.

sauna noun

a hot room for relaxation, filled with steam

We don't recommend bringing young children into the sauna.

single bed noun

a bed for one person

The economy priced room includes one single bed.

sofa bed, pull-out couch noun

a bed built into a sofa or couch

The room contains a sofa bed so the room actually sleeps five.

towels noun

used to cover and dry the body after swimming or bathing

You can get your swimming pool towels at the front desk.

vacancy noun vacant adj

available rooms

We only have one vacancy left, and it is for a single room.

valet noun

staff that parks the guests' vehicles

If you leave your car keys with us, the valet will park your car underground.

vending machine noun

a machine that distributes snacks and beverages when you insert coins

The vending machine on the fifth floor has chocolate bars and chips.

view noun

a window that offers a nice image for guests

The room is more expensive because it has a spectacular view of the beach.

wake up call noun

a morning phone call from the front desk, acts as an alarm clock

What time would you like your wake up call?

weight room, workout room, gym noun

a room that guests can use for exercise and fitness

Our weight room has a stair climber and a stationary bicycle.

Receptionist:

Thanks for calling Quality Inn. Morine speaking.

Caller:

Hello. I'm interested in booking a room for the September long weekend.

Receptionist:

I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre.

Caller:

Oh, I didn't realize. Well what about the weekend after that?

Receptionist:

So... Friday the seventeenth?

Caller:

Yes. Friday and Saturday.

Receptionist:

It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then.

Caller:

Okay. Do you have any rooms with two double beds? We're a family of four.

Receptionist:

Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.

Caller:

That's reasonable. And do you have cots? One of my daughters might be bringing a friend.

Receptionist:

We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.

Caller:

Okay, but I'm not positive if she is coming. Can we pay when we arrive?

Receptionist:

Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.

Caller:

Great, I'll call you right back. I have to find my husband's credit card.

Receptionist:

Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open.

Receptionist:

Hi there. Are you checking out now?

Guest:

Yes, sorry. I know we're a few minutes late.

Receptionist:

That's no problem. It's always really busy at check out time anyway.

Guest:

Oh, really. The last hotel we stayed in charged us for a late check out.

Receptionist:

The hotel isn't booked this week, so it's not a problem. How was everything?

Guest:

The room was great. The beds were really comfortable, and we weren't expecting our own fridge.

Receptionist:

I'm glad you liked it.

Guest:

The kids were disappointed that the pool wasn't open this morning, though.

Receptionist:

I apologize for that. We can't get a cleaner in any earlier than 10 am.

Guest:

Well we had a nice swim last night anyhow.

Receptionist:

Will you be putting this on your credit card?

Guest:

No. I'll pay cash.

Receptionist:

OK. So the total comes to $123.67, including tax.

Guest:

I thought it was $115 even. That's what they said yesterday when we checked in.

Receptionist:

Yes, but there is an extra room charge on your bill.

Guest:

Oh, I forgot. My husband ordered a plate of nachos. Sorry.

Receptionist:

No problem. So...from $140, here's your change. Now, I'll just need to ask you for your room keys.