I. Reserving the room

(London. Victorov enters the "Savoy" Hotel and goes over to the receptionist.)

V: Good morning. I'd like to have a single room with a bath.

C: Have you made a reservation, sir?

V: Yes, I have. My name is Victorov. I sent you a telegram booking a single room.

C: I'm sorry, 1 didn't quite catch your name...

V: (Spells his name.) Victorov. V-i-c-t-o-r-o-v.

C: Oh, Victorov. Here you are, sir. Room number fifty-two.

V: Is it a front room looking over the street or is it at the back?

C: It's a front room.

V: I'd have preferred one at the back. It's generally much quieter there.

C: Oh, you will find this room perfectly quiet. It looks out on a quiet little square.

V: All right. What do you charge a-night for this room?

C: Three pounds, including breakfast... May I ask you how many days you are planning to stay with us?

V: I expect to stay at least a week, most probably until the twenty-fifth.

C: Very good, sir. Would you mind letting us know the day before you leave the hotel. We can then have your bill ready for you.

V: I'll be sure to let you know...

C: (To bell-boy) Please, show Mr. Victorov up to room fifty-two.

B: Please come this way, sir. (In the room) This is your room, sir.

V: (Looking round the room) Oh, this'll do very well. What a fine view!

B: Yes, sir. It's one of the best rooms in the hotel.

V: Where's the bath?

B: That door on your left.

V: That's nice.

B: Is there anything else, sir?

V: Whom can I ask to wake me up in the morning?

B: If you phone for room-service, sir, they will help you. They will give you a ring in the morning at the time you want.

II

B.: Good morning. I'd like to check in.

Reception Clerk.: Do you have a reservation with us?

B.: Yes, I do. I made a reservation by phone last night.

R.C.: Your name, please?

B.: Brian Mitchell from San Francisco.

R.C.: Would you spell your name, please?

B.: M as in "Marry", I as in "Isaak", T as in "Tommy", C as in "Charley", H as in "Harry", E as in "Edward", double L as in "Lucy".

R.C.: Okay. Let me see. You have a reservation for single room. Is that correct?

B.: Perfectly correct.

R.C.: Have you already decided how many nights to stay?

B.: At least until Wednesday. But I may stay longer than that. When should I inform you about it?

R.C.: Let us know about your decision Tuesday night. You can give us a ring until 11 pm.

B.: All right. What's the price of the room?

R.C.: 75 dollars per night. Please, fill out the registration card. Print your name and home address.

B.: Should I sign my name?

R.C.: Put your signature right here. Okay, will you pay cash or by credit card?

B.: By credit card. Do you need it right now?

R.C.: You can give me your credit card before cheсking out.

B.: By the way, what's the checking out time?

R.C.: One o'clock in the afternoon.

B.: Thank you. I have some additional questions.

R.C.: I'll be glad to answer them.

B.: What about room service?

R.C.: Room service is available from 6 am to 10 pm. You can dial your order from the telephone in your room.

B.: Where is your restaurant?

R.C.: The restaurant is on the 25th floor. We also have a coffee shop. It's right here in the lobby.

B.: Thank you for the information.

R.C.: You are welcome. A bellboy will help you with your luggage. Your room is number 1215. Enjoy your stay.

III

Operator: Hotel Regent. Good morning. Can I help you?

Caller: Yes, I'd like to book a room for next week.

Operator: Hold the line, please, and I'll put you through to Advance Reservations.

Knudsen: Advance Reservations. Can I help you?

Caller: Yes, I'd like to book a twin-bedded room from the afternoon of the 21st August to the morning of the 27th.

Knudsen: Yes, we have a twin-bedded room available for those dates. The rate is 390 crowns per night, including continental breakfast.

Caller: That will be fine.

IV

Brewster: Good evening. My name is Brewster. There’s a booking in my name. A single room three nights.

Receptionist: I’m awfully sorry, Mr Brewster, but we’ve let the room to someone else and there are no others available.

Brewster: What do you mean, we’ve let the room? I made the booking weeks ago.

I know, sir, but you should have checked in before six this evening. It’s nearly ten now. There’s a six p.m. release on all our rooms. It was in the letter of confirmation.

