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1.Mr Lisowski phones EcoOffice about problems with his equipment. Complete the call which the words and phrases below.

back • Can I speak to • get back to you • Hold • How can • Just a moment. • ring • speaking still there • through

Alan Sales department. Alan Kirk …

Lech Lisowski Hello. Lech Lisowski, LL Boxes, Poland. … Ms Browne, please?

Alan I’m sorry, Ms Browne’s in another office today. … the line, please, and I’ll put you … .

***

Claire Good morning, Mr Lisowski. Nice to hear from you. … I help you?

Lech Lisowski Well, the laptop adapters you sent don’t fit our laptops.

Claire Hmm. That’s strange. I’ll get your order and then I’ll call you … .

***

Claire Mr Lisowski? Claire Browne here. I’ve got your order in front of me. Can you look at the plug on the adapter – the part that goes into the laptop. There’s a number there. Can you read it out to me, please?

Lech Lisowski … . I’ll have to put the phone down to check.

***

Lech Lisowski Hello, Ms Browne. Are you … ? The number is LTA 50.

Claire Oh, that explains it. We’ve sent you the wrong model. I’m really very sorry. Can I give you a … later to confirm that we have the correct items in stock?

Lech Lisowski Yes. Thank you very much, Ms Browne. Goodbye.

Claire Goodbye, Mr Lisowski. I’ll … as soon as possible.

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