Correspondence phrase bank basics

	Formal/Neutral	Informal
Name	Dear Sirs / Sir or Madam Dear Mr/Mrs/Ms Edwards Dear Mary	------------- Hi /Hello Mary Mary, ….
Previous contact	Thank you for your letter (email) of …… Further to your last letter (email) ….. With reference to your letter of I apologize for not getting in contact with you before now	Thanks for your letter. Re your email. Sorry I haven’t written for ages, but I’ve been really busy
Reason for writing	I’m writing in connection with I’m writing with regard to ….. Your name was given to me by I’ve read your advertisement in …… I’m writing to inform you…… to enquire about … to confirm …… to apologize for … In reply to your letter here are (is) …… We’d like to give the details of …..	Just a short note about ….. I’m writing about….. Here is/are the (information/facts etc) you wanted. I got your name from …..
Giving information/ good news/bad news.	I’m writing to let you know that ….. We are able to confirm that ….. I’m delighted to tell you that … We regret to inform you that … I’m afraid that ……	Just a few words to say about ….. We can confirm that ….. Good news! Unfortunately …..
Enclosure Attachments	Please find enclosed / attached (documents, report etc). I’m sending you ….. as a pdf file.	I’ve enclosed / attached …… Here is / are (photo / pictures) you wanted.
Asking for information	Could you give me some information about …… I would like to know …… I’m interested in receiving / finding out …..	Can you tell me a bit more about …… I’d like to know …. Please send me …….
Requests	I’d be grateful if you could ……. I wonder if you could ……	Please could you ….. Could you ….. Can I have …….
Promising action	I definitely will …… As soon as I (get, receive, find etc) ….. I’ll …. After we agree upon the matter, I/we will … I’ll investigate the matter.	Of course I will ….. I’ll look into the matter. I’ll let you know as soon as I …..
Offering help	Would you like me to ….. If you wish , I would be happy to ……	Do you want me to ……? Shall I …… ?
Final comments	Thank you for your help. Do not hesitate to contact us again if you require any further information / if you have any problems. Please feel free to contact me if you have any questions. My direct number is ….	Thanks again for ….. Let me know if you need anything else / any help / if you have any questions / problems.
Close	I look forward to hearing from you soon. to meeting you next …..	Looking forward to …… V+ing

Law Firm Correspondence

1. Complete the following letters with the list of statements given below (12 statements – 7 letters)

2. Answer briefly to some of the letters on behalf of the law firm junior associate.

1. …………. So, you see we’re starting quite a new business. We’ll appreciate to receive a full-scale consultancy not only on the appropriate type of a company but also the paper matters concerning incorporation……..

2. ………. This is going to be a profitable project, but we need reliable commercial expertise in marketing and advertising. Please, find the marketing plan enclosed …….

3. ………… as your clients, we rely on your assistance in such a troublesome perspective as tax audit………..

4. ……….. and they are illegally using our trademark. They claim to be the original brand owners but refuse to show the evidence ………….

5. …………… looking forward to purchasing these two big buildings as at present we need to move some of our workshops to this convenient location ………..

6. ……………. the investment portfolio you’ve been preparing for us doesn’t involve the Italian project. If we don’t act quickly enough …………..

7. ………..we are negotiating this important order on Tuesday and the contract should be drafted by Monday……………

8. …………….. would like to open a franchise restaurant. It’s something I’ve never done before and I’m not aware of all the ins and outs of that business. As your prospective client …………

9. …………. not sure we are able to deal with the bank on that loan agreement ……….

10. …………….. and the medicine we’re producing has been tested and licensed. Thus, the claims are absolutely groundless.

11. ………. as the insolvency of our company has become more than evident and we’re going bankrupt, we authorize you to ………

12. …………. It became quite necessary to merge with our suppliers.

1.

Dear Mrs. Swenson,

I’m writing in connection with an urgent important matter that worries us immensely – we are expecting the IRS next week. Though we have always been very careful with our tax policies, there could be something, some error or miscalculation.

Could you provide us with legal support? ……………………………………………………………………… ……………………………………..and hope that you’ll be able to check the records and papers.

Please feel free to contact me if you have any questions.

I’m looking forward to hearing from you as soon as possible.

Sincerely yours

Alex Coolwater

2.

Dear Mr. Brent,

Thank you for your letter in which you advise us how to raise money for our project of business extension.

At your recommendation we have contacted RFI bank and they have sent us their booklet. As we are quite a young business we are ……………………………………………………………….

Could you give me more information on that? I also wonder if you could draft that agreement for us.

I’m looking forward to hearing from you soon.

Yours sincerely

Rita Jones

3.

Dear Ms Lindsey,

With reference to your letter of 20 April I’m writing to notify you about an embarrassing mistake you’ve made in the documents delivered with the letter.

I regret to point out that ……………………………………………………

………………………………………….., we can lose a possibility to raise substantial funds on it.

I wonder if you could do something promptly so that to improve the situation.

As soon as I receive a positive answer from you I’ll arrange to meet with our bank and the Italian company.

I’d appreciate if you could join us too.

Do not hesitate to contact us again if you require any further information or if you have any problems.

I’m looking forward to hearing from you.

Yours sincerely

Pat Thompson, Glade Corp.

4.

Dear Ms Atkins,

Further to your letter as of 20 April where you showed interest in our latest development.

I’m glad to tell you that we have made a good progress in that.

…………………………………………………………………….

……………………………………..There is also a list of questions we’d like to clear out first.

I wonder if you could provide the necessary information by the end of next week.

Do not hesitate to contact us again if you require any further information

I look forward to hearing from you soon.

Sincerely yours

Jack Sanders

5.

Dear Mr. Stevens,

I’m writing to you with regard to the necessity of starting a legal action against the company Parson who produce electronic devices just like our company.

Our products bear the name “Proton” and the demand for them is growing. Parson launched a range of “Protron” products into the market. They obviously mislead the customers and ……………………….

………………………………………………We’d like you to look into the matter and represent us in this case.

Please find enclosed the necessary documents and copies of their letters to us.

We’d be grateful if you could arrange a conference with us as soon as possible.

Please feel free to contact me if you have any questions. My direct number is 555 89 03.

I’m looking forward to meeting with you

Your sincerely

Frederick Lester, Proton Inc.

6.

Dear Sirs,

Your firm has been recommended to us by one of your long-standing clients, Mr. Brian Hamfrey.

We are a group of entrepreneurs with some experience in rendering catering services mainly serving family occasions. Now we’re intended to try running a restaurant with catering included.

……………………………………………………………………………

We’d be grateful if you could arrange to meet next week.

Will you please also send us a copy of your standard terms and conditions?

We’re looking forward to hearing from you.

Yours faithfully

Alice Barnes

7.

Dear James,

I’m writing in connection with the progress of our relations with Foultons, that sport clubs network, who as you know, have offered to place a big order for our products.

The thing is that ………………………………………………………………………………………………..

I’d be grateful if you could prepare the papers by Thursday so that we could see it and revise if necessary.

I enclose the particulars of the deal, names, bank details and addresses.

Please feel free to contact me if you have any questions.

I’m looking forward to hearing from you.

Best wishes

Alex Cornwell