Language

Simplicity Keep your language simple and clear. Take your time and use short words and sentences that you are comfortable with – there is no point complicating a difficult task with difficult language.

Clarity Don’t be afraid to ask questions if there is anything you don’t understand. It is vital to avoid any misunderstandings that might jeopardise the success of your negotiation.

Contents module 1. Fundamentals of banking

1.1. BANKING

Text 1. Money and Banking…………………………………………...4

Text 2. Types of Banks………………………………………….…....10

Text 3. Bank Structure …………………………………..……….......14

Text 4. Banking Services ……………………………...……………..18

Text 5. Bank Accounts…………………………………………….....23

1.2. INTERNATIONAL BANKING

Text 1. Foreign Exchange…………………………….………….…..27

Text 2. The Procedure of Lending Money……………………….…..33

Text 3. Remitting the Money…………………………………….…..39

Text 4. Stock Exchange…………………………………………..…..42

Text 5. Securities Trading……………………………………….…...46

Text 6. Letter of Credit (L/C).....................................................….….49

Text 7. Letters of Credit: Variations………………………………....56

Module 2. Fundamentals of management

2.1. FUNDAMENTALS OF PERSONNEL MANAGEMENT

Text 1. Basic Schools of Management………………………….……64

Text 2. The Organizational Environment…………………………....70

Text 3. The Manager’s Role………………………………………....75

Text 4. Management Functions……………………………………....81

Text 5. What Managers Really Do…………………………………...87

Text 6. Goal-Setting…………………………………………..……...93

Text 7. Decision-Making……………………………………………..98

Text 8. Personnel Management………………………………….......103

2.2. PAYMENT AND PRINCIPLES OF MOTIVATION

Text 1. The Stages in a Person’s Career……………………….…….110

Text 2. Motivation and Incentive Plans……………………….……..115

Text 3. Performance Appraisal……………………………..….....….121

Text 4. Payment…………………………………………………..….127

Text 5. Communication…………………………………….….…….134

Text 6. Conflicts………………………………………………..…....140

Text 7. How to Be a Great Manager………………………………...145

TEXTS FOR SUPPLEMENTARY READING………….151

Навчальне видання

АКМАЛДІНОВА Олександра Миколаївна

АБСАЛЯМОВА Яна Вадимівна

БАЛАЦЬКА Наталія Іванівна

СИДОРЕНКО Зоя Юріївна

ВАКУЛЕНКО Тетяна Олександрівна

FUNDAMENTALS OF

BANKING AND MANAGEMENT

Навчальний посібник

Видання 2, доповнене і виправлене

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