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Конец формы

 the addressee

 the town the letter comes from

   

 the ZIP Code in the mailing address

 the street name in the return address

 the addressee’s house number

 the country the letter comes from

5. Match the information on the envelope (1-5) to what it means.

the street name in the mailing address

the country in the mailing address

the house number in the return address

the sender

the country the letter comes from

the addressee

III) СЛУЖЕБНАЯ ЗАПИСКА:

В структуре служебной записки, факса, электронного сообщения выделяют следующие части:

Кому (с указанием фамилии, имени и должности адресата); от кого (с указанием фамилии, имени и должности автора); дата (название месяца – словами, можно использовать принятые сокращения, но не цифры); тема; основную часть служебной записки; подпись (возможны варианты: имя/должность автора/авторов служебной записки)

6. Fill in the gaps in a memo.

 

Jerry Casale

To

Computer Convention Party

GSI Marketing Manager

7. Match the information on the envelope (1-6) to what it means. Начало формы

Конец формы

 the addressee

the town the letter comes from

the street name in the return address

 the ZIP Code in the mailing address

the country the letter comes from

 the addressee’s house number

IV) ТИПЫ ДЕЛОВЫХ ПИСЕМ

8. Correlate two columns.

Типы писем

Перевод

  1. Letter of Reply

  2. Letter of Complaint

  3. Letter of Inquiry

  4. Thanks for Job Recommendation

  5. Letter of Application

  6. Job Applicant not hired

  7. Reception of Gift

  8. Resume Cover Letter

  9. Letter of Order

  10. Letter of Advertisement

  11. Letter of Resignation

  12. Notification of Error

  13. Letter of Claim

  14. Declining Dinner Invitation

  15. Letter of Acknowledgement

а) Письмо-запрос

b) Письмо-жалоба

c) Письмо-ответ

d) Извещение об ошибке

e) Сопроводительное письмо к резюме

f) Благодарность за рекомендацию

g) Благодарность за получение подарка

h) Письмо-подтверждение

i) Письмо –отказ от должности

k) Письмо-претензия

l) Письмо-отказ работодателя

m) Заявка, прошение

n) Рекламное письмо

o) Письмо-заказ

p) Письмо-отказ от приглашения на обед

9. Define the type of a business document.

1

 Memo

2

 Cover Letter

3

 Inquiry Letter

4

 Letter of Complaint

10. Define the type of a business document.

Letter of Complaint

Inquiry Letter

Resume

Memo

11 .

Начало формы

Конец формы

Put the parts of a business letter into the correct order.

March 16, 2010

Dear Dr. Samson,

Dr. Claire Samson Geological Survey of Canada 615 Booth Street, Room 204 Ottawa, Ontario

James Kandick, Chairman

We are pleased to invite you to a reception on April 21, 2010 to be held in honour of Prof. Marilyn Gomez, the newest member of the faculty in the Department of Geological Sciences.

Sincerely yours,

Department of Geological Sciences Queen's University Kingston, Ontario

12. Define the types of business letters.

Letter of Complaint Resume Memo Advertising Letter Inquiry Letter Offer Letter

Cover Letter Letter of Order

1. We would be pleased to receive details of fax machines which you supply, together with prices. We need a model suitable for sending complex diagrams and printed messages within the UK.

2. I wish to complaint about the treatment I received from a member of your staff. I was billed the wrong amount of money and when ……….

13. Choose the appropriate reply.

a) Susan: «Hi, Mary. How’s life?» Mary: «_______________».

1. Fine, thanks. And you?

2. Thanks, nice to see you.

3. Very well, thank you. What about you?

4. How do you do?

b) Boris: «Give me 100 first class stamps, please». Clerk: «________________».

1. Take them. Anything else?

2. Can I help you?

3. With pleasure. 25 dollars.

4. Here you are. That will be 25 dollars

Конец формы

c) Receptionist: «________________». Guest: «I’d like a single room for one night».

1. What do you want, sir?

2. What is your name, please?

3. How long are you going to stay in the hotel?

4. Good morning, sir. I’m at your service.

Начало формы

Конец формы

d) Student: «Shall I read the text again for the next time?» Teacher: «___________».

1. You seem to know better

2. It’s out of the question.

3. Yes, of course.

4. Nothing of the kind

Начало формы

e) A: «Can I give you a lift?» B: «_______________».

1

 Yes, please.

2

 Yes, you can.

3

 Yes, of course.

4

 Sure.

f) Receptionist: «Good evening, Madam. Can I help you?» Guest: «____________?»

1. My name is Saunders. I have a reservation

2. One room.

3. I want a room.

4.  I will book a room here.

g) A- Could I speak to Ann, please? B- _________________

    1. She’s on another line.

    2. I’m afraid she’s away from her desk right now.

    3. She isn’t here.

4. I don’t know where she is.

h) Sister: I’m going to the party. Brother: ____________________

  1. I wish you every happiness.

  2. Have fun.

  3. Have a good journey.

  4. All the best!

i) Student 1: I hear you have defended your graduation project. Congratulations!

Student 2: ___

  1. Thanks ever so much.

  2. I wish you all the luck in the world in graduating your projects too!

  3. Right you are.

4. You are always late with your congratulation!

j) Clerk: ___________. Customer: I’d like to book two roundtrip tickets to Boston.

  1. What do you want?

  2. May I help you?

  3. What’s the problem?

  4. Have a nice trip!