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X. Fill in the blanks with suitable words so as to make up a dialogue:

Secretary. Mr. B's secretary ....

Voice: May I... to Mr B., please?

S: And who shall I ... is ...?

V: Say Mr Wright.

S: What did you say your name was? Will

you.... it..., please?

V: W-r-i-g-h-t.

S: Thank you ... on, please. Are you ...? Mr B.

seems to be ... on another .... Would you like to ... him a ... ? Or can he ... you ... in a few minutes?

V: He can ...me at 7—81— 90. ...it..., please.

S: Would you mind repeating the ..., please?

I'm afraid I didn't... it.

V: 7-81-90.

XI. Ask questions on the text and retell it: telephone etiquette

The techniques of telephoning are very much the same in all countries. Only remember your good telephone man­ners:

  1. When talking on the telephone — speak clearly. Do not shout and take your cigarette out of your mouth.

  2. Make sure that your conversation with a busy person is as brief as possible.

  3. When calling a friend who does not recognize your voice —don't play "Guess who?". Announce yourself promptly.

  4. When you get a wrong number don't ask: "What number is this?" It is a good manner to ask: "Is this two- three—four ^ five—six?" If not — apologize.

If a wrong number call comes through don't lose your temper. Simply say: "Sorry, wrong number" — and hang up

  1. .Always identify yourself when making a call, es­pecially if you are calling on business, e. g. "This is Mr Vovk of the Ukrainian Trade Mission. Could I speak to Mr Jones..." 7. If you have a visitor do not carry on a long chat while your visitor tries hard to avoid listening to your conversa­tion. The best thing to do is to say you are busy at the moment and ... "May I call you back in a little while?" But don't forget to do so.

The present perfect tense grammar exercises

I. Substitute the Past Indefinite Tense (active) for the Present Perfect (active) in the following sentences according to the model:

Model: I read the book.— I have read the book.

    1. He ordered long-distance call to London. 2. She filled out a telegram form. 3. He gave me the answer to my question. 4. Mr. Smith left a message for you. 5. I picked up the receiver. 6. We called the hotel information bureau.

    2. Ask your friend:

      1. if Jane has got the wrong number;

      2. if his mother has asked him to answer the call;

      3. if he has heard constant buzzing before dialing a num­ber;

      4. if he has written a letter to his parents this week;

      5. if Ann has dropped a coin before picking up a re­ceiver;

      6. if they have made a long-distance call to New York this morning.

    3. Put the Infinitives in brackets in the Present Perfect Tense:

1. We (to make) a trunk call this evening. 2. You (to get) the wrong number. 3. I (to get) a few questions to ask you about. 4. They (to leave) me a message this morning. 5. The manager (to sign) the letter. 6. We (to ring up) her today.