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4. Match the words (1 - 5) with the words (a - e) to complete the phrases.

1. handwritten

2. company

3. business

4. illegible

5. to please

a. addressee

b. letterhead

c. signature

d. handwriting

e. correspondence

5. Match the words and word-combinations in the left column with their equivalents in the right column.

1. Thank you letters

2. Complimentary letters

3. Requests for favours

4. Letters of encouragement

5. Congratulatory letters

a. Поздравительные письма

b. Благодарственные письма

c. Поощрительное письмо

d. Письмо о помощи

e. Поздравительные письма

6. Read the text again. Decide if the statements are true (t) or false (f).

1. Do not use any rules when writing a formal business letter.

2. Many letters include a typed signature block followed by a handwritten signature.

3. Business executives don’t use informal letters on a regular basis these days.

4. Examples of informal letters include congratulatory letters, complimentary letters, requests for favors, thank you letters, and letters of encouragement.

5. Company letterhead should be used for personal matters.

6. It is important to be short and to the point in most of your correspondence.

7. There is a small difference between formal business letters and informal business letters.

7A. Read these e-mails.

E-mail A

I need the test results urgently. Can you please send them right away so we can get on with the next stage of the project.

Thanks.

Timo

E-mail B

Hi, Jean

I know you’re busy but we need the test results urgently. We can’t start the next stage of the project without them. Is there any way you can send them today or tomorrow? I’d really appreciate it.

Thanks

Timo

7B. Answer the questions.

  1. If you want someone to help you, is it better to be strong or to be polite?

  2. Which of the e-mails above is more polite?

  3. Which e-mail is better if you are:

- writing to a close colleague?

- writing to someone in another company?

- the boss?

- writing to someone you don’t know well?

8. Read this letter to a customer. Match each section of the letter (1 - 8) with its description (a - h).

FITIT SOLUTIONS

26 August 2004

Trevor Jackson

Apex Finance plc

Apex House

Channel Port

Sussex BN35 2XX

1. Dear Mr Jackson

2. Proposal for IT maintenance contract*

3. Thank you for an excellent meeting on Friday.

4. As promised, I enclose** our proposal for your IT

maintenance contract.

5. Please let me know if you have any questions.

6. I look forward to hearing from you.

7. Yours sincerely.

8. Sandra Galvas

a. Subject line

b. Offer to be helpful

c. Name and title

d. Formal greeting

e. Refer to future contact

f. Formal ending

g. Refer to previous contact / correspondence

h. Refer to enclosure / attachment

Grammar

To be going to

Future Simple