- •The Organizational Culture that Exists Within Google
- •Look through the sentences and decide which of them are True (t) or False (f).
- •Choose the best answer to complete the following sentences.
- •Use definitions and clues below to find words from the text.
- •Fill in the gaps using the words from the text.
- •Put the verbs in brackets into the correct form. Use Present Simple or Present Continuous.
- •How face-to-face communication helps at work
- •Look through the sentences and decide which of them are True (t) or False (f).
- •Choose the best answer to complete the following sentences.
- •Match the words from the left column with their definitions from the right.
- •Fill in the gaps using the words from the text.
- •Underline the correct answer from the words in bold.
- •The Importance of Communication in Customer Service
- •Look through the sentences and decide which of them are True (t), False (f).
- •Choose the best answer to complete the following sentences.
- •Match the words from the left column with their definitions from the right.
- •Fill in the gaps using the word-combinations from the text.
- •Find and correct the mistakes in the sentences below.
- •Business Report Format
- •Look through the sentences and decide which of them are True(t), or False (f).
- •Choose the best answer to complete the following sentences.
- •Match the words from the left column with their definitions from the right.
- •Fill in the gaps using the word-combinations from the text.
- •Put the verbs in the following sentences into the correct form to make sentences with Past Simple.
Look through the sentences and decide which of them are True (t) or False (f).
Telephone and computer make communication fatser, but they can`t provide the warmth and emotion of face-to-face communication.
There is nothing that motivates someone less than seeing their boss go and say “thank you” to them in front of everyone.
People like the boss who said “thank you” to everyone personally.
The reader or listener may think you don`t care and that's why you avoid meeting them in person to discuss the issue.
The team shares the task given by e-mail properly and they perform the work on time.
Nonverbal communication means nothing in business.
An apology mail is not enough in a situation when you failed the performing a task for the client.
It's necessary to remember that 55 per cent of meaning in a communication comes from facial and body language, and 38 per cent comes from vocal inflection, and seven per cent – from the words themselves.
To resolve a conflict over email or a phone call is sometimes a very good idea.
Your style of communication says a lot about you as a specialist.
Choose the best answer to complete the following sentences.
_______ made the interaction very simple.
telephones
technology
Face-to-face communication provides _______.
effectiveness
emotions and cordiality
In many situations _______ is the only means to interact.
face-to-face gathering
e-mail communication
Express yourself – _______ yourcolleagues’ cabinet and congratulate them on the successful report or the recent presentation.
call to
go to
When the boss appreciates his employees he tries to _______.
avoid communication
express personal “thanks”
A listener or a reader can_______ the information via Internet or telephone.
wrongly perceive
better understand
_______help individuals understand the importance of a task and the need to complete it on time.
nonverbal communication
personal presence
The best way to apologize in business is to _______.
visit the client`s office
write an apologetic e-mail
_______ are ordinary in most organisations.
conflicts at work
workplace discussions
People are always _______ of others without noticing it.
under control
under careful inspection
Match the words from the left column with their definitions from the right.
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