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2. You receive the following enquiry. Write a reply. Include the points given in the notes.

Dear Sir

I am interested in the IT training courses you offer, as advertised in Training Monthly.

Could you please send me a copy of your course programme for this year? My postal address is given above.

Many thanks

Don Bradshaw

Texts for Reading and Discussion Text a

  1. Answer the questions.

1. What is a business meeting?

  1. Do you know any tips for a successful meeting?

  2. What mistakes can you remember when meeting business partners?

  1. Read the text and do the tasks after it. Meeting Business Partners

Any person who has achieved a modicum of success in their life necessarily has learned how to handle meetings, both formal and otherwise. Meetings are a reality of business and life. Most business people have meetings on a daily basis.

We meet with business partners to discuss future and current business opportunities and to hammer out problems. We meet with colleagues to discuss strategy, tactics and plans of action. We meet with friends to discuss outings, vacations and other friends.

Thus, we can see that meetings are a part of daily life. But have any of us thought about how to approach meetings? What are the dynamics of a meeting? How can we improve our meeting skills to get better results?

This article won't make you a meeting expert, but it will give you some pointers on how to get the most out of your business meetings.

3. Match the words (1 - 5) with the words (a - e) to complete the phrases.

1. daily

2. business

3. discuss

4. better

5. improve

a. results

b. skills

c. basis

d. meetings

e. strategy

  1. Match the words and word-combinations in the left column with their equivalents in the right column.

1. meet with colleagues

2. daily basis

3. get better results

4. business opportunities

5. discuss strategy

a. обсудить стратегию

b. возможности в бизнесе

c. ежедневно

d. встречаться с коллегами

e. достичь лучших результатов

  1. Read the text again. Decide if the statements are true (T) or false (F).

1. This article will make you a meeting expert.

2. Meetings are a reality of business and life.

3. We meet with colleagues to discuss vacations and friends.

4. Most business people have meetings on a daily basis.

5. This article won’t give you some pointers on how to get the most out of your business meetings.

Text B

  1. Answer the questions.

  1. Why is it important to follow telephone etiquette?

  2. Are you polite when you answer the phone?

  3. What phrases of telephone etiquette do you know?

2. Read the text and do the tasks after it.