- •1.1.3. Scan the text and find an explanation why introductions are important in business. Do you agree with this statement?
- •Introductions: a Business Necessity
- •1.1.4. Read the text ‘Introductions: a Business Necessity’ again more slowly. Then decide whether the following statements are true (t) or false (f). If the statement is false give the right variant.
- •If someone forgets your name, be quick to supply it in order to lessen their embarrassment.
- •1.1.5. Read the text below and answer the questions on the text. Business Etiquette: Greetings
- •1.1.6. Summarize the text ‘Business Etiquette: Greetings’ and present your summary to the class.
- •1.1.7. Read the conversations, paying attention to the italicized phrases.
- •1.1.8. Work in pairs. Practise conversations like those in Ex. 1.1.7.
- •1.1.9. Complete this dialogue with the correct words.
- •1.1.10. You are now at the conference. Imagine you are meeting for the fist time and act out the conversation with your partner.
- •1.1.11. Complete the chart.
- •1.1.12. Work in pairs. Ask your partner questions about companies and their headquarters.
- •1.1.13. Read the profile of Derek Stirling and then write another profile about yourself (topics: name, nationality, home town, company, position, responsibilities and free time interests) Profile
- •Telephoning.
- •1.2.1. Answer these questions:
- •Vocabulary
- •1.2.2. Study the vocabulary used to describe business telephoning. Consult a dictionary if necessary.
- •1.2.3. Scan the text and find an answer what successful phone call depends on. Is it difficult for a businessman to maintain good telephone etiquette? Telephone Etiquette for Business
- •1.2.4. Read the text ‘Telephone Etiquette for Business’ again more slowly and make up 6-8 questions based on the text.
- •1.2.5. Read the text below, summarize it and present your summary to the class. Rules of Etiquette for Phone Skills
- •1.2.6. Explain the difference between the words or phrases in each of the following pairs.
- •1.2.7. Fill in the blanks with words from the topical vocabulary. Phoning scenario
- •1.2.9. Read the following voice mail. Write down a message for the manager of Blue Horizon, Carla Davis.
- •Раздел 1 . Партнеров Встреча . Телефонные .
1.2.9. Read the following voice mail. Write down a message for the manager of Blue Horizon, Carla Davis.
Message received today at 3:45 p.m.
Hi. This is Mike Park from head office. This is a message for Carla Davis. Just to let you know Mr Cortes, that’s C-O-R-T-E-S, head of customer relations, arrives on Tuesday at 2:30, flight BA 502. Can you meet him at the airport, please? Thanks.
LANGUAGE FOCUS: FAX TRANSMISSION
Faxes should always have a cover sheet – the first page of a fax with the headings: To, From, Date, Subject. Usually we send faxes to our distant partners and receive faxes from them. We can send some information by fax or fax some information to somebody.
The style of a fax can be very formal, like a business letter, or more simple and direct. Everything depends on who you are writing to. |
ADVANCED ENGINEERING Box 1212, Sydney, Australia Tel: 61 2 329 9220 Fax: 61 2 329 9221 Date: 22 November To fax number: +1 213 976 3421
To: Jaime Vasconcelos From: Anna Friedman
Number of pages including this cover sheet: 31
Dear Jaime,
It was good to hear from you again. The following pages give details of the latest additions to our range. If you require any further information, please do not hesitate to contact me.
Best regards, Anna Friedman
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1.2.10. Write a fax to confirm the details of Mr. Blacker’s arrival to the annual meeting at Great Oak Company, California. The fax is sent to Mr. Whites, senior office manager from Mr. Blacker. Include: date, time of the arrival and leaving.
LANGUAGE FOCUS: EMAILS
Email is electronic mail. You can send an email to someone, or email them. They will reply to your email or email you back. Emails can have a formal business style or a very informal style. The formal email is similar to a standard business letter but usually it is shorter. The email should begin with Dear … and finish with Best wishes or Best regards. |
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To… John Waters (John waters@sitco.com) From… Peter Lewis Subject Extension of trading agreement
Dear Mr Waters,
It was very good to see you again at our meeting in Paris on 16 July. I hope you had a safe journey home afterwards.
We agreed that your company will continue to represent us and to promote the full range of our services throughout Europe for three years with effect from 1 August.
We look forward to continuing to develop our business in the region in association with yourselves.
Best wishes Peter Lewis Managing director Mesnik Professional Services 397 City Lane London EC2 3RW
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1.2.11. You are at an international conference in Cardiff and have just met two interesting people there. Write a short email about those people to your boss (about their names, home country, nationality, positions and responsibilities in the company).