- •Section I
- •Introduction
- •Give you own definition of a business letter.
- •Choose the best answers to complete the quiz about business letters.
- •Answer the questions:
- •Text 2 business letter structure
- •Define, whether the statements are true or false. Prove your point.
- •Answer the questions.
- •Section III Exercises
- •Choose the correct item from each pair to complete the letter.
- •Complete the letter with items from the box.
- •Study this reply to the letter in exercise a. One error has been marked, find five more.
- •Name parts of a business letter.
- •Read the text of a business letter below and identify the arrangement style it belongs to. Give reasons to prove your choice.
- •Put the following names and addresses in order.
- •If you deal with a problem on the telephone, it is sometimes necessaiy to confirm the call in writing. Match the functions 1-5 to the parts a-e of the letter below.
- •Section IV writing
- •Section V active vocabulary. IDioms. Proverbs. Active Vocabulary
- •State government
- •Local government
- •Justice system
- •Diplomatic personnel
- •Religious officials
- •Business correspondence
- •State abbreviations
- •List of countries
Read the text of a business letter below and identify the arrangement style it belongs to. Give reasons to prove your choice.
NORP NATIONAL ORGANIZATION OF RETIRED PERSONS Freeport High School, Freeport, Vermont 66622
Ms. Iva Stravinsky October 14, 201— Attorney-at-Law 200 Center Street Freeport, Vermont 66622
Dear Ms. Stravinsky: SUBJECT: GUEST LECTURE The members of the Freeport chapter of the National Organization of Retired Persons would indeed be interested in a lecture on “Proposed Changes in the Financing of Medicare." Therefore, with much appreciation, I accept your offer to address our club. The NORP meets every Tuesday at 8 p.m. in the auditorium of Freeport High School. The programs for our meetings through November 20 have already been established. However, I will call you in a few days to schedule a date for your lecture for the first Tuesday after the 20th that meets your convenience. The membership and I look forward to your lecture on a topic so important to us all. Sincerely yours,
NATIONAL ORGANIZATION OF RETIRED PERSONS Henry Purcell President HP/bm |
Put the following names and addresses in order.
Example:
Search Studios Ltd./Leeds/LS4 8QM/Mr L. Scott/150 Royal Avenue
Mr L Scott
Search Studios Ltd.
150 Royal Avenue
Leeds LS4 8QM
Warwick House/Soundsonic Ltd./London/Warwick Street/SE23 1JF
Piazza Leonardo da Vinci 254/The Chief Accountant/l-20133/D. Fregoni/Fregoni S.p.A./Milano
Bente Spedition GmbH/Mr Heinz Bente/D-6000 Frankfurt 1 /Feldbergstr. 30/The Chairman
Sportique et cie./201 rue Sambin/The Sales Manager/F-21000 Dijon
lntercom/E-41006 Sevilla/351 Avda. Luis de Morales/The Accountant/Mrs S. Moreno
Miss Maria Nikolakaki/85100 Rhodes, Nikitara 541/Greece
Excel Heights 501/Edogawa-ku 139/7-3-8 Nakakasai/Japan/Tokyo/Mrs Junko Shiratori
301 Leighton Road/VHF Vehicles Ltd./London NW5 2QE/The Transport Director/ Kentish Town
If you deal with a problem on the telephone, it is sometimes necessaiy to confirm the call in writing. Match the functions 1-5 to the parts a-e of the letter below.
Offer further assistance
Apologise for the problem
Say when you spoke on the telephone
Confirm important information agreed in the call
Say why you are writing
Dear Mr Cheng
(a) Further to our telephone conversation on Friday 4 October, I am writing (b) concerning the recent problem that you experienced when trying to reserve tickets on our automated booking service. (c) As agreed on the telephone, I have now arranged for the tickets to be sent to you by special delivery. (d) We are sorry for any inconvenience that this has caused. (e) If you require any further help, please let me know. Yours sincerely Victoria Saunders, Customer Services Manager |
Replace the underlined words or phrases in the letter (ex. V) with the most appropriate alternative below.
1 After 2 In addition 3 With reference
1 subject 2 regarding 3 apropos
1 discussed 2 settled 3 acknowledged
1 regret 2 apologise 3 forgive
1 like 2 wish 3 need