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4. Decide if the statements are true (t) or false (f).

1 Many nationalities greet people differently on the phone than they do face-to-face.

2 The Spanish are impolite.

3 When an Italian meets you in the street he greets you with the words “I’m ready”'.

4 At work, different nationalities use a similar approach to answering the phone.

  1. How do you answer the phone? Tick what you do

  1. greet the caller ( )

  2. say your name ( )

  3. say your company’s name ( )

  4. say your department’s name ( )

  5. say your telephone number ( )

  6. offer to help the caller ( )

6. Study the table below and decide if sentences 1 - 10 are correct () or incorrect (X).

Сan I speak to someone about + noun / verb + -ing

I’m calling about + noun / verb + -ing

It’s with regard to + noun / verb+ -ing

It’s about + noun / verb+ -ing

I’m phoning because of + noun

I’d like to + infinitive

I’m phoning to + infinitive

1 Is there someone I can speak to about applying for the course? ( )

2 There’s someone on the line calling about the new job. ( )

3 I’m calling arrange a meeting. ( )

4 It’s with regard to place an order. ( )

5 It’s about Natalie, I’m afraid. ( )

6 I’m phoning because of requesting a brochure. ( )

7 I like speaking to someone about the project. ( )

8 I’d like to have a chat. ( )

9 I’m phoning to ask for a catalogue. ( )

  1. It’s with regard to your request for a brochure. ( )

7. Sometimes the person who answers the phone has to connect the caller to another person. Underline the correct word in italics in these phrases for connecting the caller.

1 I’ll put / connect you through ...

2 Let me just see if someone’s available to answer / deal with this...

3 You need to speak to my colleague. I’ll try / transfer his number for you.

4 I’ll just connect / call you to the person in charge of this ...

5 I’ll transfer / put you to Silvia.

  1. I’ll put you on / back through to reception.

Grammar

Future Simple

To be going to

Modal verbs: can, could

8. Complete the sentences with will / won't and the words in brackets.

1. I promise I ________ (call) you later.

2. I’m sorry about what happened yesterday. It ________ (happen) again.

3. I ________ (try) calling again tomorrow.

4. Can you wait for me? I ________ (be) very long.

5. I ________ (call) you back in about 5 minutes.

9. Complete the sentences with to be going to and the words in brackets.

1. I ________ (book) a table for tonight.

2. _____ you _____ (call) him back?

3. I ________ (call) John this afternoon.

4. We ________ (meet) them at their office.

10. Complete the sentences with can / can’t and the verbs in the box.

1. Good morning, how ________ I (help) you?

2. ________ you (take) a message?

3. I ________ (hear) you properly.

4. Sorry, that is too fast for me. ________ you (speak) more slowly?

5. This is a terrible line. I ________ (hear) a thing.

11. Put the words in the correct order.

1. you / I / help / can?

2. take / message / can / a / I?

3. room / in / book / this / I / advance / can’t.

4. do / it / I / for / can / you.

5. someone / brochure / can / to / speak / receiving / I / a / about?