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Inquiry letter sample

NIPI-OIL

The sales manager, Lebedeva Street,

Harper & Grant Ltd., Tomsk

Great West Road,

London, W. 25

5th March, 2008

Dear Sir/Madame,

We are a Russian company who is interested in the oil sector in your country.

We have knowledge that your company is working in that sector and we are wondering whether we will be able to do business together.

We are interested in the new pumps advertised by you in the current number of the “Chemical Industry” magazine (issue №23, page 18), and we should like some more information.

As we would like to import pumps from your country, we’d like to know what exactly the type of pumps you sell (type, power, size, value, advantages, disadvantages, etc.).

Besides, we would like to know if your company has got previous experience in exporting pumps, if there are any restrictions to import pumps from your country (license, permits, quantitative restrictions, etc.) and what the transport your company usually uses.

If you have any doubt, do not hesitate to contact us in order to solve the problems. We speak Russian and English.

We should be grateful to receive a prompt reply as we are in the process of replacing our pumps throughout the firm.

Yours faithfully,

Julia Afanasyeva

NIPI-OIL

Appendix 2

Letter of complaint

Your Address

Your City, State, Zip Code

(Your e-mail if sending via e-mail)

Date

Name of Contact Person (if available)

Title (if available)

Company Name

Consumer Complaint Division (if you have no specific contact)

Street Address

City, State, Zip Code

Dear (Contact Person or Organization Name):

Re: (account number, if applicable)

On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location, date and other important details of the transaction).

Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).

To resolve the problem, I would appreciate your (state the specific action you want—money back, charge card credit, repair, exchange, etc.) Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).

I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).

Sincerely,

Your name

Enclosure(s)

UNIT 10

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