Deck Steward

The Deck Steward is fully responsible for the pool side and open deck operation

1. The pool side setup and closing is completed on time

2. Setup is maintained neat throughout the day, towels are refilled as needed

3. The Deck Steward must be fully knowledgeable of

• Pool side and Cabanas operation and setup

• T he bar lists and beverage selection

• Complimentary water & soft drinks program and selection

• Cocktail recipes, garnishes and presentation

• Snacks and canapés cycles

• USPH standards

• Ships information

4. Drinks service

• Correct glassware, decoration and straw, stirrer is used

• Orders are efficiently completed and promptly served

5. Sales and revenue

• Personal sales targets are achieved

• Looking for potential additional revenue

• Applying selling techniques

• Up-selling by anticipating needs and suggesting products

6. Guests interaction

• Greeting Guests upon arrival or whenever meeting them

• Providing personalized service by remembering Guests names and preferences

7. Adhering to the vessel’s drinking age policy

8. Training and development

• Attending to bar meeting and briefing as needed

• Attend to training to the bar staff as required

• Assisting the management with coaching the new staff

9. USPH

• Work in compliance with USPH standards

10. Handles all equipment with utmost care and reports any faulty/broken equipment.

Signature service introduction

O ceania Cruises provides the highest quality cruise product for mature and discerning travelers by offering the finest culinary experience at sea, meticulous attention to detail and a warm and inviting country club-casual ambience on every voyage.

C ombining extraordinary comfort exceptional value and the world's most alluring destinations, we provide our guests with an enriching, rewarding travel experience. Recognizing how important guest contact is to deliver the Oceania promise, the company has drawn up a code of service skills and portrayed them in an informative and interactive training program called Signature Service.

Signature Service defines the service culture and guest contact service standards for Oceania Cruises.

These standards are a pillar of the Oceania brand and as such, are an essential ingredient in delivering the Oceania experience.

Through Signature Service you will learn how to deliver the Oceania promise by providing unique hospitality, focusing on the thousands of details every single day consistently and with confidence, continuously looking for ways to improve your service skills, preparing yourself to serve, presenting yourself well, making a positive connection with our guests, anticipating and assisting with our guest needs, and promoting our services.  By committing to Signature Service we generate loyal guests for life.