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41. What are the segmentation’s strategies? Give the characteristics and differences each of them.

Segmentation’s strategy:

1. undifferentiated str. – a company adopts it an when it markets a single product using a single communication and distribution mix for the entire market

2. differentiated str. – a firm uses different strategies for different segments. In some cases a unoque product and communications compaign may be developed for each segment. In other instances a common product may be marketed to different segments with varying communication strategies.

3. concentrated str. – a firm pursues it when it seeks a large share of just a few profitable segments, perhaps only one, of the total market. With such a strategy, a company concentrates mare on serving segments innovatively and creatively that on pricing.

42. The categories of marketing research firms. Give the characteristics and differences each of them.

m-g research firms fall into 3 categories:

- syndicated-service research firms: 3 forms gather consumer and trade information, which they sell for a free

- custom m-g research firms: 3 firms are hired to carry out specific projects. They deign the study and report the findings

- specialty-line m-g research: 3 firms provide specialized research services. The best example is the field-service firm, which sells field interviewing services to other firms.

43. General types of research designs. Give the characteristics and differences each of them.

Marketing research designs are general strategies or plans of action for addressing the research problem and the data collection and analysis process. The problem definition stage is likely to suggest approaches for determining which MR design to use. Research typically has three purposes: exploration, description or explanation. They result in three general types of research designs: exploratory, descriptive and causal.

  1. exploratory research is typically carried out to satisfy the researcher’s desire for better understanding or to develop preliminary background and suggest issues for a more detailed follow-up studies.

  2. descriptive research is normally directed by one or more formal research questions or hypotheses. Typically, a survey or questionnaire is administrated to be a sample from a population of interest to the firm, such as female household heads or purchasing agents in an industry. Descriptive studies may be cross-sectional or longitudinal, depending on the timing of observation. Eg, a survey of customers administrated at a given time to assess perceived satisfaction with service is a cross-sectional study. Consumers who participate in panel studies or purchase behavior over a period of time are involved in a longitudinal research.

  3. causal designs call for a experiments in which researches manipulate independent variables and then observe or measure the dependent variable or variables of interest.

44. In what ways primary data can be collected? Give the characteristics each of them.

Primary data are collected specifically for a particular research problem. This is the type of inf-on most frequently associated with m-g research, such as survey data from a sample of customers about satisfaction with services.

Primary data can be collected in 5 ways:

1. observation. fresh data can be gathered by observing the relevant actors and settings

2. focus groups. A focus group is a gathering of 6 to 10 people who are invited to spend a few hours with a skilled moderator to discuss a product, service, org-on or other m-g entity

3. surveys are best suited for descriptive surveys to learn about people’s knowledge, beliefs, preferences and satisfaction

4. behavioral data. Customers leave traces of their scanning data, catalog purchase records and customer databases

5. experiments. The most scientifically valid research is experimental research. The purpose of experimental research is to capture cause-and-effect relationship by eliminating competing explanations of the observed finding.