- •Content
- •Introduction
- •General information of sb of jsc «Sberbank»
- •1.1. History sb of jsc Sberbank
- •Bank operations provided to sb of jsc «Sberbank»
- •1.3. Governing bodies of sb of jsc «Sberbank»
- •1.4. Awards of sb of jsc «Sberbank»
- •2. Analysis of financial results of sb of jsc «Sberbank»
- •2.1. The analysis of the balance sheet on ifrs (See the appendix 2)
- •2.2. Analysis of the profit and loss report
- •2.3. Risk analysis
- •2.4. Financing of corporate clients of sb of jsc «Sberbank»
- •3. Practice in Department of Marketing and pr of sb of jsc «Sberbank»
- •Structure of Department
- •Marketing communications in structure of Bank
- •The consumer – our target audience
- •Оrder of polygraphs
- •Control customer service quality control Researches of satisfaction of clients with quality of service
- •Improvement development of the plan of measures on service improvement of quality
- •Image strengthening of image of the Bank providing high-quality service to the clients
- •3.1. Recommendations in the course of work practice in sb of jsc «Sberbank»
- •Conclusion
- •The list of the used sources
- •General shareholder meeting
- •Board of directors
Bank operations provided to sb of jsc «Sberbank»
The bank carries out the following types of bank operations:
• Reception of deposits, opening and maintaining bank accounts of legal entities and individuals
• Opening and maintaining correspondent accounts of banks and organizations
• Opening and maintaining metal accounts of natural and legal entities
• Cash operations: receiving and delivery of cash
• Translated operations
• Registration operations
• Bank loan operations
• Organization of exchange operations with foreign currency
• Collection of banknotes, coins
• Opening and confirmation of the letter of credit
• Issue of bank guarantees
1.3. Governing bodies of sb of jsc «Sberbank»
Bodies of bank are:
• the supreme body – General shareholder meeting;
• governing body – Board of directors;
• executive body – Board;
• control body – service of internal audit.
General shareholder meeting is the supreme body of management of Sberbank. At general shareholder meeting decisions on the main questions of activity of bank are made.
Questions of definition of priority activities of bank, appointment of board members and the early termination of their powers, questions of convocation and preparation of General shareholder meetings, recommendations about the size of dividends about actions, periodic hearing of reports of the President, Chairman of the board on activity of bank and other questions are within the competence of Board of directors
The board is collegiate executive body of management. The board discusses previously all questions which are subject to consideration by General shareholder meeting and the Supervisory board of bank, defines policy of bank in the sphere of risk management and other spheres of activity, discusses reports of heads of divisions of central office of bank.
The service of internal audit carries out a preliminary estimate of candidates for auditors of bank, prepares recommendations to board of directors at the choice of audit organization for the statement at general shareholder meeting, develops recommendations about the draft agreement, concluded with the auditor, considers the conclusions of the auditor.
Organizational structure of corporate management of SB of JSC Sberbank (See the appendix 1)
Departments of bank
• The department on retail crediting provides realization of policy of bank in the field of crediting of natural persons.
• The department of questions of human resource management provides realization of Strategy of development of bank regarding human resource management.
• The department on processes and technologies provides realization of Strategy of development of bank regarding development of processes and technologies.
• The department on corporate business provides realization of Strategy of development of bank regarding service of corporate clients (the biggest, big, average corporate customers and the enterprises small and microbusiness), etc.