Bar lists and dinner menus set up in the bars

In an effort to inform the guests of their dinner options each night, we must display the daily menu from Grand Dining Room on the bar counters each day. It is also necessary to have the wine list on display in order to let the guests review their meal options and if wanted, wine selection before they go to the dining venues.

Dinner menu and wine list displays should be placed in a visible and accessible location son the bar counters.

Display should be accompanied by a nice set of wines and champagne buckets to complement the theme.

Grand Bar

• Bar list on the counter and tables during opening hours

• Wine list always on display during opening hours

• GDR dinner menu on the counter and bar tables during the evening shift up to 9:30pm

Martinis

• Martinis bar list on the counter and tables during opening hours (except during happy hour)

• Regular bar list on the counter and tables during happy hour (5 to 6pm)

• Wine list always on display during opening hours

• GDR, Polo Grill and Toscana dinner menus on the counter from 5:00pm to 9:30pm

Regatta/Insignia/Nautica lounge

• Bar list on the counter during opening hour

• Wine list available upon request

• N o dinner menu

Terrace Café

• Regular bar list on the counter during opening hours

• Bar lists on each table in the Terrace during lunch

• Wine by the glass lists on each table in the Terrace Café during dinner

• Wine list always on display during opening hours and available for service

• Polo Grill and Toscana dinner menus on the table by the reservation desk

Waves bar

• Waves bar list on the counter during opening hour and on each table including the Waves Grill

• Wine list always on display during opening hours

• N o dinner menu

Horizons lounge

• Bar list on the counter and tables during opening hours

• Wine list always on display during opening hours

• GDR, Polo Grill and Toscana dinner menus on the counter from 5:00pm to 9:30pm

Polo Grill bar

• Bar and wine list available upon request

• Specialty Scotch and Malts lists on the counter

• Single Malts tasting on display on the counter

• Polo Grill menu is displayed by the entrance

Bar menu

Below is the bar menu selection available in all bars, lounges, restaurants and open decks (products and prices are subject to change)

Martinis menu

Basic sales skills

BASIC SALES SKILLS
1	Product knowledge	It is a priority to be fully knowledgeable about: Bar, lounges, restaurants and operating hours Beverage selection, snacks and canapés Bar terminology Ship’s information and itinerary
2	Guests’ relations	Develop and maintain always a positive Guests relation during busy and slow times by: Greeting and acknowledging Guests when entering/leaving the venue also when the bar/venue is closed Being friendly and attentive showing genuine care of the Guests experience
3	Reading the Guests	Focusing on the Guests will facilitate sales and improve the service perception Focus on the Guests gestures and expressions Ask questions to build rapport with Guests Listen for their responds to clearly understand their needs
4	Confidence and approach	The staff must be always confident when approaching the Guests, always ready to make suggestions, offering alternatives if needed. Staff must become confident with the onboard selection by being developing a positive way to propose all the product available always using positive and appetizing description.
5	Selling	Staff should not ask questions with a “yes or no” answer. Example:”Would you care for a drink?” It is important to assume everyone will have a drink Example:”What would you like to drink?”
6	Serving	Beverages must be served promptly, ensuring presentation and service standards: Correct preparation as per recipe Correct glassware, polished and not warm Stirrer, straw and decoration as per recipe Coaster and cocktail napkin as per standard Eventual snacks or canapés as per standard
7	Follow up	It is important not to forget the Guests after they have been served Check to ensure their satisfaction Refill snacks and canapés Offer a second rounds with accurate timing when Guests are about to finish their drinks R emove empty glasses promptly without giving the impression to leave the table