1. 1,2,3

2. 1 And 2 only

3. 2 And 3 only

4. 1 And 3 only

6. Interviewing questions should better:

1. be yes/no questions

2. ask the people how they would enhance the product

3. ask people to compare the product to something

4. else instead of evaluating on an absolute scale be as open-ended as possible

Part III

1. Which of the following describes the most appropriate using of the Visibility of system status in heuristic evaluation?

1. Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.

2. Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

3. The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

4. Make objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

2. Which of the following describes the most appropriate using of the Match between system and the real world in heuristic evaluation?

1. The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

2. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

3. Accelerators (i.e., shortcuts)-- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

4. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

3. Which of the following describes the most appropriate using of the User control and freedom in heuristic evaluation?

1. Make objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

2. The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

3. Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

4. Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.

4. Which of the following describes the most appropriate using of the Consistency and standards in heuristic evaluation?

1. Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.

2. Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

3. Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large

4. Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

5. Which of the following describes the most appropriate using of the Error prevention in heuristic evaluation?

1. Even better than good error messages is a careful design which prevents a problem from occurring in the first place.

2. Make objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

3. The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

4. Not all above

6. Which of the following describes the most appropriate using of the Recognition rather than recall in heuristic evaluation?

1. Even better than good error messages is a careful design which prevents a problem from occurring in the first place.

2. Make objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

3. The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.

4. Not all above

7. Which of the following describes the most appropriate using of the Flexibility and efficiency of use in heuristic evaluation?

1. Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

2. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

3. Accelerators (i.e., shortcuts)-- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

4. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

8. Which of the following describes the most appropriate using of the Aesthetic and minimalist design in heuristic evaluation?

1. Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

2. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

3. Accelerators (i.e., shortcuts)-- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

4. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

9. Which of the following describes the most appropriate using of the Help users recognize, diagnose, and recover from errors in heuristic evaluation?

1. Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

2. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

3. Accelerators (i.e., shortcuts)-- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

4. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

10. Which of the following describes the most appropriate using of the Help and documentation in heuristic evaluation?

1. Even better than good error messages is a careful design which prevents a problem from occurring in the first place.

2. Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large

3. Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

4. Not all above

11. Give the abbreviation to HCI?

1. Human Common Interaction

2. Human Computer Interaction

3. Human Computer Interface

4. Human Common Interface

12. Which of the following instruments are included Storyboarding Tools?

1. Power Point

2. Flash/Director

3. HTML

1. Not all above

2. I, II and III

3. I and II only

4. III only

13. Three basic components for the usability testing?

1. participants, design, tester

2. human, computer, design

3. participant, computer, design

4. developer, tester, computer

14. Which of the following true about Rapid Prototyping?

1. They make it possible to try out ideas very early

2. They engage end users--managers and customers

3. They make it possible to increase productivity

1. I, II and III

2. I and II only

3. I and III only

4. II only

15. Who is developed term of Heuristic Evaluation?

1. Jacob Nielsen

2. Joseph Nielsen

3. John Nielsen

4. Jeremy Nielsen

16. Important tool to understand people’s needs, goals and values.

1. Design

2. Requirements

3. Interviewing

4. Planning

17. What are the attributes of good User Interface Design?

1. Easy to recover from error

2. People perform real tasks well

1. I and II

2. I only

3. II only

4. None all above

18. Human–computer interaction (HCI) is the study of interaction between people (users) and ______

1. Developer

2. Program

3. Computer

4. Client

19. A basic goal of HCI is to improve the interactions between users and computers by making computers more ________ and receptive to the user's needs.

1. User Interface

2. Usability

3. Usability engineering

4. Human-computer interaction

20. How many phases have in Heuristic Evaluation?

1. 10

2. 7

3. 4

4. 6

21. Which of the following statements describes Pre-evaluation training phases of HE?

1. Give evaluators needed domain knowledge and information on the scenario.

2. Review with design team.

3. Determine how severe each problem is (priority). Can do first individually and the as a group.

4. Individuals evaluate and then aggregate results.

22. Which of the following statements describes Evaluation phases of HE?

1. Give evaluators needed domain knowledge and information on the scenario.

2. Review with design team.

3. Determine how severe each problem is (priority). Can do first individually and the as a group.

4. Individuals evaluate and then aggregate results.

23. Which of the following statements describes Severity rating phases of HE?

1. Give evaluators needed domain knowledge and information on the scenario.

2. Review with design team.

3. Determine how severe each problem is (priority). Can do first individually and the as a group.

4. Individuals evaluate and then aggregate results.

24. Which of the following statements describes Debriefing phases of HE?

1. Give evaluators needed domain knowledge and information on the scenario.

2. Review with design team.

3. Determine how severe each problem is (priority). Can do first individually and the as a group.

4. Individuals evaluate and then aggregate results.

25. What type of question should answer Frequency evaluators in HE?

1. Easy or difficult for the user to overcome?

2. Is it a problem that is one-time or will they be repeatedly bothered by it?

3. How many users (of what type—new, causal, experienced are likely to experience the problem?

4. None all above

26. What type of question should answer Impact evaluators in HE?

1. Easy or difficult for the user to overcome?

2. Is it a problem that is one-time or will they be repeatedly bothered by it?

3. How many users (of what type—new, causal, experienced are likely to experience the problem?

4. None all above

27. What type of question should answer Persistence evaluators in HE?

1. Easy or difficult for the user to overcome?

2. Is it a problem that is one-time or will they be repeatedly bothered by it?

3. How many users (of what type—new, causal, experienced are likely to experience the problem?

4. None all above

28. How many types of rating used in Nielsen’s ratings?

1. 5

2. 4

3. 7

4. 6

Task3: 30 multiple-choice questions for the material from the lectures

1. What is a strategy for efficiently dealing with things that are hard to predict?

1. Prototyping

2. Good design

3. Oz technique

4. Simulated annealing

2. What do prototypes prototype?

1. Feel, implementation, role

2. All types of possible use of application

3. Feel, development process, role

4. Analysis, development, testing

3. Choose the rights of a prototype (several answers are possible):

1. Should not be required to be complete

2. Should be easy to change

3. Gets to retire

4. Should not be required to be understandable

4. Women, who developed first compiler, which made computer more available and easier to use: