Практичне заняття № 26 Етикет ділового спілкування

Tough Wear

45123 Anytown, MI 45123

July 15, 2004

Jeremy Adams

541 Ramsey Court

Yourtown, MI 78456

Letter 1

Dear Mr. Adams:

Thank you for shopping with us. You are a valued client and we appreciate your business and know that you want to keep your account current with us.

On May 3, 2004, you purchased $400 of merchandise from our store in Yourtown. Your payment of $150 is now overdue.

In the credit arrangement you signed, you agreed to pay off your bill in three payments. The first payment of $150 was due June 3, 2004. Please send this amount now.

Failure to pay on time may affect your ability to charge merchandise at our store. Thank you for your prompt attention to this matter.

You may call me at 1-888-895-2563 if you have any questions or concerns. Your continued patronage is important to us.

Sincerely,

Paime Mimonei

Credit Manager

Letter 2

Tone Deaf Music

587 East Street, Anytown, MI 45123

August 15, 2004

Linda Goodman

Guitars and Such

784 Peach Street

Yourtown, MI 45126

Dear Mrs. Goodman:

I will be in Yourtown on September 5, 2004 and would like to meet with you at your office to discuss the new guitar models that you may be interested in for the upcoming year.

I have enclosed our latest catalogue. Please note the items in light blue highlights. They are the new guitar models to come in and are now on a special to preferred clients.

I will contact you later this week to schedule an appointment. If you need to get in touch with me, please call me at 1-888-457-7896. I look forward to talking with you. Thank you for your continued business.

Sincerely Yours,

Paime Mimonei

Sales Representative

Letter 3

Tone Deaf Music

587 East Street, Anytown, MI 45123

December 16, 2004

Linda Goodman

Guitars and Such

784 Peach Street

Yourtown, MI 45126

Dear Mrs. Goodman:

On behalf of Tone Deaf Music we wish to express our sincerest appreciation for your continued patronage. It is because of valued customers like you that we are able to continue to offer you the finest in modern musical instruments.

Tone Deaf Music has been in business for 30 years. We are dedicated to bringing you the finest in acoustic and electric guitars, bass guitars, drums and amplifiers. Our motto is to “provide our customers with the best value for the lowest price” We've been following this motto for the past 30 years.

Tone Deaf appreciates your ongoing patronage and because of that, we are offering you a special deal on all new signature acoustic models. If you call our offices within the next 15 days, we will give you a 15% discount on all new signature models purchased in the month of January.

Sincerely Yours,

Paime Mimonei

Sales Representative

Практичне заняття № 27 Запрошення – ділове і неофіційне

Materials

Shop at office supply stores and craft shops such as Office Depot, Michaels and AC Moore (see Resources) for decorative letter paper appropriate for birthdays. Other supplies can include a computer with a word-processing program, such as Microsoft Word, and a printer. If desired, have on hand calligraphy pens or markers to sign the letter and hand-address envelopes.

Letter Invitation Ideas

Compose the birthday letter invitation as though it was being addressed individually to each guest (change the name of the guest it is addressed to). Be sure to include the important details for any birthday party invitation like date, time, place, who the party is for and who is giving it. This is fairly easy to do using a computer. An example of an invitation can be:

"Dear . . . (name of guest),"

"Please join us in celebrating (birthday person) birthday on

(date, time, place)."

"It's a surprise--he/she will be thrilled if you would come."

"Please call me at (phone number) or send an email to (email address)

to RSVP."

"This is going to be a very special event, and we look forward to seeing you."

(name of host/hostess)

If the letter invitation is more formal or business related, an example can be:

Dear (guest's name),

"You are invited to attend the birthday celebration for (birthday person),

who has served our organization for many years."

"The celebration will be held on (date) at (time) in the Great Hall

(address)."

"We could not have reached our goals for the benefit of this community

without his dedicated time and effort."

"Please RSVP to (phone number) at your earliest convenience."

(signed)

(name of chairman, birthday committee)

A Few Tips

If possible, deliver the letter invitations in person (or have someone deliver them) if the number of guests does not make the task difficult.

Roll the letter up and tie it with a pretty satin or organza ribbon. Attach a handwritten tag in calligraphy with the guest's name on it.

If mailing the letter invitation, use matching or complementary envelopes and write the name and address of the guest using a calligraphy pen or marker (use a friend with nice handwriting if you can't do it).

If a birthday is near a holiday, such as Christmas or Valentine's Day, a themed paper can be used for the invitation letter.