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UNILEVER GROUP IN HOT DRINKS (WORLD)
April 2012

SCOPE OF THE REPORT
Scope
This global profile focuses on the industry trends in coffee and tea.
All values expressed in this report are retail/off-trade in US dollar terms using a fixed exchange rate (2011).
2011 figures are based on part-year estimates.
All forecast data are expressed in constant terms; inflationary effects are discounted. Conversely, all historical data are expressed in current terms; inflationary effects are taken into account.
Hot Drinks
US$125.9 billion
Coffee |
Tea |
Other Hot Drinks |
US$70.8 billion |
US$39.4 billion |
US$15.7 billion |
Disclaimer
Much of the information in this briefing is of a statistical nature and, while every attempt has been made to ensure accuracy and reliability, Euromonitor International cannot be held responsible for omissions or errors.
Figures in tables and analyses are calculated from unrounded data and may not sum. Analyses found in the briefings may not totally reflect the companies' opinions, reader discretion is advised.
Unilever continues to rely on an organic growth strategy to grow its hot drinks business with no major acquisitions made for tea for many years. The company is confident that it can grow its revenue by developing its core Lipton brand globally and exploring its white spaces. However, it could be a challenge to improve its position in the overall hot drinks market without a major acquisition, as Nestlé has strong leadership in coffee, which is Unilever's weak spot.
© Euromonitor International |
HOT DRINKS: UNILEVER GROUP |
PASSPORT 2 |

STRATEGIC EVALUATION
COMPETITIVE POSITIONING
MARKET ASSESSMENT
TEA GROWTH OPPORTUNITIES
COFFEE GROWTH OPPORTUNITIES
BRAND STRATEGY
OPERATIONS
RECOMMENDATIONS

STRATEGIC EVALUATION
Key company facts
Unilever Group
Headquarters: UK
Western Europe, North
America, Latin America, Regional involvement: Asia Pacific, Eastern
Europe, Middle East and Africa, Australasia
World hot drinks value |
4.0% |
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share (2011): |
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World hot drinks value |
8.3% |
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growth (2010-2011): |
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Unilever: Turnover vs Operating Profit |
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2007-2011 |
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48,000 |
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8,000 |
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mn) |
46,000 |
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mn) |
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6,000 |
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(€ |
44,000 |
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(€ |
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Turnover |
42,000 |
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4,000 |
Netprofit |
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40,000 |
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2,000 |
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38,000 |
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36,000 |
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2007 |
2008 |
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2009 |
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2010 |
2011 |
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Turnover |
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Operating profit |
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Unilever's total turnover was fuelled by its outstanding performance in emerging markets, such as India, China, Turkey and South Africa, in which the company registered double-digit growth. Emerging markets now account for 54% of Unilever's turnover. Unilever's developed markets total saw subdued growth at 0.8% in 2010-2011.
Unilever has four main divisions: Personal Care; Home Care; Foods; and Refreshment. Refreshment accounts for 19% of the Group's turnover and hot drinks is included in this division. Its biggest fmcg developed markets - the US, Germany, the UK and France - which represent 61% of its developed world business, grew between 1% and 4% in 2011.
Unilever has global coverage for its tea business and maintained strong leadership in tea in 2011.
In 2010-2011, Unilever was busy acquiring and integrating Sara Lee's Personal Care and European Laundry business and disposing of Sanex. The company appears to be relying on organic growth for its tea business and made no major acquisitions.
© Euromonitor International |
HOT DRINKS: UNILEVER GROUP |
PASSPORT 4 |

STRATEGIC EVALUATION
Financial assessment
Like all other fmcg companies, Unilever faced tough economic conditions in 2011. Against this background, Unilever saw its underlying sales grow by 6.5%, driven by outstanding performance in emerging markets and in the Home Care and Personal Care divisions. Unilever appears to be moving towards development of Personal Care, which contributes the most revenue and generates a much higher operating margin (18%) than Refreshment (10%).
In Foods and Refreshment, while price increases impacted volumes in 2011, growth was in line with their relevant markets. Volume growth overall was 1.6%, a step down from 2010 but broadly in line with the relevant markets. Unilever's ability to increase prices during a weak economic climate was partly due to its strong brand building and consumer loyalty. It was able to increase prices more than its rivals in a number of categories.
Refreshment include sales of ice cream, tea-based beverages, weight management products, and nutritionallyenhanced staples sold in developing markets. This division was previously called Ice Cream and Beverages. Hot drinks does not appear a core category within Refreshment and there are typically few references to it within the annual report.
Unilever: Turnover Breakdown by Division 2011
Personal Care
Home Care
Foods
Refreshment
Source: Unilever annual report 2011
Refreshment saw mixed performance in 2011, resulting in underlying sales growth of 4.9%. Ice cream progressed well driven by innovation and new market launches. Ice cream saw strong gains, especially in Latin America and Southeast Asia, but tea shares were down overall, particularly in the US.
© Euromonitor International |
HOT DRINKS: UNILEVER GROUP |
PASSPORT 5 |

