Grammar

LANGUAGE BOX

Job requirements

We can describe essential requirements for particular jobs in the following ways:

• IT managers have to take responsibility for budgets.

• You must have a diploma in computing.

• You must have worked for at least two years in systems analysis.

• Experience with mainframes is critical/essential.

• You need to be able to empathise with the person at the other end of the phone.

We can describe desirable requirements like this:

• You should have an interest in technology.

• You should be physically fit.

We can describe things which are not requirements like this:

• You don't need to have a degree in computing science.

IT Manager

IT Help Desk Support

• Must have Extensive experience in similar role

• Degree in Computer Science

• Proven track record in Oracle IDM or RDBMS 11g or above

• Experience in Managing large Operation team

• Exceptional communications both written and oral

• Exceptional stakeholder management skills and experience

• Experience of working with vendors / service partners/ development

• Experience with problem & incident management

• Demonstrated history of achievement, and getting the job done

• Minimum of 1 year of Help Desk experience. 3+ years preferred.

• Ability to deliver quality customer service through both phone and face-to-face interactions.

• Excellent follow through and communication skills taking ownership of problems

• Great service attitude even under pressure.

• Experience using a ticketing system and providing excellent service delivery.

• Ability to manage multiple projects and tasks at once.

• Ability to diagnose and resolve hardware and software problems.

• Solid knowledge of PC Operating Systems (Both Windows 7, MAC OSX required).

• Previous experience integrating Apple PCs into a Windows server environment.

Network Support Engineer

Systems analyst

• Hands-on experience of implementation and support of routers, switches, firewalls

• Experience of hardware implementation and testing

• Excellent customer-facing skills

• Highly self-motivated and keen to learn new technical skills

• Ability to work both alone and as part of a small, dedicated team

Preference will be given to candidates with the following desirable attributes:

• Cisco CCNA certification

• Any further networking experience (routing, switching, security, VPN, IPT, Unified Comms)

• Vendor-specific experience in Cisco, Juniper, Checkpoint, Nortel, Watchguard, Palo Alto

• Any Microsoft Server skills, particularly in Exchange, Active Directory or DNS administration

• Experience of supporting customer WANs and working with WAN providers

• Strong analytical skills

• Customer relationship experience

• Proven ability in software implementation projects and the software development lifecycle

• Excellent written and verbal communication skills

• An ability to explain complex technical concepts to non-experts

• Knowledge of Electricity, Gas or Water utilities

• Configuration experience on ERP systems

• A relevant tertiary qualification

An understanding of project management and business analysis principles would also be advantageous.

Although predominantly based in London, a significant amount of domestic and international travel should be anticipated.

This position provides an exciting opportunity for an enthusiastic and self-motivated person to prove themselves in our dynamic and fast paced global business