Unit 1-2 revision

Exercise 1. Complete these word maps with two suitable nouns or noun phrases about telephoning.

e.g.

Exercise 2. Telephone Terms.

Match the words/expressions with their definitions.

A

1. phone booth/pay phone a. the piece on the phone that you speak into and listen from

2. busy signal b. a phone that is not attached to the wall (you can walk short distances with it at home or in the garden)

3. receiver c. a screen that shows you who is calling

4. dial tone d. the sound-piece that alerts a person that a call is coming through

5. cordless phone e. a telephone that you can take with you away from your house; mobile phone

6. directory/phone book f. something that you can record a message on if the person you are calling isn't home

7. ringer g. a beeping sound that tells the caller that the other person is already on the phone with someone else

8. answering machine h. the sound the phone makes when you pick it up

9. call display i. a place where you can pay to use a telephone in public

10. cellular phone/cell phone j. here you find alphabetical lists of local phone numbers of people and businesses

B

1. answer a. to wait a bit

2. call b. to call someone who called you first

3. call back/phone back c. to put the receiver down and end a call

4. dial d. to answer the phone

5. hang up e. to say "hello" into the phone when it rings

6. pick up f. to put in telephonic communication; to connect

7. hold on g. to press the buttons on the phone

8. put through h. to telephone

Exercise 3. Basic Vocabulary – Telephoning Quiz 1

1. an additional telephone set that is connected to the same telephone line

a. telephone cable

b. additional number

c. telephone extension

d. booth number

2. a direct line of communication

a. address line

b. warm line

c. air line

d. hot line

3. connect by telephone

a. call collect

b. put through

c. put with

d. get to

4. a telephone call made outside the local calling area

a. outside call

b. local call

c. not-a-local call

d. long-distance call

5. booth for using a telephone

a. both box

b. booth box

c. telephone box

d. pay box

6. a kind of telephone where a radio link between the handset and base allows a caller to move about in a limited area while on the telephone

a. radiophone

b. cordless

c. cellular phone

d. portable phone

7. a kind of telephone which enables face-to-face meetings of callers in different cities

a. webcam

b. WAP phone

c. pager

d. videophone

8. a card, bought from newsagents, tobacconists, post offices, etc, which can be used instead of cash to pay for phone calls from appropriate telephone kiosks

a. pay card

b. phone card

c. cash card

d. credit card

9. it indicates to the caller that a telephone is ringing (is not engaged or disconnected) at the number called

a. dial tone

b. engaged tone

c. ring tone

d. busy signal

10. the part of an organization that handles such services as help desk, customer support, lead generation, emergency response, telephone answering service, inbound response and outbound telemarketing.

a. information centre

b. call centre

c. call line

d. enquiry line

Exercise 4. Basic Vocabulary – Telephoning Quiz 1

Choose the right variant from the given ones in brackets.

1. When you pick up the phone to call someone you hear a (directory; answering; dial tone).

2. If I'm not at home, leave a message on my (phone; answering; voice) machine.

3. Sally must be talking to her mom because I have been getting (no answer; an occupied tone; a busy signal) for two hours.

4. I never answer my (cordless; cell phone; pay phone) while I'm driving.

5. Mark always turns his (ringer; other line; call display) off when he is studying.

6. I'm busy right now. Can you (get back; call back; telephone once) later.

7. You have to (answer; hang up; dial) "0" for the operator.

8. I have a (receiver; busy signal; cordless) so I can do the dishes and chat at the same time.

9. You will need a quarter or a phone card if you want to use the (cell phone; pay phone; pager).

10. I know it was my boss who called because I have (dial tone; call display; directory).

Exercise 5. The Telephone. Choose the word in each group that does not belong. Then match the headings in the box to the correct word group.

dial subscribe touch press select pound zero star flag hold receiver jack cord earpiece pole local collect menu conference toll-free ring dial tone beep tone busy signal siren touch-tone cordless directory rotary-dial cellular mouthpiece operator repairman installer trouble-shooter mall elevator airport restaurant sidewalk

A. Telephone types B. Telephone parts C. Telephone sounds D. Key pad buttons E. Using the key pad F. Phone company employees G. Phone booth locations H. Types of phone calls

Exercise 6. Basic Vocabulary – Getting Connected 1.

Complete the text using the words from the box.

automatic call dial dialling tone directory engaged exchange operator receiver subscriber's number trunk code Yellow Pages

You need to make a telephone 1)_______? Then make sure you have your correspondent's number close at hand. Telephone numbers consist of a 2)______and a 3)_______. If you don't know your contact's number, look it up in the telephone 4)_______of the 5)_______. The latter contains the telephone numbers of businesses and traders in your area.

The next thing you do is lift the 6)_______ and 7)_______ or press the number. You will then hear a 8)_______. If the number is 9)_______you will hear an engaged tone. Bad luck, you will have to ring back later.

In a company, the first person who answers the phone will often be the 10)_______. He – but still more often: she – will put you through to the person you require. The operator operates the telephone 11)_______. In an increasing number of businesses however manual exchanges are replaced by direct lines or 12)_______ exchanges.