1.1.11. Complete the chart.
Country |
Nationality |
Japan |
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The USA |
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Italian |
Sweden |
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France |
|
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Norwegian |
Germany |
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British |
The Netherlands |
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Switzerland |
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1.1.12. Work in pairs. Ask your partner questions about companies and their headquarters.
Companies: IBM, Ericson, Olivetti, Philips, Siemens, Nestle, Honda, L’Oreal, Rolls-Royce, VTB 24.
Model: - Is Toshiba a Japanese company?
- Yes, it is. The headquarters are in Japan.
WRITING
1.1.13. Read the profile of Derek Stirling and then write another profile about yourself (topics: name, nationality, home town, company, position, responsibilities and free time interests) Profile
My name is Derek Stirling and I’m Scottish. I live in Hadlow, a lovely village near London, and I work for the Swire group, Britain’s largest private company. The Group’s activities are divided into five business areas: shipping, aviation, property, industries and trading. Our best-known company is Cathay Pacific Airways.
I work at the London head office, I’m head of Corporate Finance, and I’m responsible for developing the business of the Group.
I’m always very busy and I don’t have much free time, but when I do, I like fishing and I grow my own vegetables.
Telephoning.
(Photo from http://lori.ru/2534794) |
Every time an employee picks up a receiver, the possibility of gaining or losing business is on the line. Make sure your opportunities don't go unanswered. (J.L. Krotz, American author, speaker and communications consultant)
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STARTING UP
1.2.1. Answer these questions:
Have you ever had any problems on the phone? To your mind, what is the most difficult thing when you phone someone in another language?
Do you like recorded information, or do you prefer to talk to a real person?
Do you use voicemail yourself? What are its advantages and disadvantages?
Do you agree or disagree with the following citation? Explain your point of view. ‘The telephone is a good way to talk to people without having to offer them a drink’. (F. Lebowitz).
Vocabulary
1.2.2. Study the vocabulary used to describe business telephoning. Consult a dictionary if necessary.
A mobile phone /cell phone /cellular phone, extension, a webcam, a videophone, videoconferencing, to call / phone / telephone / ring (up) smb., to give smb. a call / a ring, a helpline, a hotline, information line, a free-phone number /a tall-free number, to dial, dialing tone, switchboard, to get through, the wrong number, to put smb. through, to answer the phone, to leave a message on the voicemail, to call smb. back, to be cut off, to hang up, to fix/arrange a meeting, to change arrangements, to close the conversation.
READING AND DISCUSSION