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  1. Make up sentences of your own:

to have the wrong number; to leave a message; to call back; to wait at the receiver; to consult the telephone book; to make a call; to call smb.

  1. Read and dramatize the following dialogues:

A: Is Mr Brown in?

В: I’m not sure... No, he’s out just now. Can you call again in twenty minutes?

A: Well, perhaps! All right, then.

* * *

A: Can I speak to Michelle or Jane, please?

B: They are not here. Can I give them a message? A: No, that’s O. K. Is John there?

B: He’s at work.

A: Could you please ask him to call Harold?

B: O. K. I’ll give him the message.

A: And, uh... is Mary there?

B: She’s at work, too. Can I give her a message?

A: No, I’ll call her back later.

* * *

Loretta: Arno’s Coffee Shop.

Max: May I speak to George?

Loretta: I’m sorry, he isn’t here right now. May I take a message?

Max: Yes, could you ask him to call Max Shear? Loretta: Is that S-H-E-E-R?

Max: No, it’s S-H-E-A-R.

Loretta: Does he have your phone number?

Max: I’m not sure. It’s 632 — 2861.

Loretta: 632 — 2861. O. K. Mr Shear. I’ll give him the message.

Max: Thank you. Good-bye!

A : One — two — seven — eight — nine — two — four.

K: Hello! Is this Wilson and Co.?

A: Quite right. What can I do for you?

K: May I speak to Mr Wilson, please? My name’s Kyry- lenko.

A: Please hold on a moment...

W: Hello, Mr Kyrylenko. Wilson here. What can I do for you?

K: I’ve got a few questions to ask you about the new model. When can I see you about it? Tomorrow?

W: Certainly. At eleven, if that’s convenient for you.

K: Yes, it’s quite all right. Till tomorrow, then. Bye!

W: Bye!

  1. Fill in the blanks with suitable words so as to make up a dialogue:

Secretary. Mr. B’s secretary ....

Voice: May I... to Mr B., please?

S: And who shall I ... is ...?

V: Say Mr Wright.

S: What did you say your name was? Will

you.... it..., please?

V: W-r-i-g-h-t.

S: Thank you ... on, please. Are you ...? Mr B.

seems to be ... on another .... Would you like to ... him a ... ? Or can he ... you ... in a few minutes?

V: He can... meat 7 —81—90. ... it..., please.

S: Would you mind repeating the ..., please?

I’m afraid I didn’t... it.

V: 7-81-9O.

  1. Ask questions on the text and retell it: telephone etiquette

The techniques of telephoning are very much the same in all countries. Only remember your good telephone man­ners:

  1. When talking on the telephone — speak clearly. Do not shout and take your cigarette out of your mouth.

  2. Make sure that your conversation with a busy person is as brief as possible.

  3. When calling a friend who does not recognize your voice —don’t play “Guess who?”. Announce yourself promptly.

  4. When you get a wrong number don’t ask: “What number is this?” It is a good manner to ask: "Is this two- three – four – five - six?” If not — apologize.

  5. If a wrong number call comes through don’t lose your temper. Simply say: “Sorry, wrong number” — and hang up.

  6. Always identify yourself when making a call, es­pecially if you are calling on business, e. g. “This is Mr Vovk of the Ukrainian Trade Mission. Could I speak to Mr Jones...”

  7. If you have a visitor do not carry on a long chat while your visitor tries hard to avoid listening to your conversa­tion. The best thing to do is to say you are busy at the moment and ... “May I call you back in a little while?” But don’t forget to do so.

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