2.3. Reply from a foreign manufacturer to letter 6.1.

Task 1. Read and discuss the following lead-in

A reply to an enquiry from a regular customer is normally fairly brief, and does not need to be more than polite and direct. If the supplier is in a position to meet his correspondent’s requirement, his reply will generally:

• Thank the writer of the letter of enquiry for the letter in question (it is necessary to mention the date of the letter and quote any other references that appear).

• Confirm that he can help.

• Supply all the information requested, and refer both to enclosures and to samples, catalogues and other items being sent by separate post.

• Provide additional information, not specifically requested by the customer, so long as it is relevant.

• Conclude with one or two lines encouraging the customer to place orders and assuring him of good service.

Certain products, e.g. heavy equipment, machinery, installations, may need demonstrating. In these cases the company might send a representative, or advise if equipment is to be installed. They could, however, suggest that the customer visit their agent in his own country with a showroom.

Task 2. Read and translate the following letter

THUNDERBOLT COMPUTERS LTD. 18 Chesholm Rd London N17 ZB2 United Kingdom
	Our ref. our ref. ET C341 20 October 200__ The Chief Buyer AO Electronica-Trade 119511 Kyiv Lisova st., 8 Ukraine Dear Mr.Mishin, We thank you for your enquiry of 17 October, and appreciate your interest in our products. We enclose with this letter details of our export prices and terms of payment together with a booklet explaining technical characteristics of our latest Model Thunderbolt Pro 350X. We have arranged for a copy of our catalogue to be sent to you today. We can assure you that this model is one of the most outstanding computers on the market today, and our confidence is supported by our two-year guarantee. The enclosed booklet will give you an idea of the type of personal computers we produce but may we suggest that you visit our agents’ showroom in Kyiv where you can see a wide range of units and obtain information about our after-sale service. The address is Osinnia st., 25. We hope you will be able to accept our offer and look forward to the opportunity of doing business with you. Yours faithfully, P.Adler P.Adler

Written patterns

1. We enclose with this letter… (Please find enclosed…) – Додаємо до нашого листа …

2. We would expect a discount. – Ми розраховуємо на знижку.

3. We would like to draw your attention… – Хочемо звернути Вашу увагу …

4. Thank you for the interest you express in our product. – Дякуємо Вам за інтерес, виявлений до нашого товару.