Brewster: That’s very pleasant. Isn’t it? My plane was four hours late. And now you tell me that you’ve let my room.

Receptionist: I’m terribly sorry, but that is the situation. Let me see if I can book you another room in a nearby hotel, and we’ll arrange the transfer.

Brewster: I think it’s the least you can do. Well, all right, go ahead. I’ve got to sleep anywhere.

Receptionist: Good. Please take a seat and I’ll soon have something arranged for you.

V

Brown: Good morning. I'd like to cheek out. The name's Brown, Sara Brown. Room 201.

Cashier: Just a moment, Ms Brown, and I'll prepare your bill... Here you are, then. That's the total amount payable at the bottom there.

Brown: I can't believe it I'm sure that's too much. Perhaps there's a mistake. Could you go through it with me?

Cashier: Yes, of course. It's an itemized bill, as you can see. Here is a mistake, we'll soon discover it. A-P-T-S stands for Apartments. That's the basic room rate. You've been here since Sunday. That makes five nights and the Apartments charge is repeated five times. So that's OK. These charges here are for meals and drinks that you signed for.

Brawn: Yes. They look all right. I ate in the restaurant four times in all and I had a few drinks from the poolside bar. But what's this T-E-L S-T-D? That’s a lot of money.

Cashier: That stands for Telephone, Subscriber Trunk Dialing. That's for long distance calls that you make yourself, without the help of an operator.

Brown: Yes, but I've only been here for five days and I've only spent a little time on the phone.

Cashier: Have you made any international calls, Ms Brown? They're rather expensive.

Brown: Well, yes, I phoned London twice and I rang a friend in Seattle the day before yesterday. But they were all short calls, two or three minutes at the most.

Cashier: Well, I'll check the meter reading for you, if you like.

Brown: Yes, that's a good idea....

Cashier:... No, there's no mistake. 5218 units at 5 pesos. That's 2640 pesos.

Brown: I didn't know it was so expensive to make calls from here. I wanted to pay the bill in cash but I haven't got enough on me. Will traveller's cheques be all right?

Cashier: Yes, of course.

5. Прочитайте и переведите следующий текст. Запомните правила оформления и проживания в отеле, обсудите данные правила:

When travelling, people almost always stay at hotels. The hotel is assigned for the temporary stay of the guests during the period which is arranged with the administration of the hotel. It is advisable, therefore, to remember the following:

1. The first thing to do is to book a room in advance either by letter, telephone or telegram. Otherwise you may arrive at the hotel and be told that there are no rooms.

2. On arrival at the hotel go to the reception desk in the lobby and confirm your reservation. The clerk will then give you a registration form to fill in and sign (the form is filled in block letters). In smaller hotels you simply sign the visitor's book and give your permanent address.

3. At large hotels you may ask for any service by telephone. You tell the operator if you wish to be called at a certain time, you call room service when you want a meal or drinks sent up to your room, valet or maid service if you need something (a suit or dress) cleaned or pressed.

4. Let the hotel management know well in advance the day and time of your departure.

5. The payment for the hotel is made according to the price list. There is a unique checking-hour at the hotel – 12 o’clock.

6. If you keep money and jewelry in your room it is your own responsibility and not of the hotel.

7. At the request of the guest and with the administration’s approval visitors can stay in the guest’s room from 8 am till 11 pm.

8. When leaving the room the guest must:

– not leave taps open;

– close the window;

– put out the light, the radio and TV-set;

– give the key to the floor-keeper.

9. The guests must keep everything in order. He will have to repay the damage if anything is broken or damaged.

10. The coupons for the hotel should be delivered to the reception-desk.

11. You are not permitted to have some strangers in the room while you are absent; be careful with the fire; don’t have big luggage in your room.

