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2 Do you find the information impressive? Share your thoughts on the point.

YII BUSINESS COMMUNICATION

OFFERING TO HELP, MAKING REQUESTS AND

ASKING PERMISSION

1 Imagine that your colleagues say to you the phrases below. Decide which phrases you would say in reply.

I’ll turn up the air-conditioner, if you like.

Is there anything I can do?

Leave it to me, I can do it.

Shall I try to fix it for you?

Shall I turn down the heating?

Why don’t you go outside for some fresh air?

Why don’t you take off your coat?

Would you like me to help you with that?

Would you like me to open the window?

2 Complete the phrases to match the replies, then role play the conversations.

Offering to do Shall I . . .?

something Would you like me to . . .?

Yes. Oh, yes, please.

That’s very kind of you.

No. No, don’t worry. I can manage.

Making a request Could you please . . .?

Please could you . . .?

Yes. Yes, certainly.

All right.

No. I’m afraid not because . . .

I’m sorry, I can’t because . . .

Asking Do you mind if I . . .?

permission Would anyone mind if I . . .?

Yes. Go ahead.

No. No, of course not.

I’m afraid you can’t do that because. . .

3 Read the dialogues.

1 In the office

John: Hi Pam. Do you want some help?

Pam: No, it’s fine thanks, John. It’s just. . . where are the new books on marketing?

John: They are in the other office. I’ll just get them.

Pam: OK. Thanks. I want to pack up all the boxes first, and then, I’ll do the brochures, and after that I’ll put the T-shirts and pens out.

2 At the car

Pam: Oh dear, we’ve got so many things. Do you think there is room for everything?

John: Yes, of course. Wait. Let me help. First of all, I’ll put the back seat down. Then we can put these boxes in. OK?

Pam: And the laptop?

John: We can put it on top, here. Now there is lots of space.

Pam: And the posters?

John: Don’t worry. There is plenty of room. Leave it to me.

4 You and your partner are working in the same office. Below are several mini-situations to role-play.

1 You are thirsty – you need a drink. Ask your partner to get you a drink.

Reply to what your partner says.

2 You want to make a private phone call.

Reply to what your partner says.

3 You are feeling very hot.

Reply to what your partner says.

4 You are feeling unwell maybe you should go home.

Reply to what your partner says.

5 You want to use your partner’s computer. Ask your partner’s permission.

Reply to what your partner says.

6 You have to make in important phone call.

Reply to what your partner says.

YIII HAVE FUN