4. Переведите предложения с английского на русский.

1. Some hotel management people have worked their way to the top without formal education in the field.

2. They combined job experience with the special talents and personal qualities that are necessary for a successful hotel career.

3. It should be noted that one necessary personal characteristic in hotel management is the desire to serve and please the guests.

4. The hotel business is often called the hospitality industry because of the importance of genuine warmth in dealing with the guests.

5. Contact with the public means that hotel employees should have a genuine desire to please and serve the public.

6. Many resort areas suffered a sharp loss of business because of stories carried back home by visitors about a negative attitude on the part of employees in hotels where they stayed.

7. In the age of international travel, language ability is also a definite aid in hotel work, sometimes it is indispensable.

8. Most hotels now serve guests from many countries.

9. Any employee who meets and talks to the customers has an advantage if he or she can communicate in the guests' language.

10. Moreover it is preferable that any employee knows one of the international languages like English or French.

5. Переведите текст с английского на русский.

Hotel Jobs

Regardless of the numbers of workers, hotel employment itself falls into two broad categories that are traditionally referred to as the front of the house and the back of the house.

Jobs in the front of the house include management, the various jobs at the check-in desk (the front desk), accounting, sales and promotion, baggage handling, car attendants, and special services. It should be noted that some front-of-the-house employees – those in accounting or sales and promotion, have little or no contact with the public.

Jobs in the back of the house include food and beverage preparation and service, housekeeping, laundry and valet service, engineering, and maintenance. Some of the employees in this group – restaurant or room-service waiters and chambermaids, for example – have frequent, although rather limited, contact with guests.

The front desk is the term that designates the counter where the guests register, pick up their keys and mail, request information, deposit their valuables, and pay their bills. It is also called the reception area.

6. Ответьте на вопросы к тексту.

1. How many categories does the hotel management fall into?

2. What are these categories?

3. What do jobs in the front of the house include?

4. Do some front-of-the-house employees have contact with public?

5. What do jobs in the back of the house include?

6. Who has frequent contact with the public?

7. What does the term “the front desk” designate?

8. What do guests do at the counter?

9. How the counter called in other words?

7. Глоссарий

1	accident	дорожное происшествие
2	accounting	бухгалтерия
3	advantage	преимущество
4	aid	помощь
5	apart from	кроме, помимо
6	attitude	отношение
7	baggage handling	доставка багажа (в номер)
8	be familiar with	быть знакомым с
9	be in touch with	быть в контакте
10	beverage	напиток
11	car attendant	персонал паркующий авто
12	chambermaid	горничная
13	check-in desk	стойка регистрации
14	counter	конторка
15	deal with	иметь дело с
16	deposit valuables	сдавать ценности на хранение
17	employee	наемный работник
18	employment	занятость, служба, трудоустройство
19	engineering	техническое обеспечение (отел)
20	frequent	частый
21	genuine warmth	искренняя теплота
22	have contact with public	иметь контакт с людьми
23	hotel management	управление отелем
24	housekeeping	административно-хозяйственная работа (отдел)
25	in demand	пользующийся спросом
26	include
27	indispensable	неотъемлемый
28	itinerary	план маршрута
29	job experience	опыт работы
30	language skills	языковые навыки и умения
31	laundry	прачечная
32	maintenance	ремонтно-профилактические работы
33	master language	овладевать языком
34	pay bills	оплачивать счета
35	pick up keys and mail	забирать ключи и почту
36	places of interest	достопримечательности
37	prepared talk	подготовленная речь
38	reception area	зона ресэпшн
39	refer (v)	относиться
40	regardless (adv)	несмотря на
41	request information	запрашивать информацию
42	room-service	обслуживание номеров
43	round sum	круглая сумма
44	sales and promotion	продажи и продвижение (отдел)
45	service (м)	обслуживать
46	suffer	страдать
47	the back of the house	службы заднего плана
48	the front of the house	службы переднего плана
49	valet service	пункт срочной стирки и утюжки одежды
50	waiter	официант