6. Переведите следующие предложения на английский язык:

1. Добрый день! Я бы хотел остановиться в вашем отеле. Мне нужна комната на одного с ванной и телефоном. 2. Вы заказывали у нас номер? – Да, я посылал вам телеграмму из Москвы 10 дней назад. – Ваша фамилия? – Григорьев. – Все в порядке. Ваш заказ принят. Заполняйте карточку прибытия. 3. Мы оставили вам номер на четвертом этаже с ванной и телевизором. 4. Я предполагаю пробыть в вашем городе дней восемь. Вы не возражаете, если я оплачу счет при выезде из гостиницы? 5. Если ваш отель, как вы говорите, набит битком, что бы вы могли мне посоветовать? 6. Мы включили в ваш счет 10% за обслуживание. 7 В дýше только холодная вода. 8. Какова стоимость номера за сутки? 9. Могу я позвонить в город из своего номера? 10. Я прошу отнести мой багаж в холл и вызвать такси. Я уезжаю через четверть часа. 11. Приготовьте мне, пожалуйста, счет. 12. Вы можете оставить ваш чемодан здесь, носильщик отнесет его в ваш номер. Вот ваш ключ, пожалуйста.

7. Переведите данные диалоги на английский язык. Инсценируйте:

1) РЕГИСТРАЦИЯ

— Добрый вечер. Я забронировал номер на три дня в Вашей гостинице.

— Ваша фамилия, пожалуйста.

— Смит.

— Да, мы забронировали для вас номер. Это номер 275. Он тихий и удобный. Зарегистрируйтесь, пожалуйста. Вот бланки.

— Сколько я плачу?

— Девяносто долларов в день плюс налог. Как Вы будете платить?

— Можно заплатить кредитной карточкой?

— Конечно. Носильщик возьмет Ваши чемоданы и проводит Вас наверх в Ваш номер.

— Спасибо.

2) — Гостиница «Зеленый дуб». Добрый день.

• Добрый день. Я хотел бы забронировать номер на одного человека.

• Какой номер вам нужен?

• Однокомнатный номер с ванной, телефоном и телевизором.

— На какой срок вы планируете остаться у нас?

— На три дня, начиная с 10-го октября.

— У нас нет такого номера. У нас есть двухкомнатный номер с окнами на улицу. Улица очень тихая.

— Сколько он стоит?

— 20.30 в день плюс 13% за обслуживание, включая завтрак.

3) В ГОСТИНИЦЕ АЭРОПОРТА

— Добрый вечер.

— Добрый вечер, сэр. К Вашим услугам.

— Я бы хотел одноместный номер на одну ночь. Я улетаю домой завтра утром.

— Хорошо, сэр. Заполните этот бланк, пожалуйста. Напишите вашу фамилию и адрес здесь.

— Не могли бы Вы разбудить меня в семь часов?

— Конечно, сэр. Не хотите ли Вы, чтобы из отдела обслуживания номеров нашего ресторана Вам принесли завтрак?

— Да.

— Вы можете заказать завтрак по телефону из Вашего номера. Вот Ваш ключ, сэр. Комната 312 находится на третьем этаже. Лифт – справа.

— Большое спасибо.

4) ОТЪЕЗД

— Я выезжаю завтра. Не могли бы Вы выписать счет?

— Минутку, пожалуйста. Вот ваш счет за номер, телефон и обслуживание номеров из ресторана.

— Как я могу заплатить?

— Вы можете заплатить здесь кредитной карточкой.

— Не могли бы вы завтра отправить мои чемоданы вниз?

— Конечно, сэр. Вам понравилось пребывание в нашей гостинице?

— Мне понравилось обслуживание, а еда в вашем ресторане была отличная.

— Я рад, что Вам у нас понравилось. Я надеюсь, что Вы остановитесь в нашей гостинице снова в следующий раз, когда приедете в наш город.

8. Изучите проблемные ситуации. Обсудите их, составьте по ним небольшие рассказы или диалоги:

1. Late at night you arrive at the hotel with which you have reserved a room. The sleepy reception clerk says he can't find your reservation and a hotel is full. He says you had better wait till tomorrow morning. Some guests are supposed to sign out at 10 am.

2. You have been staying at the hotel for 5 days and found that it isn't a very happy place to stay in. Everything here is getting on your nerves – the chambermaids shout loudly early in the morning, they don't change bed linen in time, the steward is careless, the desk-clerk never does what you ask him to. You want to sign out but you have paid in advance for 10 days.

9. Ролевая игра:

1) Student A. You want to stay at Studios Inn Hotel. Call the Reception, ask about the services, facilities and prices. Make a reservation.

