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Деловой английский язык часть 1.doc
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  1. Read the dialogues and translate them. Play out one of the dialogues.

Dialogue 1

  • Hello, can I speak to Mr. Semler, please?

  • Speaking.

  • Hello, this is Manuel Postigo from DRK. I’m calling about the conference next week. Is it possible to send me some more information?

  • Yes, of course. Could you give me your address, please?

  • It’s postigo_h@drk.com.

  • Could you repeat that please?

Dialogue 2

  • Hello.

  • Hello, is that Mr. Druper?

  • Speaking.

  • Oh, hello. Richard Peace here. Could you tell me something about the conference?

  • Yes, of course, Richard. What would you like to know?

Dialogue 3

  • Is that Pete?

  • No, this Hans.

  • Hello, Hans. It’s Lydia Booker here.

  • Hi.

  • I’m calling about the conference.

Dialogue 4

  • Can I speak to Pete Karob, please?

  • Who’s calling?

  • Rosa Kleeb.

  • Is that K-L-E-E-B?

  • Yes, that’s right.

  • I’m sorry, his extension is on voicemail. Would you like to leave a message?

  • No, I’ll try again later.

  • Thank you for calling.

Dialogue 5

  • Hello, is that Mr. Waltanen?

  • You’re through to the wrong extension. Who do you want?

  • Mr. Waltanen.

  • You need extension 417. Hold on – I’ll transfer you.

Dialogue 6

  • Hello, Janet.

  • Oh, hello, Fabio. I’m afraid I can’t talk now. I’m in a meeting. Can I call you back?

  • Of course. I’ll be in the office until quarter past four.

  • Fine. I’ll call you later.

Dialogue 7

  • Hello, Roger.

  • Is Magda back from holiday?

  • No, I’m afraid she’s away for two more days. Can she call you when she gets back?

  • Thanks. I’ll be here until the end of the week.

Dialogue 8

  • Mrs. Rill’s number is on voicemail. Would you like to leave a message or would you speak to someone else?

  • Does she have an assistant?

  • Hold on – I’ll find out.

Dialogue 9

  • Could you give Ali a message, please?

  • Yes, of course.

  • Could you ask him to call Fernando Robles – that’s R-O-B-L-E-S – on 223987? I’ll be at that number until five o’clock.

  • Sure, I’ll give him the message.

  • Thanks. Bye.

Dialogue 10

  • Can I leave a message for Bruno?

  • Yes, of course. Go ahead.

  • Please tell him that Jan Nagel from Atco called, and that I’ll call again tomorrow morning.

Dialogue 11

  • Hi. Is Hamid Kumal there?

  • No, I’m afraid he’s not at his desk. Can I take a message?

  • Thanks, Could you say that Elena Roche called. Could you ask him to call me back before six?

Dialogue 12

  • I’m afraid Mr. Kumal isn’t here at the moment. Can I take a message?

  • Yes, I wanted to check he received my message. I sent him an e-mail and I left a voicemail on his mobile.

  • Sorry, I didn’t catch your name.

  • It’s Svensson. S-V-E-N-S-S-O-N.

  • Thank you Mr. Svensson. I’ll tell him.

  1. Read the American telephone alphabet. Then 67ractice spelling your name and the name of your company using a telephone alphabet.

THE AMERICN ALPHABET

A for Able

J for Jig

S for Sugar

B for Baker

K for King

T for Tare

C for Charlie

L for Love

U for Uncle

D for Dog

M for Mike

V for Victor

E for Easy

N for Nan

W for William

F for Fox

O for Oboe

X for X-ray

G for George

P for Peter

Y for Yoke

H for How

Q for Queen

Z for Zebra

I for Item

R for Roger

Study spelling an e-mail address. Practise spelling your e-mail address or your company’s e-mail address.

Spelling an e-mail address:

Winkelh@kln.com=w-i-n-k-e-l-h-at-k-l-n-dot-com

winkelh@kln/sales.com=w-i-n-k-e-l-h-at-k-l-n-forward-slash-sales-dot.com

winkelh@kln-europe.com=w-i-n-k-e-l-h-at-k-l-n-dash-europe-dot-com