12. Correct the mistakes in the following sentences.

1. I want that he called me.

2. Could you tell him to call me?

3. I get him for you.

4. Hello. I’m John Smith speaking.

5. I’m sorry. The line busy.

6. Can I help to you?

7. Can I take a you message?

8. I’m sorry. He have a meeting.

9. I’ll put you back immediately.

10. He not here at the moment.

13. Complete the dialogues with the necessary phrases.

Dialogue 1

• _______________.

• Yes. May I speak to Mr. John Conners?

• _______________.

Dialogue 2

• He is busy t the moment. Can you ring back later?

• _______________.

• Yes, that’s perfect, thank you. Goodbye.

Dialogue 3

• _______________.

• Yes, who is calling?

• _______________.

• Good morning, Mr. Black. What can I do for you?

Dialogue 4

• _______________.

• Just a moment. I’ll find out if he is in.

• _______________.

• This is James Brown from Continental Equipment. I’d like some information.

14. Translate the sentences into English.

1. Вас к телефону.

2. Не вешайте трубку. Я Вас соединю.

3. Вы набрали неправильный номер.

4. Телефон занят. / Телефон свободен.

5. Повесьте трубку.

6. Могу я оговорить с господином Смитом?

7. Кто говорит?

8. В настоящий момент он отсутствует.

9. Позвоните, пожалуйста, позже.

10. Могу я оставить сообщение?

11. Вы можете меня соединить?

12. Хотите оставить сообщение?

13. Я не расслышал Ваше имя. Не могли бы Вы повторить?

14. Не могли бы Вы попросить ее перезвонить мне?

15. Хорошо, я отправлю ему сообщение.

15. In pairs, use the flowcharts to pratise telephone calls, incoming calls, taking and leaving messages.

1. Making phone calls
Hello, can / could I speak to [Derek Ritter]? (Hello, is it possible to speak to___?) (Hello, could you put me through to ___?) (Hello, could I have extension 123, please?)
W ho’s calling, please?	It’s [John Snow]. (My name is [John Snow].)
Just a moment, please, I’ll put you through. (One moment, please.) (Hold on, please.)
I’m sorry___ ___there’s no answer. Shall I try someone else? (His / her extension is on voicemail. Would you like o leave a message?)	You’re through now.
	Hello.	[Derek Ritter].
No, I’ll try again later.	Hello, is that [Mr. Ritter]?
Thank you for calling.	Speaking.
	Hello, [Mr. Ritter]. This is [John Snow] from [ABC Ltd]. (Hello, my name’s John Snow. I work for ABC Ltd.) What can I do for you?

2. Incoming calls
	Who’s calling, please?
	[Peter Moinor], form [ABC]. Can I speak to [Magda Angelis], please?
W ould you like to speak to someone else?	I’m afraid she / he is [away from her / his desk at the moment].	I’ll put you through.
Yes, OK – thanks.	If you give me you number, I’ll get her / him to call you.	Hello, [Mr. Moinor]. [Magda Angelis] here. I’m sorry, I can’t talk now. I’m [in a meeting / with a customer]. Can I call you back?
I’m putting you through to [Jen Elvin.]	Thanks – it’s___. And my name is___.	Of course, can you call me at (about)___? My number is___.
Thanks.	I’ll get her / him to call you.	Thanks, I’ll call you later.
	When will he / she be back / free?
	He / she won’t be back / free till___. He / she will be away from his / her desk for___.
	Thanks.
	Thanks for calling.

3. Phone messages
Hello, can I speak to [Mr Gitto], please?
I’m afraid he isn’t here at the moment.
Can I take a message? (Can I give him / her a message?)	Can I give him a message? (Could you give him a message?)
	Yes, of course.
Could you say that [Elena Roche] phoned? (Could you tell him that [Elena Roche] called?) (That’s R-O-C-H-E.) Did you get that?
Yes, I did.	No, I didn’t. (I didn’t catch your name.) (Could you say it again please?)
Could you ask him to call me back [before 5]? (Could you tell him I’ll call again after lunch?)
Y es, of course. I’ll tell him. (I’ll give him the message.)	Thanks, goodbye.