Student B. Act as Front Desk clerk in Studios Inn Hotel Answer A's questions. Reserve a room for A.

2) Student A. Act as a hotel guest. Check in.

Student B. Act as the receptionist. Provide the guest with all necessary information. Answer questions.

10. Прочитайте диалог:

John and Mary Brown decided to go to Leeds for a few days to visit their friends. They made a hotel reservation beforehand. Now they are in their inside double room on the fifth floor of “Tavistock” hotel. It is a small hotel not far from the center. They are speaking with the valet.

M: Is this room quiet?

V.: Yes, madam. The street is also very quiet. How long are you planning to stay?

J.: I guess, we'll stay for two or three days.

V.: Have you filled in the registration form?

J.: Yes, of course. Do you have any facilities for laundry?

V.: Yes, sir. You should give your laundry to the maid. The ordinary service takes two or three days. If you want it done the same day, it will be express service.

J.: I'd rather have express service. One more request. I'd like to have this suit and my wife's dress pressed, we'll wear them tonight.

V.: Fine. They will be returned to you by 4 p.m. Is it all right?

J.: Yes, quite all right. And here are my shoes. I want to have them cleaned.

V.: Don't you bother about it.

M: Do you have a restaurant? We haven't had breakfast in the train.

V.: Yes, sir. The restaurant is downstairs. The food is excellent, you will see. Anything else?

M.: That will be all, thank you.

V.: If you need something, press this button.

Three days have passed. The Browns are checking out. Their bill was prepared one day before their leaving. They are now talking to the clerk at the reception desk downstairs.

C.: Here is your bill.

J.: The total amount is a bit too large.

С.: The charge is 10.50 daily, plus 12% service charge, inclusive of breakfast.

J.: Oh! I didn't know that. I shouldn't have tipped our maid and waiter. I'll keep it in mind next time.

M.: Could I ask the hall porter to bring down our luggage?

C.: Yes, of course.

M.: Please, bring down a black leather suitcase and two blue bags. Room number 503.

C: Do you require a taxi?

M.: Yes, please. It's nearly time to go to the station. It's twenty to five, John!

J.: Oh, is it? Come on, then! We may be late!

- предайте содержание диалога в виде рассказа, используя следующие слова и выражения:

Hotel reservation; beforehand; double room; on the fifth floor; to be quiet; to stay; to fill in a registration form; express service; to prepare a bill; total amount; service charge; to tip; maid and valet; porter; to bring down.

Текст для дополнительного чтения.

11. Прочитайте и переведите текст:

The choice of accommodation available in Britain is vast. It includes hotels, inns, "bed and breakfasts", farmhouses and self catering establishments – the list goes on. Stay at a castle that's been converted into a hotel, or at a historic country inn, with low, wood-beamed ceilings – at some establishments you can even sleep in a four-poster bed! Wherever you stay, you'll be pleased with the quality, friendly service and value for money.

Britain's large town and city hotels offer every comfort that you'd expect – central heating, bedside radio, TV, coffee-making facilities and private bathrooms. There will be a restaurant and bar (sometimes several) on the premises. An increasing number of hotels have leisure facilities for their guests – swimming pools, tennis courts, small golf courses and saunas for example.

Other has local arrangements for pony-trekking, golf, fishing, sailing and so on. Hotels and restaurants are obliged by law to display current prices prominently.

For real value of money accommodation, a friendly welcome and the best chance to meet the British, try a "Bed and Breakfast" (B & В for short). You'll find В & В in towns, resorts and villages throughout Britain. Some are private houses, others are old-world country pubs, yet more are farmhouses. You don't need to book...just look for the sign saying В & В and walk up and knock at the front door.

Guest houses, found mainly in seaside towns and other tourist centers, are slightly more expensive but have more bedrooms and bathrooms.

12. Ответьте на вопросы к тексту:

1. Is the choice of accommodation available in Britain vast? 2. What does it include? 3. What will be you pleased with in British accommodation? 4. What do Britain’s large town and city hotels offer to the visitors? 5. What leisure facilities have hotels foe their guests? 6. What is recommended to try for real value of money, a friendly welcome and the best chance to meet British? 7. How can one have a rest in B & B?

UNIT 7