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Деловой английский язык часть 1.doc
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  1. Fill in the gaps using ask, say or tell.

  1. Could you _______ Peter to call me?

  2. Could you _______ him I’ll be late?

  3. Could you _______ I’m leaving now?

  4. Please _______ I’m very sorry.

  5. Please _______ her the good news.

  6. Please _______her to wait until tomorrow.

  7. Could you _______ her I’ll call back later?

  8. Could you _______ her to ring me back?

  9. Could you _______ him for the prices?

  1. Read and match the caller’s questions with the replies.

  1. Good morning, can I speak to Brenda, please?

  1. At about 3.30.

  1. Can I speak to Mrs. Opres, please?

  1. I’m sorry, but I’m in meeting at the moment. Could you possibly call back in about half an hour?

  1. Do you have her e-mail address?

  1. No, I’m afraid he’s out with some customers.

  1. When do you expect him back?

  1. I’m sorry, I don’t know when the meeting’s going to finish. Can I ask her to call you?

  1. Could you transfer me?

  1. I think you are through to the wrong extension.

  1. Do you know when she’ll be free?

  1. She’s out of the office today. Do you have her mobile number?

  1. Do you know how I can contact Jane?

  1. I’m afraid she’s in a meeting at the moment.

  1. Hello, is Dave there?

  1. It’s jane.c@lrc.com.

  1. Put this dialogue in the right order. Then 70ractice with the partner.

  1. Don Roger, that’s R-O-G-E-R.

  2. Hello. Is that Petra?

  3. Can I take a message?

  4. She’s at lunch at the moment.

  5. Yes, please.

  6. I’ll tell her.

  7. Sorry, I didn’t catch your name.

  8. Could you tell her that Don Roger called?

  9. No, I’m afraid it isn’t.

  10. Thank you, Mr. Roger.

  1. Read the dialogues and fill in the message pad.

Call 1

  • Can I speak to Andrew?

  • I’m afraid he isn’t here at the moment. Can I take a message?

  • Thank you. Could you tell him that Jan called?

  • Does he have your number?

  • I’m on my mobile – the number is 793172. I’m returning his call.

  • Sorry, I didn’t catch your name.

  • It’s Jan, Jan Peto – that’s P-E-T-O.

  • I’ll give him the message.

Call 2

  • Hello.

  • Is that Tina Lantos?

  • No, this is Emma Ford speaking. Can I help you?

  • Yes, do you know when Tina will be in?

  • Well, she should be in later this afternoon. Can I give her a message?

  • Thank you. Could you ask her to call ASK’s Controller on 3245 – as soon as she gets in.

  • Yes, of course. Could you give me the number again?

  • Yes, it’s 3245. OK?

  • Yes, I’ll ask her to call when she gets in.

  • Thanks, bye.

  • Bye.

Call 1 / Call 2

PHONE MESSAGE

Message for

Caller’s name

Company

Phone number

Please ring back

Will call again

Return your call

Urgent

Message

Date

Time

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