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2. Make up questions for each paragraph of the text to get a plan.

Iw #10 computing support (computer problems)

1.Read and translate the text in a written form.

Tamara Vela works from home. She has a problem with her computer and e-mails her friend, Alex. Quickly read the e-mail below and find the answers to these questions.

  1. Which part of her computer has a problem?

  2. How old is her computer?

  3. How can Alex contact her?

  4. Her computer isn’t working, so how can she send e-mails?

Hi, Alex,

I’m writing you for help because I’m having a really bad time with my computer. I had some problems with it yesterday afternoon, then last night the screen went blank and about three hours’ work disappeared! What can I do? It’s driving me crazy, because it was new last month!

Anyway, I know you’re busy because you’re on holiday this week, but can you help me? I have an important meeting all day tomorrow, so can you call me on my mobile some time today? I’m working in an internet café this morning, so you can also e-mail me.

Thanks very much,

Tamara

2. Put the phrases in the right order and write Alex’s reply.

Dear Tamara

1

To hear from you

Regards, Alex

But I’m in a meeting for the rest of the day.

I’d really like to help

Why don’t you call a computer helpline?

Thanks for your email. It’s good

3. Listen to the conversation between Tamara and the person on the computer helpline. Then answer these questions.

  1. Which system does she have? (Apple, Linux, Windows)

  2. What’s on her screen?

  3. What happens when she moves the mouse?

  4. Does the man solve the problem?

4. Read and translate the dialogue in a written form. Act it out in a double –trouble method. Make up your own ones as in the model.

RUUDI

Hello, IT helpline. I’m Ruudi. How can I help you?

TAMARA

Oh, hello. Yes, There is a problem with my computer.

RUUDI

Can I take your name and phone number, please?

TAMARA

Yes, I’m Tamara Vela and my number’s 555 7785

RUUDI

Thank you. Which system do you have?

TAMARA

Er….It’s a laptop.

RUUDI

No, I’m sorry, which system do you have? You know, is it Apple, Windows, Linux?

TAMARA

Oh, I’m sorry. It’s Windows 2000.

RUUDI

Right. So, what’s the problem?

TAMARA

Well, last night the screen suddenly went blank and all my work just disappeared.

RUUDI

OK. Are you sitting in front of the computer now?

TAMARA

Yes, I’m.

RUUDI

And is the computer on?

TAMARA

Yes, of course.

RUUDI

OK. What’s on the screen at the moment?

TAMARA

There’s nothing there.

RUUDI

And what happens when you move the mouse?

TAMARA

Er… nothing.

RUUDI

OK, on the keyboard can you press Alt and Delete?

TAMARA

At the same time?

RUUDI

Yes.

TAMARA

Er… nothing, it’s still blank.

RUUDI

Just a moment, Tamara…actually, can I call you back?

TAMARA

Oh, OK, sure.

RUUDI

Two minutes, OK? Bye.

TAMARA

Bye