Personal appearance
The professional image of our service personnel is a vital ingredient of how our guests perceive the overall hotel operation aboard our vessels.
All uniforms are washed or dry cleaned in the ship’s laundry.
It is the crew member’s responsibility to ensure that he or she allocates enough time to accomplish this process.
It is essential to report any deficiencies with the uniform to the Supervisor in a timely fashion in order that he or she can assist in helping to follow company guidelines.
A nametag must be worn at all times. It will be given upon boarding.
The nametag must be looked after as it is an integral part of the uniform.
Grooming standards
All staff must shower at least twice a day.
Hair must be neat, well groomed and above the collar for all male personnel. Beards/moustaches are not permitted. Sideburns should not be lower than the ear.
For female personnel, hair must be kept neatly away from the face and in a manageable fashion. Ladies who need to tie their hair back should wear a navy blue or black scrunch or hair clip; these items are available in the crew bar.
Antiperspirant deodorant as appropriate and avoid overpowering aftershave or perfume.
For female personnel, makeup should be applied tastefully with the right amount of lipstick. Makeup should be of skin color and not too loud!
There are to be no visible tattoos (i.e. hand, arm and neck).
Dining Room personnel are always in close personal contact with Guests; care should be taken to ensure the breath is fresh and clean. Teeth must be brushed before coming for duty each shift.
Fingernails must be kept clean and trimmed at all times. Ladies can apply clear nail polish.
Hands should be washed often and especially after handling dirty dishes and before handling food or clean items
No earrings are allowed for male employees and personal jewelry should be kept to a minimum.
Wristwatches must be tasteful and not gaudy (big plastic cheap looking).
Ladies may wear tasteful and small earrings, maximum one per ear. A maximum of one ring per hand for both male and female employees.
No nose studs, eyebrow or lip jewelry allowed.
The nametag must be worn at all time in the correct location on the uniform.
Socks must match the color of the shoes. Ladies must wear skin color stocking in the morning and black stocking in the evening.
Shoes should be clean and polished at all times. Closed-toed rubber soled shoes are required.
Bar menu
Bar menus must be properly placed on the tables and bar counters whenever the bars and lounges are open for service
Each table must have a bar list as well as around the bar counter.
Each bar must also have a wine list in the eventuality that Guests want to order a bottle of wine or champagne.
Bar lists should be always in an immaculate condition and displayed in an orderly fashion throughout the lounges (i.e. all with the front page facing towards entrance.)
Restaurants dinner menus to be setup in the bar as below.