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13. Read the email to Roy about his visit to a supplier next week. Put the verbs in brakets into the correct future form.

Hi, Roy

You 1 ________ (meet) Lisa Clark, the Sales Manager at 11 am next Thursday. I 2 ________ (not have) time to book your plane ticket this morning. I 3 ________ (book) it this afternoon. Jack hopes you 4 ________ (meet) him for lunch on Friday, if you have time. He’s 5 ________ (contact) you at your hotel tomorrow evening. Are you stay at the Continental Hotel again? I expect they 6 ________ (have) vacancies. I 7 ________ (phone) you later to check.

Best wishes

Sarah

14. Complete the sentences by putting the verbs in brackets into the most appropriate future form. Choose between will and going to.

1. Have you heard the news? Vivendi is going to buy (buy) Seagram.

2. I’ve just had a call from Richard – He ________ (be) late.

3. Next year ________ (be) the company’s centenary year.

4. This taxi driver is terrible. He ________ (have) an accident.

5. In the future video-conferences ________ (probably replace) many international meeting.

6. We ________ (test) the new machine sometime next week.

7. Would you mind waiting for a moment? I ________ (not be) long.

Listening

15. Anna Davidson, a training manager and expert in business communication, talks about virtual teams: international teams which communicate mainly by email. Listen to the first part. What are the advantages and disadvantages of using email to communicate with colleagues in other countries?

16. Which of the following are most important when writing to a colleague in another country? Discuss your ideas with a partner.

  • Tell your colleagues about yourself.

  • Write only about work.

  • Keep your message very short.

  • If there is a problem, explain it carefully.

- Use polite phrases.

17. Now listen to the second part of Anna Davidson’s talk. Tick the points above which she recommends.

Speaking

  1. Discuss in pairs.

1. What is “business correspondence” in your opinion?

2. Do you think one type of business letter is good for every case?

3. What is important when writing a business letter / e-mail?

4. What mistakes can you remember when writing a business letter / e-mail? What went wrong? Why?

Writing

1. The phrases below are from an email to a customer about their order. Put the phrases in the correct sequence to create the email.

- We have items A24 and B39 in stock ...

- ... due to a high demand for this product at the present time.

- Dear Ms Bundy

- We hope to receive new supplies within the next 7-10 days.

- ... and you should receive them in 2-3 days.

- We apologise for any inconvenience this may cause.

- We regret that we are out of stock of item C2l ...

- Thank you for your order dated March 30.

- Yours sincerely

- We will dispatch your order as soon as possible after that.