1. Structure and style of business letters

Correspondence is essential in establishing and confirming transactions in commerce, because it reflects you or your business. Therefore what is written and how it is expressed is much a part of a business education.

1. Sender’s address. It is not usual to write the sender’s name before the sender’s address.

2. Date. The date is written below the sender’s address, sometimes separated from it by a space.

3. Inside (or receiver’s) address. This is written below the sender’s address and on the opposite side of the page. Courtesy titles used in addresses are as follows:

1. Mr (with or without a full stop) – for a man

1. Mrs – for a married woman

1. Miss – for an unmarried woman

1. Ms – for both married and unmarried woman

1. Messrs – for two or more men, but more commonly forms part of the name of a firm (Messrs Collier&Clerke&Co).

4. Order of inside address. After the name of the person and/or company receiving the letter, the order and style of addresses in the UK is as follows:

1. Name of house or building;

1. Number of building and name of street, etc.;

1. Name of town or city and postcode;

1. Name of country.

If punctuation is used, each line of the address is followed by a comma, except the last line. But majority of firms now use open punctuation, i.e. without any commas.

5. ‘For the attention of’. An alternative to including the recipient’s name or position in the address is to use an “attention line”.

6. Salutations:

Dear Sir opens a letter to a man whose name you do not know.

Dear Sirs is used to address a company.

Dear Madam is used to address a woman, whether single or married, whose name you do not know.

Dear Sir or Madam is used to address a person of whom you know neither the name nor the sex.

Note that in the USA a letter to a company usually opens with Gentlemen, followed by a colon, not with Dear Sirs.

7. The body of the letter. This may be indented or blocked. It is usual to leave a line space between paragraphs in the body of the letter; if the blocked style is used, this is essential.

8. Complimentary closes. If the letter begins Dear Sir, Dear Sirs, Dear Madam or Dear Sir or Madam, it will close with Yours faithfully. If the letter begins with a personal name – Dear Mr James – it will close with Yours sincerely.

Avoid closing with old-fashioned phrases.

The comma after the complimentary close is optional.

Note that Americans tend to close even formal letters with Yours truly or Truly yours, which is unusual in the UK in commercial correspondence. But a letter to a friend or acquaintance may end with Yours truly or the casual Best wishes.

9. Signatures. Always type your name after your handwritten signature and your position in the firm after typed signature.

10. References. References are quoted to indicate what the letter refers to (your Ref-) and the correspondence to refer to when replying (Our Ref) .

11. Per pro. The term per pro (p.p.) is sometimes used in signatures and means for and behalf of .

12. Enclosures. Many firms write Enc. or Encl. at the bottom of the letter if these are any enclosures and list the number of documents.

13. Private and confidential! This phrase may be written at the head of the letter, and more importantly on the envelope, in a case that’s the letter is intended only for the eyes of the named recipient.

14. Subject titles. Some firms open their letters with a subject title. It is not necessary to begin the subject title with Re:

15. Copies. C.C. is written usually at the end of the letter, when copies are sent to people other than the named recipient.

16. Addressing envelopes. Envelope addresses are written in a similar way to inside addresses, but for letters in or going to the UK, the postcode is usually written on a line by itself at the end of the address, and the name of both the town and the country are written in capital letters.

Now we’ll consider the style for writing business letters.

1. THE LENGTH

The length of the letter depends on the subject of the letter. The right length includes the right amount of information. Your letter should be neither too long nor too short. It is better to include too much information than too little. Your reader cannot read your mind.

2. ORDER AND SEQUENCE

Your letter should make all the necessary points in a logical sequence, with each idea or piece of information linking up with the previous one in a pattern that can be followed.

3. PLANNING YOUR LETTER

The way to get the right amount of information in your letter, and to get it in the right order, is by planning your letter in advance.

a) First paragraph

The first sentence or paragraph of a letter is an important one since it sets the tone of the letter and gives your reader his first impression of you and your company.

b) Middle paragraph

This is the main part of your letter and will concern the points that need to be made, answers you wish to give, or questions you want to ask.

c) Final paragraph

When closing the letter, you should thank the person for writing, if your letter is a reply and if you have not done so at the beginning. Encourage further enquiries or correspondence.

4. STYLE AND LANGUAGE

a) Simplicity

b) Courtesy

c) Idioms and colloquial language

5. CLARITY

Confusion in correspondence often arises through a lack of thought and care, and there are a number of ways in which it can happen.

a) Abbreviations

b) Figures

c) Prepositions

6. ACCURACY

Careless mistakes in a letter can create a bad impression on your reader. Spelling, punctuation, and grammar should all be checked carefully.

Thus we can conclude that well-written letters can go a long way to build relationships, assist others in solving problems, ease tense situations, clarify or verify important information, and motivate others to act.