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Task 9. Read six rules of online etiquette.

  1. Don’t send anything you don’t want to be made public.

  2. Be polite. The written word sounds stronger than speech, so treat your online readers with respect.

  3. Adhere to the conventions of “Cyberspeak”.

Online communication can require clarification. “Cyberspeak” helps convey a combination of both feeling and meaning through acronyms and “emoticons” (punctuation symbols that, when viewed sideways, look like faces)

Common Acronyms

BTW

by the way

FWIW

for what it’s worth

FYI

for your information

IMHO

in my humble opinion

IOW

in other words

TIA

thanks in advance

WRT

with respect to

ASAP

as soon as possible

– : ) smiles

– : ( frown

mon. Monday

  1. Keep messages short.

  2. Don’t assume that just because you’ve communicated a message online, anyone has necessarily received or read it.

Unlike telephone calls where you know the listener hears what you say immediately, online communication requires users to log on to their computers to read their E-mail.

  1. Look good online.

Proofread your spelling and grammar; use white space to make a good impression; break up lengthily paragraphs with headers, lists, blank spaces.

By following these rules of etiquette, you can assure that the impression you create online is more likely to be positive.

Task 10. Compare the two types of one and the same information, paying attention to common abbreviations.

Standard English:

E-mail style:

I have read your message regarding (about) Nilson’s presentation. I will try to read his paper as soon as possible and return it to your mailbox.

Read yr message re Nilson’s pres. Will try to read his paper ASAP and return it to yr mailbox.

Thank you again.

Thanks again.

Task 11. Imagine you are in the situation described below and make up a half-page e-mail message for the following situations

  1. You are a hiring manager in a technical company (you pick the company). You have interviewed several job applicants and are ready to make an offer to the candidate of your choice.

  1. After you have sent an E-mail and the candidate has accepted the position, make up E-mail to the other two finalists telling them that they will not get the job. Remember that these applicants have spent several hours interviewing with your company and will be disappointed to receive the news.

  1. Now that the new hire is in place, you want to convene a group of employees to review hiring procedures and suggest ways to improve them. Send an E-mail to your department managers, asking them to come to a meeting for this purpose.

UNIT 4

BUSINESS LETTERS

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