STRATEGIC EVALUATION
Advantages/disadvantages of being part of a large group
Advantage: Unilever's tea brands can leverage its parent's vast fmcg range and achieve the maximum exposure in supermarkets, particularly in consolidated retail environments. The combined financial strength and brand equity can help particular divisions to mitigate the difficult times and ease the sale of new products.
Disadvantages: Unilever may not be focusing strongly on its presence in tea while it is busy developing personal care and household products. Tea may have to fight for resources with other businesses within the group.
© Euromonitor International |
HOT DRINKS: UNILEVER GROUP |
PASSPORT 6 |

STRATEGIC EVALUATION
SWOT: Unilever Group
STRENGTHS
Lipton brand equity
The Lipton brand is the cornerstone of Unilever's hot drinks business. It has global coverage and enjoys great consumer awareness. Lipton is available in both hot and soft drinks.
Global scale
As a global major fmcg player, Unilever can readily leverage its corporate image, logistics, procurement and business services for improving its hot drinks business.
OPPORTUNITIES |
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Emerging market growth |
Germany tea |
While Unilever can |
Unilever is making its |
boast a strong emerging market presence, it has a relatively lightweight profile in key markets including Brazil and China. It needs to develop this presence.
second attempt to break into Germany with a wide variety of offerings. This is a sound move as Germany is one of the largest tea markets and offers a knowledgeable, affluent consumer base.
WEAKNESSES
Black tea reliance
Unilever is overexposed to standard black tea. This segment is weakening as consumers turn to healthier teas. Also, it is overreliant on the midmarket Lipton brand.
Overlooking coffee
Unilever has a limited coffee offering and its presence in coffee is chiefly confined to India. Unilever may risk missing the coffee growth opportunity in other markets such as China.
THREATS |
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Economic recovery |
Rising commodity prices |
Economic recovery in |
Rising commodity |
Western Europe and the |
prices made |
US remains uncertain, |
manufacturers rethink |
which may affect sales |
their supply chain |
of premium or high-end |
strategies. Productivity |
fmcg. |
and operational |
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efficiency are important |
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to maintain margins. |
© Euromonitor International |
HOT DRINKS: UNILEVER GROUP |
PASSPORT 7 |

STRATEGIC EVALUATION
Key strategic objectives and challenges
Restructuring
One of the main reasons behind Unilever's major overhaul in recent years, which has included a string of high-profile divestments, has been a desire to focus its efforts on its core brands and categories. The company is also restructuring its supply chain and executing its One Unilever plan, with the aim of improving productivity and efficiency. The corporate objective is to double its revenue by 2020 and growth will come primarily from its own brands rather than acquisitions.
Emerging markets
The mature market of Western Europe continues to pose challenges for Unilever, while it is making a second attempt to enter Germany's tea market. Meanwhile, however, sales continue to show good growth in emerging markets, notably Asia Pacific. Unilever will likely continue to see the geographic spread of its sales shift to emerging markets and needs to be prepared for the logistical and marketing challenges this is likely to present.
Lipton-only focus for Unilever
Unilever's recent acquisitions in personal care and professional hair care show that hot drinks is not a key focus for M&A. Its acquisition activity is clearly driven by its portfolio strategy with a clear and defined evaluation process. With the exception of the Lipton brand, which it has identified as one of only 11 company brands that achieved sales of €1 billion in 2010, Unilever has not invested heavily in its other hot drinks brands.
Sustainability in tea
As in coffee, sustainability and ethical sourcing have grown in profile in tea. Unilever has made a commitment that by 2015 all of its tea and palm oil will be sourced from certified sustainable sources. The company has two sustainability leadership groups: Unilever Sustainable Development Group (USDG) and the Unilever Sustainable Living Plan (USLP) Steering Team. Insights from these groups help keep the Board informed of current and emerging trends and any potential risks arising from sustainability issues.
© Euromonitor International |
HOT DRINKS: UNILEVER GROUP |
PASSPORT 8 |

STRATEGIC EVALUATION
COMPETITIVE POSITIONING
MARKET ASSESSMENT
TEA GROWTH OPPORTUNITIES
COFFEE GROWTH OPPORTUNITIES
BRAND STRATEGY
OPERATIONS
RECOMMENDATIONS

COMPETITIVE POSITIONING
Unilever underperforms the world hot drinks market in 2010-2011
Unilever has a business focus on tea and has little presence in coffee, which inevitably limits its scale of growth in hot drinks and in particular it is missing the opportunity in the booming coffee pods category. Compared to tea, coffee is more a commercialised drink which has informed consumers' natural progress to the premium pod format. Within the tea market, there is no a single category experiencing such strong growth as that of coffee pods. Despite the recession and economic uncertainty in developed Western markets, coffee pods saw sales surge, driving growth in the overall global hot drinks market.
Undoubtedly, Nestlé outperformed Kraft in the coffee pods category in 2010-2011 thanks to its coffee pod brands Nescafé Dolce Gusto and Nespresso. Unilever relies on an organic growth strategy and its lack of M&A activity has resulted in a certain level of stagnancy on a global scale.
% y-o-y growth
Hot Drinks: World Top Four Companies vs Global Market Growth (US$ mn RSP) 2006-2011
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10
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6
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0
2006-07 |
2007-08 |
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2008-09 |
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2009-10 |
2010-11 |
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Nestlé |
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Kraft |
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Unilever |
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World |
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© Euromonitor International |
HOT DRINKS: UNILEVER GROUP |
PASSPORT 10 |