
- •Англійська мова методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
- •Київ нухт 2008
- •Telephoning
- •Introduction
- •Unit 1 phones and numbers
- •Information line
- •Unit 2 getting through
- •Listen carefully to the caller’s request, and decide whether or not you can deal with it.
- •Unit 1-2 revision
- •Exercise 7. Basic Vocabulary – Getting Connected 2 Complete the text using the words from the box in the necessary form.
- •Exercise 9. Cell-phone Etiquette
- •The "ins and outs" of telephoning in north america
- •Unit 3 messages
- •Phonetic Alphabet / International Spelling List for the Phone
- •Unit 4 arrangements
- •Units 3-4 revision
- •Exercise 4. Getting Through to the Boss
- •Exercise 5. Leaving a Message There are a number of phrases and idioms that are only used when telephoning. Complete the following dialogue, using telephone vocabulary.
- •Unit 5 complaining
- •Exercise 3. Read the dialogue below and answer the questions which follow.
- •Activity4. Dealing With a Complaint
- •Activity 5. Making a Complaint
- •Unit 6 problems. Dealing with problems Problems
- •What to Say When There's a Problem
- •Activity4 Good News, Bad News
- •Units 5-6 revision
- •6 Easy Steps to Follow Up by Phone
- •The Nuisance of Overheard Calls
- •Unit 7 social talk on the phone The reason computers can do more work than people is that computers never have to answer the phone.
- •Calling someone you don't know
- •Remember…
- •Telephoning tips
- •Sample Telephone Self-assessment Checklist
- •Social Tips
- •Cross Cultural tips
- •Activity 3. Culture File Feelings
- •Handling Calls
- •Asking Politely
- •Making Calls
- •1. Questionnaire
- •2. Telephone expressions
- •3. A telephone call
- •4. Finding Out
- •Unit 8 texting
- •Acronyms
- •Contractions
- •Text Messaging Abbreviations
- •Supplement role play communication
- •1 Beginning a Call
- •2 Ending a Call
- •3. Consolidation 1
- •4. Connecting People
- •5. Messages 1
- •6. Messages 2
- •7. Consolidation
- •8. Appointments and Arrangements
- •9. Recorded Information 1
- •10. Recorded Information 2
- •11. Messages 3
- •12. Messages 4
- •13 Consolidation
- •1. Beginning a Call
- •2. Ending a Call
- •3 Consolidation 1
- •4. Connecting People
- •5. Messages 1
- •6. Messages 2
- •7. Consolidation Plus
- •8. Appointments and Arrangements
- •9 Recorded Information 1
- •10. Recorded Information 2
- •11. Messages 3
- •12. Messages 4
- •13. Consolidation
- •Role Playing Suggestions
- •1. Requesting Travel Information
- •2. Product Information
- •3. Leaving a Message
- •4. Selling Your Product
- •Game: Requesting Information Teacher's Notes
- •Game idea
- •Playing the game
- •Speaking
- •Some More Role plays
- •Методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
Unit 1 phones and numbers
A Telephones and Beyond
public telephone / payphone: phone in a public place operated with money, a credit card or a phone card.
mobile phone, mobile (Br.E) / cell phone, cellular phone, cellular (Am.E): a phone you can take with you and use anywhere.
WAP phone: a mobile phone with access to the Internet (WAP = wireless application protocol).
extension: one of a number of phones on the same line, in a home or office.
cordless phone, cordless: an extension not connected by a wire, so you can use it around the house or in the garden.
pager: allows you to receive written messages
webcam: a camera attached to a computer and phone line, so two people talking on the phone can see each other.
videophone: a special phone with a screen so you can see the other person.
Webcams and videophones enable videoconferencing: holding a meeting with people in different locations.
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Phone box |
Public telephone |
B Phone, Call and Ring
to phone someone telephone
to give someone a call |
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Br.E: to ring someone, to ring up someone, to ring someone up, to give someone a ring
Informal Br.E: to give someone a bell, to give someone a buzz
Am.E: to call someone, to call up someone, to call someone up |
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C Numbers
When saying numbers, use rising intonation for each group, except for the last group, when you should use a falling tone. This shows you have reached the end of the number.
access code
00 Double oh(BrE) Zero zero(AmE) |
|
country code
44 double four
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area code
176 one seven four
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number
845 921 eight four five nine two one
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Tips
When you say a seven digit number, separate the number into two blocks of three and four, pausing after each block.
Each digit is spoken separately, unless it's a double or triple. If the second part of the number was '5555', you'll probably find it easier to say 'double five - double five'.
AmE: each number is said separately.
For example the phone number is 0171 222 3344.
Br.E: Oh-one-seven-one, triple two, double three, double four. OR
Am.E: Zero-one-seven-one, two-two-two, three-three-four-four.
D Doing Things Over the Phone
Phone numbers where you can get information or advice, buy things, make reservations, etc. may be called: