II. Writing

Choose the correct item.

Up until 1900, fishermen caught around 150,000 salmon a year in the Rhine, by 1920, that number had dropped to 30,000. Six years (1).....the last few fish in the river were wiped out completely. This ecological disaster occurred when toxic pesticides (2).....into the river from a burning chemical factory in Switzerland.

Almost immediately, however, ecological (3) ..... along with the International Commission for the Protection of the Rhine, started the Salmon 2,000 programme. Th (4).....was to make the river clean enough for (5).....types of fish to live in once more.

Today, their task is almost complete and (6).....laws prohibit the dumping of waste into the river. Moreover, thousands of young salmon will be released there to encourage the redevelopment of the Rhine's fishing industry. In fact, it is hoped that by the end this century, there will be up to 2,000 salmon living and breeding there.

1	A before	B ago	C then
2	A poured	B jumped	C felt
3	A members	B groups	C people
4	A reason	B want	C aim
5	A none	B every	C all
6	A new	B recent	C first

Голова предметної комісії ______________________________О.А.Бондаренко

Екзаменатори ________________________О.А. Бондаренко

________________________ С.В.Барцева

________________________ Л.В. Замула

________________________ І.М. Плєшкова

________________________ В.І. Бова

________________________ Л.М. Клант

________________________ О.В. Лебедь

Міністерство освіти і науки України

Державний вищий навчальний заклад

«Дніпропетровський транспортно-економічний коледж»

Іноземна мова

Examination Card #20

I. Reading

Read the text given below. Decide if each statements (1-6) are T (true) or F (false).

DON'T ACCEPT BAD SERVICE: HOW TO COMPLAIN

Be polite

Don't shout! Becoming angry or emotional won't help you. Keep calm, speak slowly but firmly and make it clear that you won't go away until someone listens to you.

Go to the top

Shouting at the shop assistant is not a good idea. Go straight to the top and ask to speak to the manager.

Know what you want

The law says that if the goods are not working properly or are broken, you should get your money back.

Go public

Choose a time when the shop is busy and make your complaint in front of other people. The last thing the shop wants is a bad name.

Collect information

Take photos of damaged goods. Keep all receipts and guarantees, and make copies of any letters you have sent or received.

Set time limits

Seven days is long enough for the shop to reply to a letter of complaint, so don't wait too long before you make a further complaint.

Use the system

Often just saying you will contact your local Trading Standards Authority is enough to make shop owners do something.

Be reasonable

If you ask for a fair amount of money, you are more likely to get it than if you ask for too much.

1. Being angry and emotional makes you weak.

2. If you speak loudly, your complaint will be heard clearly.

3. You never get money back for broken goods.

4. It is a good idea to complain when other customers can hear you.

5. Keep copies of all the letters you have sent to the shop.

6. If the shop does not reply to your letter in seven days, you should complain again.

II Writing

Choose the correct item to complete the sentence.

1. The ..... erupted, destroying the nearby villages.

□ A earthquake □ B volcano □ C explosion

2. The children were looking at.....in the mirror.

□ A itself □ B himself □ C themselves

3. He ..... on his family for help whenever he had problems.

□ A joined □ B involved □ C depended

4. No one knew the spy's ..... as he was carrying a false passport.

□ A identity □ B mission □ C experience

5. The fire quickly.....to the nearby buildings.

□ A pulled □ B sank DC dragged

6. Quick.....had to be taken to avoid further damage.

□ A charge □ B action □ C significance

Голова предметної комісії ______________________________О.А.Бондаренко

Екзаменатори ________________________О.А. Бондаренко

________________________ С.В.Барцева

________________________ Л.В. Замула

________________________ І.М. Плєшкова

________________________ В.І. Бова

________________________ Л.М. Клант

________________________ О.В. Лебедь

Міністерство освіти і науки України

Державний вищий навчальний заклад

«Дніпропетровський транспортно-економічний коледж»

Іноземна мова

Examination Card #21